GL Tours is a B2B marketplace distributing tours, attractions and activities in more than 60 countries to online travel agencies (OTAs), wholesalers and travel sellers through an API and white-label booking options. For operators, it brings trade demand from Latin American source markets, with product content and support in English, Spanish and Portuguese, so listings reach Spanish- and Portuguese-speaking travelers booking through the sellers they already use at home. Its inventory already includes SeaWorld Orlando, the Vatican Museums and Broadway.

Connecting GL Tours to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with GL Tours, visit gl-tours.com.

Primary website	gl-tours.com
Tags	B2B Marketplace
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Spanish- and Portuguese-speaking Latin American trade
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Ventrata Booked Suppliers (last 12 months)	10+
Developed by	GL Tours (using Ventrata's OCTO API)

This reseller connection lets you sell your products through GL Tours without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – GL Tours checks your live availability in Ventrata.
Pricing Sync – GL Tours gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from GL Tours are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the GL Tours Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with GL Tours for them to sell your products. To inquire about partnering with them, contact them via gl-tours.com.
You must have GL Tours created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select GL Tours from the list of partners.
Select GL Tours Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple GL Tours connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to GL Tours

Securely share the OCTO API key shown on the connection you've created with your GL Tours contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the GL Tours team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

GL Tours can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the GL Tours Connection

Allow or disallow products: limit which destinations, products and options GL Tours can access. See how to allow or disallow products.
Rename the connection to tell several GL Tours connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the GL Tours connection works: which Ventrata OCTO API calls GL Tours makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: GL Tours pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to GL Tours, so anything you change in Ventrata reaches GL Tours the next time it checks.

Timings are typical for GL Tours and rounded, and they can change if GL Tours changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. GL Tours maps them on its side, through your account manager or GL Tours's portal. This works as follows: Get Products (`GET /products`) – when GL Tours sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – GL Tours re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on GL Tours's side – GL Tours links each Ventrata option and unit to its own listing and ticket types. Your GL Tours account manager does this for you, or you do it in GL Tours's own portal if GL Tours offers one. You only share the connection's API key. Typically with GL Tours: GL Tours reads your full product list about every 20 hours. It re-reads each product about every 7 hours. What this means for you: GL Tours can only sell what it has mapped. When you add a product, option or unit in Ventrata, GL Tours may see it on its next refresh, but it won't sell it until it's mapped. So tell your GL Tours account manager whenever you add one.
Content Sync	✅ / ❌	GL Tours can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when GL Tours adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach GL Tours on its next product refresh. Typically with GL Tours: GL Tours requests `octo/content`.
Availability Sync	✅	GL Tours checks your live availability in Ventrata. Ventrata doesn't push availability changes to GL Tours. This works as follows: Availability Check (`POST /availability`) – GL Tours sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which GL Tours needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so GL Tours can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with GL Tours: Availability Check: GL Tours checks your products throughout the day, usually starting about 3 months ahead and covering about 3 months per request, looks up to about 9 months ahead and re-checks the same product and dates about every 9 hours. Checks are busiest between 08:00 and 14:00 UTC, which suggests most checks are live, as customers browse GL Tours. What this means for you: when you close a date, change capacity or sell out in Ventrata, GL Tours shows it after its next check. For dates it checks regularly, that's within about 9 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once GL Tours asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – GL Tours asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice GL Tours, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when GL Tours also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with GL Tours: GL Tours requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. GL Tours doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on GL Tours. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask GL Tours to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in GL Tours's portal. Otherwise it may be off, and GL Tours won't receive your Ventrata prices. 📗 TIP – If prices on GL Tours look wrong, check the GL Tours reseller's pricing in Ventrata first: that's what GL Tours reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on GL Tours. Prices on GL Tours don't include promotions you create in Ventrata. Set up any promotions with GL Tours directly.
Bookings Sync	✅	Bookings, changes and cancellations made on GL Tours are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on GL Tours, GL Tours sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, GL Tours confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. GL Tours gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, GL Tours never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on GL Tours, GL Tours cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and GL Tours has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – GL Tours changes existing bookings in place, for example a new date, time or number of people. Typically with GL Tours: GL Tours doesn't set a hold time, so the default hold time applies. A typical GL Tours booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. GL Tours also checks the bookings it has made, with List Bookings (`GET /bookings`) about every 5 hours and Get Booking (`GET /bookings/{uuid}`) about every 2 hours, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from GL Tours to Ventrata. If you cancel, change or rebook a booking from GL Tours in Ventrata, for example in the Dashboard, GL Tours isn't notified. Contact GL Tours so the booking is cancelled or changed on their side too, or ask the customer to cancel through GL Tours.
Pickups/Dropoff Sync	✅ / ❌	GL Tours sends pickup details with its bookings. This works as follows: `octo/pickups` capability – GL Tours can see which options offer pickup and their pickup points, and send the customer's pickup point or hotel with the booking. If a hotel doesn't match one of your pickup points, Ventrata saves it with the booking so you can arrange the pickup. Typically with GL Tours: GL Tours sends pickup details with its bookings.
Custom Questions Sync	❌	GL Tours doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with GL Tours how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through GL Tours. Customers can only book your main products and options on GL Tours. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to GL Tours. Ventrata doesn't notify GL Tours when a ticket is scanned or redeemed. GL Tours only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	GL Tours pass holders can't be scanned at your entrance without a booking. Customers from GL Tours need a booking made through GL Tours before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through GL Tours. Gift cards bought in Ventrata can't be used on GL Tours, and GL Tours can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the GL Tours connection

Delays: availability and prices reach GL Tours only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: GL Tours can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What GL Tours can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: GL Tours issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: GL Tours can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on GL Tours.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

BLAU International Corporation

153 E Flagler St, #1120

Miami, FL 33131, United States

gl-tours.com

Ventrata Partner ID: 993143f7-53fa-424c-a886-6f9190aa683a

GL Tours: Reseller Connection