Hotelbeds is a leading global B2B travel marketplace, part of HBX Group, distributing hotels, transfers and experiences to around 60,000 travel distributors in 170+ countries. For operators, it brings trade demand only: tour operators, travel advisors, airlines and loyalty programs package listed products into their own sales, bringing group and long-lead bookings rather than consumer traffic.

Connecting Hotelbeds to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically. Hotelbeds runs on Bridgify (part of HBX Group), and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Hotelbeds, visit hotelbeds.com.

📒 NOTE

This connection is coming soon. It will connect Hotelbeds directly to Ventrata's OCTO API through Bridgify (part of HBX Group). Until it's live, you can connect Hotelbeds through Travel Curious (formerly Redeam). See Hotelbeds (via Travel Curious): Reseller Connection.

Primary website	hotelbeds.com
Tags	B2B Marketplace · Travel Agent
Destination markets	🌎 Global
Source markets	🌎 Global
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Bridgify (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Hotelbeds without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Hotelbeds checks your live availability in Ventrata.
Pricing Sync – Hotelbeds gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Hotelbeds are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Hotelbeds Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Hotelbeds for them to sell your products. To inquire about partnering with them, contact them via hotelbeds.com.
You must have Hotelbeds created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Hotelbeds (powered by Bridgify) from the list of partners.
Select Hotelbeds Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Hotelbeds connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Hotelbeds

Securely share the OCTO API key shown on the connection you've created with your Hotelbeds contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Hotelbeds team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Hotelbeds can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Hotelbeds Connection

Allow or disallow products: limit which destinations, products and options Hotelbeds can access. See how to allow or disallow products.
Rename the connection to tell several Hotelbeds connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Hotelbeds connection works: which Ventrata OCTO API calls Hotelbeds makes (through Bridgify (part of HBX Group)'s certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Hotelbeds pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Hotelbeds, so anything you change in Ventrata reaches Hotelbeds the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Hotelbeds maps them on its side, through your account manager or Hotelbeds's portal. This works as follows: Get Products (`GET /products`) – when Hotelbeds sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Hotelbeds re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Hotelbeds's side – Hotelbeds links each Ventrata option and unit to its own listing and ticket types. Your Hotelbeds account manager does this for you, or you do it in Hotelbeds's own portal if Hotelbeds offers one. You only share the connection's API key. What this means for you: Hotelbeds can only sell what it has mapped. When you add a product, option or unit in Ventrata, Hotelbeds may see it on its next refresh, but it won't sell it until it's mapped. So tell your Hotelbeds account manager whenever you add one.
Content Sync	❌	Hotelbeds doesn't read your product content from Ventrata. Hotelbeds uses the descriptions, images and other content set up on its own side, so update your content with Hotelbeds directly.
Availability Sync	✅	Hotelbeds checks your live availability in Ventrata. Ventrata doesn't push availability changes to Hotelbeds. This works as follows: Availability Check (`POST /availability`) – Hotelbeds sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Hotelbeds needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Hotelbeds can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Hotelbeds shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Hotelbeds asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Hotelbeds asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Hotelbeds, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Hotelbeds also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Hotelbeds to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Hotelbeds's portal. Otherwise it may be off, and Hotelbeds won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Hotelbeds. Prices on Hotelbeds don't include promotions you create in Ventrata. Set up any promotions with Hotelbeds directly.
Bookings Sync	✅	Bookings and cancellations made on Hotelbeds are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Hotelbeds, Hotelbeds sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Hotelbeds confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Hotelbeds gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Hotelbeds never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Hotelbeds, Hotelbeds cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Hotelbeds has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Hotelbeds change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Hotelbeds to Ventrata. If you cancel, change or rebook a booking from Hotelbeds in Ventrata, for example in the Dashboard, Hotelbeds isn't notified. Contact Hotelbeds so the booking is cancelled or changed on their side too, or ask the customer to cancel through Hotelbeds.
Pickups/Dropoff Sync	❌	Hotelbeds doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Hotelbeds how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Hotelbeds doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Hotelbeds how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Hotelbeds. Customers can only book your main products and options on Hotelbeds. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Hotelbeds. Ventrata doesn't notify Hotelbeds when a ticket is scanned or redeemed. Hotelbeds only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Hotelbeds pass holders can't be scanned at your entrance without a booking. Customers from Hotelbeds need a booking made through Hotelbeds before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Hotelbeds. Gift cards bought in Ventrata can't be used on Hotelbeds, and Hotelbeds can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Hotelbeds connection

Delays: availability and prices reach Hotelbeds only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Hotelbeds can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Hotelbeds can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Hotelbeds issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Hotelbeds can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Hotelbeds.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Hotelbeds Spain, S.L.U.

Camí de Son Fangos 100, Complejo Mirall Balear, Torre A, 5ª planta, 6A-7A

07007 Palma de Mallorca, Spain

hotelbeds.com

Ventrata Partner ID: 019f658f-9202-7f65-be27-397abdd31161

Bridgify Travel Ltd.

bridgify.io

Ventrata Partner ID: 019f6583-a4fa-7a28-8f2e-ffe406a089bd

Hotelbeds (via Bridgify): Reseller Connection