GlobalTix is a Singapore-based booking and distribution platform for attractions, tours and activities, whose B2B marketplace puts operator inventory in front of travel agents, resellers and online travel agencies (OTAs), with a team of over 100 across Asia. For operators, it brings Asia Pacific trade demand, around 15,000 resellers and travel partners buying from more than 180,000 listed experiences, with multi-currency payments handled through GT Pay.

Connecting GlobalTix to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with GlobalTix, visit globaltix.com.

Primary website	globaltix.com
Tags	B2B Marketplace
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Asia Pacific reseller and travel agent network
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Ventrata Booked Suppliers (last 12 months)	10+
Developed by	GlobalTix (using Ventrata's OCTO API)

This reseller connection lets you sell your products through GlobalTix without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – GlobalTix checks your live availability in Ventrata.
Pricing Sync – GlobalTix gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from GlobalTix are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the GlobalTix Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with GlobalTix for them to sell your products. To inquire about partnering with them, contact them via globaltix.com.
You must have GlobalTix created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select GlobalTix from the list of partners.
Select GlobalTix Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple GlobalTix connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to GlobalTix

Securely share the OCTO API key shown on the connection you've created with your GlobalTix contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the GlobalTix team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

GlobalTix can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the GlobalTix Connection

Allow or disallow products: limit which destinations, products and options GlobalTix can access. See how to allow or disallow products.
Rename the connection to tell several GlobalTix connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the GlobalTix connection works: which Ventrata OCTO API calls GlobalTix makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: GlobalTix pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to GlobalTix, so anything you change in Ventrata reaches GlobalTix the next time it checks.

Timings are typical for GlobalTix and rounded, and they can change if GlobalTix changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. GlobalTix maps them on its side, through your account manager or GlobalTix's portal. This works as follows: Get Products (`GET /products`) – when GlobalTix sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – GlobalTix re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on GlobalTix's side – GlobalTix links each Ventrata option and unit to its own listing and ticket types. Your GlobalTix account manager does this for you, or you do it in GlobalTix's own portal if GlobalTix offers one. You only share the connection's API key. Typically with GlobalTix: It re-reads each product about every 12 hours. What this means for you: GlobalTix can only sell what it has mapped. When you add a product, option or unit in Ventrata, GlobalTix may see it on its next refresh, but it won't sell it until it's mapped. So tell your GlobalTix account manager whenever you add one.
Content Sync	✅ / ❌	GlobalTix can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when GlobalTix adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach GlobalTix on its next product refresh. Typically with GlobalTix: GlobalTix requests `octo/content`.
Availability Sync	✅	GlobalTix checks your live availability in Ventrata. Ventrata doesn't push availability changes to GlobalTix. This works as follows: Availability Check (`POST /availability`) – GlobalTix sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which GlobalTix needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so GlobalTix can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with GlobalTix: Availability Check: GlobalTix checks your products throughout the day, usually starting tomorrow and covering 30 days per request, looks up to about a year ahead and re-checks the same product and dates about every 3 hours. Availability Calendar: GlobalTix checks your products throughout the day, usually starting tomorrow and covering 30 days per request, looks up to about 6 months ahead and re-checks the same product and dates about every 8 hours. Checks are spread through the day with no strong peak, which suggests a mix of scheduled syncs and live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, GlobalTix shows it after its next check. For dates it checks regularly, that's within about 8 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when GlobalTix asks for them, and GlobalTix doesn't always do so. This works as follows: `octo/pricing` capability – GlobalTix asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice GlobalTix, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when GlobalTix also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with GlobalTix: GlobalTix requests `octo/pricing` on only part of its availability checks, so not every listing may use your Ventrata prices. GlobalTix sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask GlobalTix to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in GlobalTix's portal. Otherwise it may be off, and GlobalTix won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on GlobalTix. Prices on GlobalTix don't include promotions you create in Ventrata. Set up any promotions with GlobalTix directly.
Bookings Sync	✅	Bookings and cancellations made on GlobalTix are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on GlobalTix, GlobalTix sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, GlobalTix confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. GlobalTix gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, GlobalTix never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on GlobalTix, GlobalTix cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and GlobalTix has to contact you. Change: GlobalTix doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with GlobalTix: GlobalTix doesn't set a hold time, so the default hold time applies. A typical GlobalTix booking is for about 3 people. ‼️ IMPORTANT – Bookings sync one way, from GlobalTix to Ventrata. If you cancel, change or rebook a booking from GlobalTix in Ventrata, for example in the Dashboard, GlobalTix isn't notified. Contact GlobalTix so the booking is cancelled or changed on their side too, or ask the customer to cancel through GlobalTix.
Pickups/Dropoff Sync	❌	GlobalTix doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with GlobalTix how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	GlobalTix doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with GlobalTix how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through GlobalTix. Customers can only book your main products and options on GlobalTix. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to GlobalTix. Ventrata doesn't notify GlobalTix when a ticket is scanned or redeemed. GlobalTix only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	GlobalTix pass holders can't be scanned at your entrance without a booking. Customers from GlobalTix need a booking made through GlobalTix before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through GlobalTix. Gift cards bought in Ventrata can't be used on GlobalTix, and GlobalTix can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the GlobalTix connection

Delays: availability and prices reach GlobalTix only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: GlobalTix can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What GlobalTix can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: GlobalTix issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: GlobalTix can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on GlobalTix.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

GLOBALTIX PTE. LTD.

11 Bishan Street 21, #03-04

Singapore 573943, Singapore

globaltix.com

Ventrata Partner ID: 7d8b0139-5289-4934-91fc-49acf2b228fe

GlobalTix: Reseller Connection