PepperCX is a New York-based AI phone concierge for hotels, restaurants and tour operators, answering calls around the clock in more than 20 languages to handle reservations, availability questions, group bookings and cancellations, with smart transfer to staff and SMS or email confirmations.
Connecting PepperCX to Ventrata gives its phone agent read-only access to your bookings.
To learn more about PepperCX, visit peppercx.com.
📒 NOTE
This connection is coming soon. It's in development. If you'd like to use it, contact our Technical Support or your Ventrata Customer Success Manager.
Primary website | |
Tags | Communications |
Developed by | PepperCX (using Ventrata's OCTO API) |
This app connection links your Ventrata account with PepperCX so callers get answers about their reservation without waiting for staff. Features of this connection include:
Reads your bookings – so its phone agent can answer questions about a caller's reservation.
Handles calls around the clock – in more than 20 languages.
‼️ IMPORTANT
PepperCX will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the PepperCX Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have an agreement with PepperCX to use their services.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select PepperCX from the list of partners.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple PepperCX connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what PepperCX can access.
Sharing Access with PepperCX
Securely share the OCTO API key shown on the connection you've created with your PepperCX contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the PepperCX Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options PepperCX can access. See how to allow or disallow products.
Rename the connection to tell several PepperCX connections apart.
Connection Features Detailed
This section is for anyone who wants to know exactly how the PepperCX connection works: what PepperCX does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads bookings | ✅ |
Read-only access to your bookings. The phone agent can look up a booking when a guest calls.
What this means for you: Callers get answers without waiting for staff. |
✅ supported
FAQs
PepperCX can't see some of my products.
PepperCX can't see some of my products.
Check which destinations, products and options are allowed on the connection, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.
📚 More about Ventrata connections
Partner Information
PepperCX
Ventrata Partner ID: 01a0cda7-aabc-7821-a818-aa2894595839