City Sightseeing New Orleans runs an open-top double-decker hop-on hop-off loop of about ninety minutes with live English narration through the French Quarter, Garden District and other landmark neighborhoods, with eighteen stops. It also sells French Quarter, Garden District and cemetery walking tours, private charters and combination packages. For operators, it brings New Orleans visitors already holding a bus pass who add a Mississippi River cruise, swamp tour, plantation trip or museum admission to their stay, from individuals and families to groups. City Sightseeing New Orleans uses Ventrata as their primary ticketing system.

Connecting City Sightseeing New Orleans to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with City Sightseeing New Orleans, visit citysightseeingneworleans.com.

Primary website	citysightseeingneworleans.com
Tags	Operator Reselling Others · Sightseeing & Hop-On Hop-Off · Ventrata Client
Destination markets	🇺🇸 US
Source markets	🌎 Global
Specialties	River cruise, swamp tour and museum add-ons for bus passengers
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Ventrata (using Ventrata's OCTO API)

This reseller connection lets you sell your products through City Sightseeing New Orleans without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – City Sightseeing New Orleans checks your live availability in Ventrata.
Pricing Sync – City Sightseeing New Orleans gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from City Sightseeing New Orleans are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the City Sightseeing New Orleans Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You have a commercial agreement with City Sightseeing New Orleans for them to sell your products.
City Sightseeing New Orleans is created as a Reseller in Ventrata, with retail and wholesale/commission pricing set up.

City Sightseeing New Orleans runs on Ventrata, so this is a Ventrata-to-Ventrata connection. You create a Ventrata Reseller Connection for City Sightseeing New Orleans and securely share its API key. City Sightseeing New Orleans then connects and maps your products in its own Ventrata account.

In the Ventrata Dashboard, go to Connections > Connections, press + New Connection and search for Ventrata Reseller Connection.
Select City Sightseeing New Orleans as the reseller. If needed, allow or disallow destinations and products on the connection, then press Create Connection.
Press the eye icon to reveal the API key, copy it and securely share it with your contact at City Sightseeing New Orleans.
City Sightseeing New Orleans adds you as an operator with Ventrata (Operator Backend) as the backend, then connects and maps each product. Ask them to make a test booking, and check that it appears in your bookings table.

📗 TIP

For every step with screenshots, see Ventrata: Reseller Connection. City Sightseeing New Orleans follows Ventrata: Operator Backend.

Managing the City Sightseeing New Orleans Connection

Allow or disallow products: limit which destinations, products and options City Sightseeing New Orleans can access. See how to allow or disallow products.
Rename the connection to tell several City Sightseeing New Orleans connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the City Sightseeing New Orleans connection works: which Ventrata OCTO API calls City Sightseeing New Orleans makes (through Ventrata's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: City Sightseeing New Orleans pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to City Sightseeing New Orleans, so anything you change in Ventrata reaches City Sightseeing New Orleans the next time it checks.

Product Mapping	✅	City Sightseeing New Orleans maps your products to its own in its Ventrata account. On each backend-connected product, City Sightseeing New Orleans picks the matching product, option and units from your account on the product's Mappings tab. Products that aren't mapped correctly are highlighted in red, and bookings for them fail. See Ventrata: Operator Backend.
Content Sync	❌	City Sightseeing New Orleans doesn't read your product content from Ventrata. City Sightseeing New Orleans uses the descriptions, images and other content set up on its own side, so update your content with City Sightseeing New Orleans directly.
Availability Sync	✅	City Sightseeing New Orleans checks your live availability in Ventrata. Ventrata doesn't push availability changes to City Sightseeing New Orleans. This works as follows: Availability Check (`POST /availability`) – City Sightseeing New Orleans sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which City Sightseeing New Orleans needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so City Sightseeing New Orleans can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, City Sightseeing New Orleans shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once City Sightseeing New Orleans asks for them with the octo/pricing capability. This works as follows: City Sightseeing New Orleans can take your prices with Backend Pricing on its product, or set its own prices in its account.
Promotions Sync	❌	Your Ventrata promotions don't apply on City Sightseeing New Orleans. Prices on City Sightseeing New Orleans don't include promotions you create in Ventrata. Set up any promotions with City Sightseeing New Orleans directly.
Bookings Sync	✅	Bookings and cancellations made on City Sightseeing New Orleans are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on City Sightseeing New Orleans, City Sightseeing New Orleans sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, City Sightseeing New Orleans confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. City Sightseeing New Orleans gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, City Sightseeing New Orleans never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on City Sightseeing New Orleans, City Sightseeing New Orleans cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and City Sightseeing New Orleans has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets City Sightseeing New Orleans change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from City Sightseeing New Orleans to Ventrata. If you cancel, change or rebook a booking from City Sightseeing New Orleans in Ventrata, for example in the Dashboard, City Sightseeing New Orleans isn't notified. Contact City Sightseeing New Orleans so the booking is cancelled or changed on their side too, or ask the customer to cancel through City Sightseeing New Orleans.
Pickups/Dropoff Sync	❌	City Sightseeing New Orleans doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with City Sightseeing New Orleans how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	City Sightseeing New Orleans doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with City Sightseeing New Orleans how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through City Sightseeing New Orleans. Customers can only book your main products and options on City Sightseeing New Orleans. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to City Sightseeing New Orleans. Ventrata doesn't notify City Sightseeing New Orleans when a ticket is scanned or redeemed. City Sightseeing New Orleans only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	City Sightseeing New Orleans pass holders can't be scanned at your entrance without a booking. Customers from City Sightseeing New Orleans need a booking made through City Sightseeing New Orleans before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through City Sightseeing New Orleans. Gift cards bought in Ventrata can't be used on City Sightseeing New Orleans, and City Sightseeing New Orleans can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the City Sightseeing New Orleans connection

Delays: availability and prices reach City Sightseeing New Orleans only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: City Sightseeing New Orleans can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What City Sightseeing New Orleans can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: City Sightseeing New Orleans issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: City Sightseeing New Orleans can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on City Sightseeing New Orleans.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

City Sightseeing New Orleans

citysightseeingneworleans.com

Ventrata Partner ID: e1edc903-ecc3-49cd-b4fe-7c84d0775367

Ventrata Ltd

55 Baker Street, London, United Kingdom

W1U 7EU

ventrata.com

Ventrata Partner ID: a6a2a406-088a-4466-b87c-7fcc17770b71

City Sightseeing New Orleans: Reseller Connection