Joieful is a United States experience marketplace selling tours, attractions, museums, dining, music and events, with live agents handling customer service. New Orleans is its strongest market, covering swamp and airboat tours, ghost walks, riverboat cruises, zoo tickets and cooking classes. For operators, it brings in-destination visitors booking through its website, mobile app and concierge kiosks in hotels, casinos and gift shops, alongside group and meeting bookings, so demand skews to travelers already in the city deciding what to do.

Connecting Joieful to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Joieful, visit joieful.com.

Primary website	joieful.com
Tags	OTA · Tours & Activities OTA
Destination markets	🇺🇸 US
Source markets	🇺🇸 US
Specialties	In-destination bookings via hotel and casino kiosks, strongest in New Orleans
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	Joieful (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Joieful without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Joieful checks your live availability in Ventrata.
Pricing Sync – Joieful gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Joieful are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Joieful Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Joieful for them to sell your products. To inquire about partnering with them, contact them via joieful.com.
You must have Joieful created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Joieful from the list of partners.
Select Joieful Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Joieful connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Joieful

Securely share the OCTO API key shown on the connection you've created with your Joieful contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Joieful team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Joieful can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Joieful Connection

Allow or disallow products: limit which destinations, products and options Joieful can access. See how to allow or disallow products.
Rename the connection to tell several Joieful connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Joieful connection works: which Ventrata OCTO API calls Joieful makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Joieful pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Joieful, so anything you change in Ventrata reaches Joieful the next time it checks.

Timings are typical for Joieful and rounded, and they can change if Joieful changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Joieful maps them on its side, through your account manager or Joieful's portal. This works as follows: Get Products (`GET /products`) – when Joieful sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Joieful re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Joieful's side – Joieful links each Ventrata option and unit to its own listing and ticket types. Your Joieful account manager does this for you, or you do it in Joieful's own portal if Joieful offers one. You only share the connection's API key. What this means for you: Joieful can only sell what it has mapped. When you add a product, option or unit in Ventrata, Joieful may see it on its next refresh, but it won't sell it until it's mapped. So tell your Joieful account manager whenever you add one.
Content Sync	✅ / ❌	Joieful can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when Joieful adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach Joieful on its next product refresh. Typically with Joieful: Joieful requests `octo/content`.
Availability Sync	✅	Joieful checks your live availability in Ventrata. Ventrata doesn't push availability changes to Joieful. This works as follows: Availability Check (`POST /availability`) – Joieful sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Joieful needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Joieful can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Joieful: Availability Check: Joieful checks your products throughout the day, usually starting today and covering 35 days per request, looks up to 37 days ahead and re-checks the same product and dates about every 7 hours. Checks are busiest between 14:00 and 20:00 UTC, which suggests most checks are live, as customers browse Joieful. What this means for you: when you close a date, change capacity or sell out in Ventrata, Joieful shows it after its next check. For dates it checks regularly, that's within about 7 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when Joieful asks for them, and Joieful doesn't always do so. This works as follows: `octo/pricing` capability – Joieful asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Joieful, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Joieful also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Joieful: Joieful requests `octo/pricing` on only part of its availability checks, so not every listing may use your Ventrata prices. Joieful sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Joieful to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Joieful's portal. Otherwise it may be off, and Joieful won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Joieful. Prices on Joieful don't include promotions you create in Ventrata. Set up any promotions with Joieful directly.
Bookings Sync	✅	Bookings and cancellations made on Joieful are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Joieful, Joieful sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Joieful confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Joieful gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Joieful never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Joieful, Joieful cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Joieful has to contact you. Change: Joieful doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Joieful: Joieful holds places for about 60 minutes while the customer pays (`expirationMinutes`). A typical Joieful booking is for about 2 people. ‼️ IMPORTANT – Bookings sync one way, from Joieful to Ventrata. If you cancel, change or rebook a booking from Joieful in Ventrata, for example in the Dashboard, Joieful isn't notified. Contact Joieful so the booking is cancelled or changed on their side too, or ask the customer to cancel through Joieful.
Pickups/Dropoff Sync	❌	Joieful doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Joieful how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Joieful doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Joieful how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Joieful. Customers can only book your main products and options on Joieful. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Joieful. Ventrata doesn't notify Joieful when a ticket is scanned or redeemed. Joieful only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Joieful pass holders can't be scanned at your entrance without a booking. Customers from Joieful need a booking made through Joieful before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Joieful. Gift cards bought in Ventrata can't be used on Joieful, and Joieful can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Joieful connection

Delays: availability and prices reach Joieful only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Joieful can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Joieful can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Joieful issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Joieful can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Joieful.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Joieful, LLC

4333 Euphrosine Street, New Orleans, LA 70125

United States

joieful.com

Ventrata Partner ID: 2a96c983-c1dc-482c-ae14-49de46a8dc77

Joieful: Reseller Connection