TourConnect AI builds AI copilots for destination management companies (DMCs), tour operators, accommodation groups and large attractions. They draft itineraries from emailed or WhatsApp quote requests using rates and availability from systems such as Tourplan, and read booking emails, spreadsheets and PDFs to enter reservations, confirmations and cancellations into the booking system. Teams sit in Frisco, Texas and Sydney, with staff in New Zealand, Dubai and Europe.
Connecting TourConnect AI to Ventrata lets its booking copilot enter reservations from emails and documents into your account, and sends it your bookings, changes and cancellations with tickets issued automatically.
To learn more about TourConnect AI, visit tourconnect.ai.
Primary website | |
Tags | Communications |
Developed by | TourConnect AI (using Ventrata's OCTO API) |
This app connection links your Ventrata account with TourConnect AI so its booking copilot can read your products and availability and enter reservations from emails and documents. Features of this connection include:
Reads your products and availability – for products enabled on the connection.
Reads your bookings – including updates and cancellations.
Enters reservations – its booking copilot enters reservations from emails and documents into your account.
Creates bookings – when a customer books through TourConnect AI, the booking is created in Ventrata.
‼️ IMPORTANT
TourConnect AI will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the TourConnect AI Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an agreement with TourConnect AI to use their services.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select TourConnect AI from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple TourConnect AI connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what TourConnect AI can access.
Sharing Access with TourConnect AI
Securely share the OCTO API key shown on the connection you've created with your TourConnect AI contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the TourConnect AI Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options TourConnect AI can access. See how to allow or disallow products.
Rename the connection to tell several TourConnect AI connections apart.
Connection Features Detailed
This section is for anyone who wants to know exactly how the TourConnect AI connection works: what TourConnect AI does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads products and availability | ✅ |
Gets products and availability for products enabled on the connection. TourConnect AI reads products and availability for the products enabled on the connection. |
Reads bookings | ✅ |
Gets bookings, updates and cancellations. TourConnect AI retrieves bookings, updates and cancellations for those products.
This works as follows:
Typically with TourConnect AI: it does this from time to time. |
Creates bookings | ✅ |
Enters reservations from emails and documents. Tickets are issued automatically.
This works as follows:
What this means for you: Reservations it enters appear as bookings in your account. |
✅ supported
FAQs
TourConnect AI cannot see some of my products.
TourConnect AI cannot see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact Ventrata Technical Support.
📚 More about Ventrata connections
Partner Information
TourConnect LLC
Suite 900, 3803 Parkwood Blvd, Frisco, TX 75034, United States
Ventrata Partner ID: 9e984347-ff65-43eb-b9e0-d7ecc9b8e82a