Despegar is an online travel agency (OTA) for Latin America, owned by Prosus and trading as Decolar in Brazil, selling flights, hotels, packages and in-destination activities across the region. For operators, it brings Brazilian, Argentine and Mexican leisure travelers who add activities to flights and hotels already booked, a direct route to Latin American outbound and domestic demand. Prosus completed its US$1.7 billion acquisition in May 2025, taking it private.

Connecting Despegar to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Despegar, visit despegar.com.

Primary website	despegar.com
Tags	OTA · OTA with Tours & Activities Division
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Latin American travelers adding activities to flights and hotels
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Despegar (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Despegar without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Despegar checks your live availability in Ventrata.
Pricing Sync – Despegar gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Despegar are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Despegar Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Despegar for them to sell your products. To inquire about partnering with them, contact them via despegar.com.
You must have Despegar created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Despegar from the list of partners.
Select Despegar Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Despegar connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Despegar

Securely share the OCTO API key shown on the connection you've created with your Despegar contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Despegar team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Despegar can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Despegar Connection

Allow or disallow products: limit which destinations, products and options Despegar can access. See how to allow or disallow products.
Rename the connection to tell several Despegar connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Despegar connection works: which Ventrata OCTO API calls Despegar makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Despegar pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Despegar, so anything you change in Ventrata reaches Despegar the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Despegar maps them on its side, through your account manager or Despegar's portal. This works as follows: Get Products (`GET /products`) – when Despegar sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Despegar re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Despegar's side – Despegar links each Ventrata option and unit to its own listing and ticket types. Your Despegar account manager does this for you, or you do it in Despegar's own portal if Despegar offers one. You only share the connection's API key. What this means for you: Despegar can only sell what it has mapped. When you add a product, option or unit in Ventrata, Despegar may see it on its next refresh, but it won't sell it until it's mapped. So tell your Despegar account manager whenever you add one.
Content Sync	❌	Despegar doesn't read your product content from Ventrata. Despegar uses the descriptions, images and other content set up on its own side, so update your content with Despegar directly.
Availability Sync	✅	Despegar checks your live availability in Ventrata. Ventrata doesn't push availability changes to Despegar. This works as follows: Availability Check (`POST /availability`) – Despegar sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Despegar needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Despegar can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Despegar shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Despegar asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Despegar asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Despegar, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Despegar also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Despegar to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Despegar's portal. Otherwise it may be off, and Despegar won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Despegar. Prices on Despegar don't include promotions you create in Ventrata. Set up any promotions with Despegar directly.
Bookings Sync	✅	Bookings and cancellations made on Despegar are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Despegar, Despegar sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Despegar confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Despegar gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Despegar never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Despegar, Despegar cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Despegar has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Despegar change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Despegar to Ventrata. If you cancel, change or rebook a booking from Despegar in Ventrata, for example in the Dashboard, Despegar isn't notified. Contact Despegar so the booking is cancelled or changed on their side too, or ask the customer to cancel through Despegar.
Pickups/Dropoff Sync	❌	Despegar doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Despegar how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Despegar doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Despegar how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Despegar. Customers can only book your main products and options on Despegar. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Despegar. Ventrata doesn't notify Despegar when a ticket is scanned or redeemed. Despegar only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Despegar pass holders can't be scanned at your entrance without a booking. Customers from Despegar need a booking made through Despegar before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Despegar. Gift cards bought in Ventrata can't be used on Despegar, and Despegar can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Despegar connection

Delays: availability and prices reach Despegar only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Despegar can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Despegar can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Despegar issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Despegar can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Despegar.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

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Partner Information

Despegar.com, Corp.

Commerce House, Wickhams Cay 1, P.O. Box 3140, Road Town

Tortola VG1110, British Virgin Islands

despegar.com

Ventrata Partner ID: 20ca900f-2f9b-4c10-8ba8-636382883333

Despegar: Reseller Connection