City Airport Train is the nonstop rail link between Vienna Airport and Wien Mitte in the city center, selling transfer tickets together with Vienna public transport passes, downtown baggage check-in, the Vienna City Card, Vienna PASS, Big Bus hop-on hop-off tours and event tickets. For operators, it brings air travelers arriving in Vienna who buy their first activities at the point of arrival, including families, with children under fifteen traveling free, and students, concentrating demand on Vienna attractions and sightseeing. This connection is developed and managed by IWAVESMEDIA.

Connecting City Airport Train Vienna to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. City Airport Train Vienna runs on IWAVESMEDIA, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with City Airport Train Vienna, visit cityairporttrain.com.

Primary website	cityairporttrain.com
Tags	Operator Reselling Others · Airline & Transport Channel
Destination markets	🇦🇹 Austria
Source markets	🇦🇹 Austria
Specialties	Arriving air travelers at Vienna Airport
Connection features	Availability Sync · Bookings Sync
Developed by	IWAVESMEDIA (using Ventrata's OCTO API)

This reseller connection lets you sell your products through City Airport Train Vienna without managing availability and bookings by hand. Features of this connection include:

Availability Sync – City Airport Train Vienna checks your live availability in Ventrata.
Bookings Sync – bookings, updates and cancellations from City Airport Train Vienna are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the City Airport Train Vienna Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with City Airport Train Vienna for them to sell your products. To inquire about partnering with them, contact them via cityairporttrain.com.
You must have City Airport Train Vienna created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select City Airport Train Vienna (powered by IWAVESMEDIA) from the list of partners.
Select City Airport Train Vienna Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple City Airport Train Vienna connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to City Airport Train Vienna

Securely share the OCTO API key shown on the connection you've created with your City Airport Train Vienna contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the City Airport Train Vienna team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

City Airport Train Vienna can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the City Airport Train Vienna Connection

Allow or disallow products: limit which destinations, products and options City Airport Train Vienna can access. See how to allow or disallow products.
Rename the connection to tell several City Airport Train Vienna connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the City Airport Train Vienna connection works: which Ventrata OCTO API calls City Airport Train Vienna makes (through IWAVESMEDIA's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: City Airport Train Vienna pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to City Airport Train Vienna, so anything you change in Ventrata reaches City Airport Train Vienna the next time it checks.

Timings are typical for City Airport Train Vienna and rounded, and they can change if City Airport Train Vienna changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. City Airport Train Vienna maps them on its side, through your account manager or City Airport Train Vienna's portal. This works as follows: Get Products (`GET /products`) – when City Airport Train Vienna sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – City Airport Train Vienna re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on City Airport Train Vienna's side – City Airport Train Vienna links each Ventrata option and unit to its own listing and ticket types. Your City Airport Train Vienna account manager does this for you, or you do it in City Airport Train Vienna's own portal if City Airport Train Vienna offers one. You only share the connection's API key. What this means for you: City Airport Train Vienna can only sell what it has mapped. When you add a product, option or unit in Ventrata, City Airport Train Vienna may see it on its next refresh, but it won't sell it until it's mapped. So tell your City Airport Train Vienna account manager whenever you add one.
Content Sync	❌	City Airport Train Vienna doesn't read your product content from Ventrata. City Airport Train Vienna uses the descriptions, images and other content set up on its own side, so update your content with City Airport Train Vienna directly.
Availability Sync	✅	City Airport Train Vienna checks your live availability in Ventrata. Ventrata doesn't push availability changes to City Airport Train Vienna. This works as follows: Availability Check (`POST /availability`) – City Airport Train Vienna sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which City Airport Train Vienna needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so City Airport Train Vienna can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with City Airport Train Vienna: Availability Check: City Airport Train Vienna checks your products throughout the day, usually starting today and covering about 6 months per request, looks up to about 6 months ahead and re-checks the same product and dates about every 4 hours. What this means for you: when you close a date, change capacity or sell out in Ventrata, City Airport Train Vienna shows it after its next check. For dates it checks regularly, that's within about 4 hours. Dates further ahead are usually checked less often.
Pricing Sync	❌	City Airport Train Vienna doesn't get your prices from Ventrata. Prices on City Airport Train Vienna are managed on City Airport Train Vienna's side, so keep them up to date with City Airport Train Vienna directly.
Promotions Sync	❌	Your Ventrata promotions don't apply on City Airport Train Vienna. Prices on City Airport Train Vienna don't include promotions you create in Ventrata. Set up any promotions with City Airport Train Vienna directly.
Bookings Sync	✅	Bookings and cancellations made on City Airport Train Vienna are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on City Airport Train Vienna, City Airport Train Vienna sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, City Airport Train Vienna confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. City Airport Train Vienna gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, City Airport Train Vienna never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on City Airport Train Vienna, City Airport Train Vienna cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and City Airport Train Vienna has to contact you. Change: City Airport Train Vienna doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with City Airport Train Vienna: City Airport Train Vienna holds places for about 30 minutes while the customer pays (`expirationMinutes`). A typical City Airport Train Vienna booking is for about 1 person. ‼️ IMPORTANT – Bookings sync one way, from City Airport Train Vienna to Ventrata. If you cancel, change or rebook a booking from City Airport Train Vienna in Ventrata, for example in the Dashboard, City Airport Train Vienna isn't notified. Contact City Airport Train Vienna so the booking is cancelled or changed on their side too, or ask the customer to cancel through City Airport Train Vienna.
Pickups/Dropoff Sync	❌	City Airport Train Vienna doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with City Airport Train Vienna how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	City Airport Train Vienna doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with City Airport Train Vienna how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through City Airport Train Vienna. Customers can only book your main products and options on City Airport Train Vienna. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to City Airport Train Vienna. Ventrata doesn't notify City Airport Train Vienna when a ticket is scanned or redeemed. City Airport Train Vienna only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	City Airport Train Vienna pass holders can't be scanned at your entrance without a booking. Customers from City Airport Train Vienna need a booking made through City Airport Train Vienna before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through City Airport Train Vienna. Gift cards bought in Ventrata can't be used on City Airport Train Vienna, and City Airport Train Vienna can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the City Airport Train Vienna connection

Delays: availability and prices reach City Airport Train Vienna only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: City Airport Train Vienna can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What City Airport Train Vienna can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: City Airport Train Vienna issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: City Airport Train Vienna can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on City Airport Train Vienna.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

City Air Terminal Betriebsgesellschaft m.b.H.

Postfach 1, 1300 Wien-Flughafen

Austria

cityairporttrain.com

Ventrata Partner ID: 3673dbb9-b096-4725-931f-97c19276d4c3

City Airport Train Vienna: Reseller Connection