Undercover Tourist is a United States authorized discount ticket seller for theme parks, covering Walt Disney World, Universal Orlando including Epic Universe, SeaWorld, LEGOLAND and Disneyland, and also selling hotels, vacation packages, Disney Cruise Line sailings, ski lift tickets and zoo and museum admission. For operators, it brings price-sensitive American and Canadian families planning Orlando and Southern California theme park vacations, who add zoos, museums and attraction tickets to a multi-day park itinerary.

Connecting Undercover Tourist to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Undercover Tourist, visit undercovertourist.com.

Primary website	undercovertourist.com
Tags	Theme Park Tickets
Destination markets	🇨🇦 Canada · 🇺🇸 US
Source markets	🇨🇦 Canada · 🇺🇸 US
Specialties	Discounted Orlando and Southern California theme park vacations
Connection features	Availability Sync · Bookings Sync
Developed by	Undercover Tourist (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Undercover Tourist without managing availability and bookings by hand. Features of this connection include:

Availability Sync – Undercover Tourist checks your live availability in Ventrata.
Bookings Sync – bookings, updates and cancellations from Undercover Tourist are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Undercover Tourist Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Undercover Tourist for them to sell your products. To inquire about partnering with them, contact them via undercovertourist.com.
You must have Undercover Tourist created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Undercover Tourist from the list of partners.
Select Undercover Tourist Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Undercover Tourist connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Undercover Tourist

Securely share the OCTO API key shown on the connection you've created with your Undercover Tourist contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Undercover Tourist team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Undercover Tourist can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Undercover Tourist Connection

Allow or disallow products: limit which destinations, products and options Undercover Tourist can access. See how to allow or disallow products.
Rename the connection to tell several Undercover Tourist connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Undercover Tourist connection works: which Ventrata OCTO API calls Undercover Tourist makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Undercover Tourist pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Undercover Tourist, so anything you change in Ventrata reaches Undercover Tourist the next time it checks.

Timings are typical for Undercover Tourist and rounded, and they can change if Undercover Tourist changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Undercover Tourist maps them on its side, through your account manager or Undercover Tourist's portal. This works as follows: Get Products (`GET /products`) – when Undercover Tourist sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Undercover Tourist re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Undercover Tourist's side – Undercover Tourist links each Ventrata option and unit to its own listing and ticket types. Your Undercover Tourist account manager does this for you, or you do it in Undercover Tourist's own portal if Undercover Tourist offers one. You only share the connection's API key. Typically with Undercover Tourist: Undercover Tourist reads your full product list about every 2 hours. It re-reads each product about every 2 hours. What this means for you: Undercover Tourist can only sell what it has mapped. When you add a product, option or unit in Ventrata, Undercover Tourist may see it on its next refresh, but it won't sell it until it's mapped. So tell your Undercover Tourist account manager whenever you add one.
Content Sync	❌	Undercover Tourist doesn't read your product content from Ventrata. Undercover Tourist uses the descriptions, images and other content set up on its own side, so update your content with Undercover Tourist directly.
Availability Sync	✅	Undercover Tourist checks your live availability in Ventrata. Ventrata doesn't push availability changes to Undercover Tourist. This works as follows: Availability Check (`POST /availability`) – Undercover Tourist sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Undercover Tourist needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Undercover Tourist can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Undercover Tourist: Availability Check: Undercover Tourist checks your products throughout the day and re-checks the same product and dates about every 2 hours. What this means for you: when you close a date, change capacity or sell out in Ventrata, Undercover Tourist shows it after its next check. For dates it checks regularly, that's within about 2 hours. Dates further ahead are usually checked less often.
Pricing Sync	❌	Undercover Tourist doesn't get your prices from Ventrata. Prices on Undercover Tourist are managed on Undercover Tourist's side, so keep them up to date with Undercover Tourist directly.
Promotions Sync	❌	Your Ventrata promotions don't apply on Undercover Tourist. Prices on Undercover Tourist don't include promotions you create in Ventrata. Set up any promotions with Undercover Tourist directly.
Bookings Sync	✅	Bookings and cancellations made on Undercover Tourist are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Undercover Tourist, Undercover Tourist sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Undercover Tourist confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Undercover Tourist gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Undercover Tourist never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Undercover Tourist, Undercover Tourist cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Undercover Tourist has to contact you. Change: Undercover Tourist doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Undercover Tourist: Undercover Tourist holds places for about 1440 minutes while the customer pays (`expirationMinutes`). A typical Undercover Tourist booking is for about 3 people. Undercover Tourist also checks the bookings it has made, with List Bookings (`GET /bookings`) about once a day and Get Booking (`GET /bookings/{uuid}`) about every 4 hours, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from Undercover Tourist to Ventrata. If you cancel, change or rebook a booking from Undercover Tourist in Ventrata, for example in the Dashboard, Undercover Tourist isn't notified. Contact Undercover Tourist so the booking is cancelled or changed on their side too, or ask the customer to cancel through Undercover Tourist.
Pickups/Dropoff Sync	❌	Undercover Tourist doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Undercover Tourist how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Undercover Tourist doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Undercover Tourist how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Undercover Tourist. Customers can only book your main products and options on Undercover Tourist. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Undercover Tourist. Ventrata doesn't notify Undercover Tourist when a ticket is scanned or redeemed. Undercover Tourist only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Undercover Tourist pass holders can't be scanned at your entrance without a booking. Customers from Undercover Tourist need a booking made through Undercover Tourist before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Undercover Tourist. Gift cards bought in Ventrata can't be used on Undercover Tourist, and Undercover Tourist can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Undercover Tourist connection

Delays: availability and prices reach Undercover Tourist only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Undercover Tourist can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Undercover Tourist can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Undercover Tourist issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Undercover Tourist can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Undercover Tourist.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Insider Guide, LC

19495 Biscayne Boulevard, Suite 300, Miami, FL 33180

United States

undercovertourist.com

Ventrata Partner ID: e54dac46-4990-4211-b1fc-70f6d1de1dec

Undercover Tourist: Reseller Connection