Platinumlist is a Dubai-founded event and entertainment ticketing platform covering the GCC plus Morocco, Egypt, Lebanon, Jordan, Cyprus and the United Kingdom, selling concerts, festivals, sports, attractions and experiences in English, Arabic, Russian and French, with more than ten million tickets sold. For operators, it brings Gulf residents and visitors, Arabic- and Russian-speaking among them, who buy events and attractions on the same platform.

Connecting Platinumlist to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Platinumlist, visit platinumlist.net.

Primary website	platinumlist.net
Tags	Event & Festival Ticketing
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Gulf audiences buying events and attractions together
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Platinumlist (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Platinumlist without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Platinumlist checks your live availability in Ventrata.
Pricing Sync – Platinumlist gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Platinumlist are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Platinumlist Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Platinumlist for them to sell your products. To inquire about partnering with them, contact them via platinumlist.net.
You must have Platinumlist created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Platinumlist from the list of partners.
Select Platinumlist Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Platinumlist connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Platinumlist

Securely share the OCTO API key shown on the connection you've created with your Platinumlist contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Platinumlist team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Platinumlist can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Platinumlist Connection

Allow or disallow products: limit which destinations, products and options Platinumlist can access. See how to allow or disallow products.
Rename the connection to tell several Platinumlist connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Platinumlist connection works: which Ventrata OCTO API calls Platinumlist makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Platinumlist pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Platinumlist, so anything you change in Ventrata reaches Platinumlist the next time it checks.

Timings are typical for Platinumlist and rounded, and they can change if Platinumlist changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Platinumlist maps them on its side, through your account manager or Platinumlist's portal. This works as follows: Get Products (`GET /products`) – when Platinumlist sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Platinumlist re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Platinumlist's side – Platinumlist links each Ventrata option and unit to its own listing and ticket types. Your Platinumlist account manager does this for you, or you do it in Platinumlist's own portal if Platinumlist offers one. You only share the connection's API key. Typically with Platinumlist: It re-reads each product about every 10 hours. What this means for you: Platinumlist can only sell what it has mapped. When you add a product, option or unit in Ventrata, Platinumlist may see it on its next refresh, but it won't sell it until it's mapped. So tell your Platinumlist account manager whenever you add one.
Content Sync	❌	Platinumlist doesn't read your product content from Ventrata. Platinumlist uses the descriptions, images and other content set up on its own side, so update your content with Platinumlist directly.
Availability Sync	✅	Platinumlist checks your live availability in Ventrata. Ventrata doesn't push availability changes to Platinumlist. This works as follows: Availability Check (`POST /availability`) – Platinumlist sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Platinumlist needs to book that slot. Availability Batch (`POST /availability/batch`) – availability for many products in one request, designed for background syncs. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Platinumlist can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Platinumlist: Availability Check: Platinumlist checks your products around the clock, usually starting today and covering about 2 months per request, looks up to about 2 months ahead and re-checks the same product and dates every few minutes. Availability Batch: Platinumlist checks your products around the clock and re-checks the same product and dates every few minutes. Checks are spread evenly around the clock, which points to a scheduled background sync rather than live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, Platinumlist shows it after its next check. For dates it checks regularly, that's within a few minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Platinumlist asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Platinumlist asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Platinumlist, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Platinumlist also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Platinumlist: Platinumlist requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Platinumlist doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Platinumlist. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Platinumlist to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Platinumlist's portal. Otherwise it may be off, and Platinumlist won't receive your Ventrata prices. 📗 TIP – If prices on Platinumlist look wrong, check the Platinumlist reseller's pricing in Ventrata first: that's what Platinumlist reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Platinumlist. Prices on Platinumlist don't include promotions you create in Ventrata. Set up any promotions with Platinumlist directly.
Bookings Sync	✅	Bookings and cancellations made on Platinumlist are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Platinumlist, Platinumlist sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Platinumlist confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Platinumlist gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Platinumlist never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Platinumlist, Platinumlist cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Platinumlist has to contact you. Change: Platinumlist doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Platinumlist: Platinumlist doesn't set a hold time, so the default hold time applies. A typical Platinumlist booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. Platinumlist also checks the bookings it has made, with Get Booking (`GET /bookings/{uuid}`) every few minutes, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from Platinumlist to Ventrata. If you cancel, change or rebook a booking from Platinumlist in Ventrata, for example in the Dashboard, Platinumlist isn't notified. Contact Platinumlist so the booking is cancelled or changed on their side too, or ask the customer to cancel through Platinumlist.
Pickups/Dropoff Sync	❌	Platinumlist doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Platinumlist how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Platinumlist doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Platinumlist how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Platinumlist. Customers can only book your main products and options on Platinumlist. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Platinumlist. Ventrata doesn't notify Platinumlist when a ticket is scanned or redeemed. Platinumlist only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Platinumlist pass holders can't be scanned at your entrance without a booking. Customers from Platinumlist need a booking made through Platinumlist before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Platinumlist. Gift cards bought in Ventrata can't be used on Platinumlist, and Platinumlist can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Platinumlist connection

Delays: availability and prices reach Platinumlist only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Platinumlist can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Platinumlist can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Platinumlist issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Platinumlist can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Platinumlist.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

PLATINUMLIST PROCESSING LTD

28 Oktovriou 261, View Point Tower, 3035 Limassol

Cyprus

platinumlist.net

Ventrata Partner ID: 994ec74d-0117-4eb3-beac-ad9b59cf5c32

Platinumlist: Reseller Connection