Coming soon. This API connection is currently in final stages of development and may not be available to all users.

Protect Group's Refund Protect product enables tour operators and attractions to offer customers the option to upgrade their booking to a refundable booking during checkout for a fee. If a customer is unable to attend due to a covered unforeseen circumstance, Protect Group manages the refund process directly with the customer, including the refund application, customer support, and refund payments. This helps increase customer confidence, reduce refund administration, and generate incremental revenue while allowing operators to retain the original booking revenue.

In Ventrata, Refund Protect is offered as a Product Extra, configured by the operator according to the commercial agreement and implementation guidance provided by Protect Group. Protect Group then uses the API connection to access your Ventrata booking data, identify bookings where Refund Protect has been applied, and process eligible refund requests.

This connection enables Protect Group to access your Ventrata data via API, allowing them to:

Retrieve all booking data, including customer information.
Receive real-time updates on booking changes as they occur.
Identify bookings where Refund Protect product extra has been applied. Use this data to validate and process eligible refund requests through the Protect Group platform.

The article below describes steps involved in setting up Protect Group's "Refund Protect" extra and API connection.

🔐 Required Role Permissions: See Connections, Modify Connections, See Products, Modify Products, See Extras, Modify Extras, See Pricing, Modify Pricing

Setting up a Protect Group account

You must have a commercial agreement with Protect Group before using this connection.

If you do not already have an account, visit https://www.protect.group/en-us/contact or contact:

Dylan Silver, Head of Sales: [email protected]
Stephen Joyce, Global Strategy Lead, Travel & Tours: [email protected]

Only proceed with the remaining setup steps after you have been instructed to do so by the Protect Group team.

Review your privacy policy and terms

If applicable, you must cover data sharing with Protect Group in your privacy and/or booking terms.

Connecting Protect Group gives them API access to ALL booking data within your Ventrata account (i.e. not just for bookings with their extra applied), including also customer identifiable information such as names, email addresses, phone numbers, booking details, and any additional customer information collected during the booking process.

It is your responsibility to ensure this data sharing is appropriately disclosed in your Privacy Policy, Terms & Conditions, and any other customer consent or compliance processes required in your jurisdiction. Ventrata does not provide legal advice and accepts no responsibility for ensuring your business complies with applicable privacy or data protection regulations.

Create the API Connection

Create a connection for Protect Group to have API access to read your Ventrata bookings data.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and create new Protect Group connection.
(Optional) If needed, you can set connection name of your choice as well as allow/disallow products, destinations or items, if you wish to limit data for which of them Protect Group can access.
Share the OCTO API key shown on the connection you created with your Protect Group contact to complete the setup on their side.

Create the Product Extra

Refund Protect must be configured as a Product Extra on each product where you want to offer it.

For general guidance on Extras, see: How to Create and Manage Extras.

Unless instructed otherwise by Protect Group, configure the Extra as follows:

Name

MAKE MY BOOKING REFUNDABLE

Description

Upgrade to a refundable booking and protect your purchase against a variety of emergencies. Full refund and no cancellation fees.  

Covered reasons include: 
• Illness or Injury 
• Pregnancy Complications 
• Pre-existing Medical Conditions 
• Jury Service 
• Death of Immediate Family 
• Armed Forces and Emergency Services Recall 
• Scheduled Airline Failure 
• Home Emergency 
• Public Transport Failure  

Terms & Conditions: <a href="https://www.refundable.me/">https://www.refundable.me/</a>

Code

REFUND-PROTECT

While not required, using this code makes it easier for Protect Group to identify Refund Protect extras when accessing booking data via the API.

Available On

Booking

Pricing Type

Percentage

Tax Rate

Configure the applicable tax rate for your business.

Sources
Ensure the Extra is disabled for the Direct API source, as Direct API integrations do not currently support Refund Protect.

Configure any remaining settings as instructed by your Protect Group implementation contact.

You can test how this extra appears on your checkout and other selected booking sources.

Repeat this step for every product where you would like Refund Protect to be available during checkout.

Configure Extra Pricing

Configure the Product Extra pricing according to your commercial agreement with Protect Group.

For example, if Refund Protect should be offered at 5% of the booking value, configure the Extra with Percentage pricing and set the value to 5%.

Repeat this step for every product where you would like Refund Protect to be available during checkout.

Frequently Asked Questions

Can I limit Protect Group to only access bookings with Refund Protect applied?

No. This is not possible at this time.

The Protect Group API connection gives them access to all booking data available through the connection, not only bookings where Refund Protect has been applied. If you have allowlisted specific destinations, products, or units in the connection settings, Protect Group will only have access to booking data within that allowed scope.

Because this connection involves sharing booking and customer data with Protect Group, you should ensure this is clearly covered in your privacy policy, terms and conditions, and any other relevant customer consent or privacy processes.

Can I use this connection with other Protect Group products, such as Delay Protect, CFAR, or Protect Plus?

No. The current Ventrata connection only supports Protect Group’s Refund Protect product.

Other Protect Group products, including Delay Protect, CFAR, and Protect Plus, are not supported by this integration at this time. Contact Protect Group if you would like to discuss support for additional products.

Will Protect Group automatically cancel the booking or create a refund transaction in Ventrata?

No. Protect Group handles eligible refunds directly with the customer outside of Ventrata.

The integration does not automatically cancel the booking in Ventrata or create a refund transaction. Any required booking cancellation, refund record, or operational update in Ventrata must be managed manually by your team.