Swiss Activities is an online marketplace for leisure activities in Switzerland, listing more than 12,000 experiences from paragliding, canyoning and mountain sports to museums, boat trips, train tickets and culinary experiences, curated by a Zurich-area editorial team. It publishes guides and itineraries in German, French, Italian and English and is an official SBB partner. For operators, it brings Swiss residents planning domestic days out and inbound visitors researching activities in-country, over 400,000 guests served, buying outdoor and mountain experiences alongside city sights.

Connecting Swiss Activities to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Swiss Activities, visit swissactivities.com.

Primary website	swissactivities.com
Tags	Adventure & Outdoor
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Outdoor and mountain experiences for residents and visitors
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	Swiss Activities (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Swiss Activities without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Swiss Activities checks your live availability in Ventrata.
Pricing Sync – Swiss Activities gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Swiss Activities are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Swiss Activities Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Swiss Activities for them to sell your products. To inquire about partnering with them, contact them via swissactivities.com.
You must have Swiss Activities created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Swiss Activities from the list of partners.
Select Swiss Activities Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Swiss Activities connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Swiss Activities

Securely share the OCTO API key shown on the connection you've created with your Swiss Activities contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Swiss Activities team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Swiss Activities can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Swiss Activities Connection

Allow or disallow products: limit which destinations, products and options Swiss Activities can access. See how to allow or disallow products.
Rename the connection to tell several Swiss Activities connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Swiss Activities connection works: which Ventrata OCTO API calls Swiss Activities makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Swiss Activities pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Swiss Activities, so anything you change in Ventrata reaches Swiss Activities the next time it checks.

Timings are typical for Swiss Activities and rounded, and they can change if Swiss Activities changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Swiss Activities maps them on its side, through your account manager or Swiss Activities's portal. This works as follows: Get Products (`GET /products`) – when Swiss Activities sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Swiss Activities re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Swiss Activities's side – Swiss Activities links each Ventrata option and unit to its own listing and ticket types. Your Swiss Activities account manager does this for you, or you do it in Swiss Activities's own portal if Swiss Activities offers one. You only share the connection's API key. Typically with Swiss Activities: It re-reads each product about every 20 minutes. What this means for you: Swiss Activities can only sell what it has mapped. When you add a product, option or unit in Ventrata, Swiss Activities may see it on its next refresh, but it won't sell it until it's mapped. So tell your Swiss Activities account manager whenever you add one.
Content Sync	✅ / ❌	Swiss Activities can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when Swiss Activities adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach Swiss Activities on its next product refresh. Typically with Swiss Activities: Swiss Activities requests `octo/content`.
Availability Sync	✅	Swiss Activities checks your live availability in Ventrata. Ventrata doesn't push availability changes to Swiss Activities. This works as follows: Availability Check (`POST /availability`) – Swiss Activities sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Swiss Activities needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Swiss Activities can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Swiss Activities: Availability Check: Swiss Activities checks your products around the clock, usually starting today and covering about a year per request, looks up to about a year ahead and re-checks the same product and dates about every 7 hours. Checks are spread evenly around the clock, which points to a scheduled background sync rather than live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, Swiss Activities shows it after its next check. For dates it checks regularly, that's within about 7 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Swiss Activities asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Swiss Activities asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Swiss Activities, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Swiss Activities also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Swiss Activities: Swiss Activities requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Swiss Activities doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Swiss Activities. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Swiss Activities to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Swiss Activities's portal. Otherwise it may be off, and Swiss Activities won't receive your Ventrata prices. 📗 TIP – If prices on Swiss Activities look wrong, check the Swiss Activities reseller's pricing in Ventrata first: that's what Swiss Activities reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Swiss Activities. Prices on Swiss Activities don't include promotions you create in Ventrata. Set up any promotions with Swiss Activities directly.
Bookings Sync	✅	Bookings and cancellations made on Swiss Activities are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Swiss Activities, Swiss Activities sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Swiss Activities confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Swiss Activities gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Swiss Activities never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Swiss Activities, Swiss Activities cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Swiss Activities has to contact you. Change: Swiss Activities doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Swiss Activities: Swiss Activities doesn't set a hold time, so the default hold time applies. A typical Swiss Activities booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Swiss Activities to Ventrata. If you cancel, change or rebook a booking from Swiss Activities in Ventrata, for example in the Dashboard, Swiss Activities isn't notified. Contact Swiss Activities so the booking is cancelled or changed on their side too, or ask the customer to cancel through Swiss Activities.
Pickups/Dropoff Sync	❌	Swiss Activities doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Swiss Activities how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Swiss Activities doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Swiss Activities how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Swiss Activities. Customers can only book your main products and options on Swiss Activities. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Swiss Activities. Ventrata doesn't notify Swiss Activities when a ticket is scanned or redeemed. Swiss Activities only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Swiss Activities pass holders can't be scanned at your entrance without a booking. Customers from Swiss Activities need a booking made through Swiss Activities before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Swiss Activities. Gift cards bought in Ventrata can't be used on Swiss Activities, and Swiss Activities can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Swiss Activities connection

Delays: availability and prices reach Swiss Activities only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Swiss Activities can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Swiss Activities can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Swiss Activities issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Swiss Activities can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Swiss Activities.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Swiss Activities AG

Seestrasse 21, 8703 Erlenbach

Switzerland

swissactivities.com

Ventrata Partner ID: 666bcce6-05aa-45f6-b7ae-fff88b08d35a

Swiss Activities: Reseller Connection