Protect Group sells booking protection add-ons, led by Refund Protect. A guest pays a fee at checkout to make a booking refundable, and Protect Group manages the refund process with the guest, including the application, customer support and payments, while the operator keeps the original booking revenue. It works with brands across ticketing, transport, hospitality and travel. For operators it brings a traveler-paid checkout upsell and no refund administration.
Connecting Protect Group to Ventrata gives it read-only access to your bookings, so Refund Protect upgrades are matched to the bookings they cover and eligible refunds can be processed. It helps increase customer confidence and reduce refund administration, and it generates incremental revenue while you keep the original booking revenue.
To learn more about Protect Group, visit protect.group/en-us/products/refund-protect.
Primary website | |
Tags | Refund Protection |
Developed by | Protect Group (using Ventrata's OCTO API) |
This app connection links your Ventrata account with Protect Group so it can identify bookings with Refund Protect and process eligible refunds. Features of this connection include:
Reads all your booking data – including customer information.
Receives booking changes – as they happen.
Finds Refund Protect bookings – identifies bookings with the Refund Protect extra applied, to validate and process eligible refund requests.
‼️ IMPORTANT
Protect Group gets access to ALL booking data in your Ventrata account, not just bookings with their extra applied, including names, email addresses, phone numbers, booking details and any additional customer information collected during booking. You must cover this data sharing in your privacy and/or booking terms where applicable. It is your responsibility to disclose it in your Privacy Policy, Terms and Conditions and any other consent or compliance processes required in your jurisdiction. Ventrata does not provide legal advice and accepts no responsibility for your compliance with privacy or data protection regulations.
‼️ IMPORTANT
Only continue with setup after the Protect Group team tells you to. You must have a commercial agreement with Protect Group first.
📒 NOTE
Refund Protect is offered in Ventrata as a Product Extra, configured according to your commercial agreement and Protect Group's implementation guidance.
‼️ IMPORTANT
Protect Group will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the Protect Group Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have a commercial agreement with Protect Group.
Your privacy policy and/or booking terms should cover sharing data with Protect Group.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Protect Group from the list of partners.
Configure the Refund Protect Product Extra on every product where you want to offer it (see the Product Extra section).
Set the Extra pricing according to your commercial agreement.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Protect Group connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what Protect Group can access.
Sharing Access with Protect Group
Securely share the OCTO API key shown on the connection you've created with your Protect Group contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the Protect Group Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Protect Group can access. See how to allow or disallow products.
Rename the connection to tell several Protect Group connections apart.
Setting up a Protect Group account
You must have a commercial agreement with Protect Group before using this connection.
If you do not already have an account, visit https://www.protect.group/en-us/contact or contact:
Dylan Silver, Head of Sales: [email protected]
Stephen Joyce, Global Strategy Lead, Travel & Tours: [email protected]
Only proceed with the remaining setup steps after you have been instructed to do so by the Protect Group team.
Review your privacy policy and terms
If applicable, you must cover data sharing with Protect Group in your privacy and/or booking terms.
Connecting Protect Group gives them API access to ALL booking data within your Ventrata account (not just bookings with their extra applied), including customer identifiable information such as names, email addresses, phone numbers, booking details and any additional customer information collected during the booking process.
It is your responsibility to ensure this data sharing is appropriately disclosed in your Privacy Policy, Terms & Conditions and any other customer consent or compliance processes required in your jurisdiction. Ventrata does not provide legal advice and accepts no responsibility for ensuring your business complies with applicable privacy or data protection regulations.
Create the Product Extra
Required role permissions: See Products, Modify Products, See Extras, Modify Extras, See Pricing, Modify Pricing (in addition to See Connections and Modify Connections for the connection).
Refund Protect must be configured as a Product Extra on each product where you want to offer it. Unless instructed otherwise by Protect Group, configure the Extra as follows.
Name
MAKE MY BOOKING REFUNDABLEDescription
Upgrade to a refundable booking and protect your purchase against a variety of emergencies. Full refund and no cancellation fees.
Covered reasons include:
• Illness or Injury
• Pregnancy Complications
• Pre-existing Medical Conditions
• Jury Service
• Death of Immediate Family
• Armed Forces and Emergency Services Recall
• Scheduled Airline Failure
• Home Emergency
• Public Transport Failure
Terms & Conditions: <a href="https://www.refundable.me/">https://www.refundable.me/</a>Code
REFUND-PROTECTWhile not required, using this code makes it easier for Protect Group to identify Refund Protect extras when accessing booking data via the API.
Available on: Booking
Pricing type: Percentage
Tax rate: Configure the applicable tax rate for your business.
Sources: Ensure the Extra is disabled for the Direct API source, as Direct API integrations don't support Refund Protect.
Configure any remaining settings as instructed by your Protect Group implementation contact. You can test how this extra appears on your checkout and other selected booking sources. Repeat this step for every product where you would like Refund Protect to be available during checkout.
Configure Extra pricing
Configure the Product Extra pricing according to your commercial agreement with Protect Group.
For example, if Refund Protect should be offered at 5% of the booking value, configure the Extra with Percentage pricing and set the value to 5%. Repeat this step for every product where you would like Refund Protect to be available during checkout.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Protect Group connection works: what Protect Group does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads bookings | ✅ |
Gets all booking data, including customer information. Includes all bookings in the connection's allowed scope, not only those with Refund Protect applied. Gets real-time updates on booking changes. Updates arrive as changes occur.
What this means for you: You cannot limit Protect Group to Refund Protect bookings only. |
Identifies Refund Protect extras | ✅ |
Finds bookings with the Refund Protect extra. Uses the extra on the booking to validate and process eligible refund requests in the Protect Group platform. Using the code REFUND-PROTECT makes this easier. |
Not supported | ❌ |
What the Protect Group connection doesn't cover.
|
✅ supported · ❌ not supported
FAQs
Can I limit Protect Group to only access bookings with Refund Protect applied?
Can I limit Protect Group to only access bookings with Refund Protect applied?
No. This is not possible at this time. The connection gives Protect Group access to all booking data available through the connection, not only bookings where Refund Protect has been applied. If you have allowed specific destinations, products or units in the connection settings, Protect Group only has access to booking data within that scope. Make sure this data sharing is covered in your privacy policy, terms and conditions and any other consent or privacy processes.
Can I use this connection with other Protect Group products, such as Delay Protect, CFAR, or Protect Plus?
Can I use this connection with other Protect Group products, such as Delay Protect, CFAR, or Protect Plus?
No. The current Ventrata connection only supports Refund Protect. Other Protect Group products, including Delay Protect, CFAR and Protect Plus, are not supported at this time. Contact Protect Group if you would like to discuss support for additional products.
Will Protect Group automatically cancel the booking or create a refund transaction in Ventrata?
Will Protect Group automatically cancel the booking or create a refund transaction in Ventrata?
No. Protect Group handles eligible refunds directly with the customer outside of Ventrata. The integration does not automatically cancel the booking in Ventrata or create a refund transaction. Any required cancellation, refund record or operational update in Ventrata must be managed manually by your team.
Useful Resources
📚 More about Ventrata connections
Partner Information
Event Protect Limited
Suite 3 Indigo Blu, 14 Crown Point Road, Leeds, LS10 1EL, United Kingdom
Ventrata Partner ID: 7de36cf5-e340-4ee6-8296-94738abdca9a