Rezlive.com is the B2B reservation platform of Travel Designer Group, giving travel agents more than 500,000 hotels and apartments alongside roughly 45,000 sightseeing products across 500 cities, plus transfers, rail, cruise and car rental. For operators, it brings trade demand only: travel agents mainly in the Middle East, South Asia and Africa packaging sightseeing with hotels at wholesale rates, long-lead and often for groups.

Connecting Rezlive.com to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Rezlive.com, visit rezlive.com.

Primary website	rezlive.com
Tags	B2B Marketplace · Hotel & Concierge Channel
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Trade-only agents packaging sightseeing with hotels
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	Rezlive.com (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Rezlive.com without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Rezlive.com checks your live availability in Ventrata.
Pricing Sync – Rezlive.com gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Rezlive.com are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Rezlive.com Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Rezlive.com for them to sell your products. To inquire about partnering with them, contact them via rezlive.com.
You must have Rezlive.com created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Rezlive.com from the list of partners.
Select Rezlive.com Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Rezlive.com connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Rezlive.com

Securely share the OCTO API key shown on the connection you've created to your Rezlive.com contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Rezlive.com team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Rezlive.com can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Rezlive.com Connection

Allow or disallow products: limit which destinations, products and options Rezlive.com can access. See how to allow or disallow products.
Rename the connection to tell several Rezlive.com connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Rezlive.com connection works: which Ventrata OCTO API calls Rezlive.com makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Rezlive.com pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Rezlive.com, so anything you change in Ventrata reaches Rezlive.com the next time it checks.

Timings are typical for Rezlive.com and rounded, and they can change if Rezlive.com changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Rezlive.com maps them on its side, through your account manager or Rezlive.com's portal. This works as follows: Get Products (`GET /products`) – when Rezlive.com sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Rezlive.com re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Rezlive.com's side – Rezlive.com links each Ventrata option and unit to its own listing and ticket types. Your Rezlive.com account manager does this for you, or you do it in Rezlive.com's own portal if Rezlive.com offers one. You only share the connection's API key. What this means for you: Rezlive.com can only sell what it has mapped. When you add a product, option or unit in Ventrata, Rezlive.com may see it on its next refresh, but it won't sell it until it's mapped. So tell your Rezlive.com account manager whenever you add one.
Content Sync	✅ / ❌	Rezlive.com can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when Rezlive.com adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach Rezlive.com on its next product refresh. Typically with Rezlive.com: Rezlive.com requests `octo/content`.
Availability Sync	✅	Rezlive.com checks your live availability in Ventrata. Ventrata doesn't push availability changes to Rezlive.com. This works as follows: Availability Check (`POST /availability`) – Rezlive.com sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Rezlive.com needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Rezlive.com can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Rezlive.com: Availability Check: Rezlive.com checks each product about every 14 hours, usually starting about 3 months ahead and covering a single day per request and looks up to about 9 months ahead. What this means for you: when you close a date, change capacity or sell out in Ventrata, Rezlive.com shows it after its next check. For dates it checks regularly, that's within about 14 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Rezlive.com asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Rezlive.com asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Rezlive.com, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Rezlive.com also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Rezlive.com: Rezlive.com requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Rezlive.com sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Rezlive.com to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Rezlive.com's portal. Otherwise it may be off, and Rezlive.com won't receive your Ventrata prices. 📗 TIP – If prices on Rezlive.com look wrong, check the Rezlive.com reseller's pricing in Ventrata first: that's what Rezlive.com reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Rezlive.com. Prices on Rezlive.com don't include promotions you create in Ventrata. Set up any promotions with Rezlive.com directly.
Bookings Sync	✅	Bookings and cancellations made on Rezlive.com are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Rezlive.com, Rezlive.com sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Rezlive.com confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Rezlive.com gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Rezlive.com never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Rezlive.com, Rezlive.com cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Rezlive.com has to contact you. Change: Rezlive.com doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Rezlive.com: Rezlive.com holds places for about 20 minutes while the customer pays (`expirationMinutes`). A typical Rezlive.com booking is for about 3 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Rezlive.com to Ventrata. If you cancel, change or rebook a booking from Rezlive.com in Ventrata, for example in the Dashboard, Rezlive.com isn't notified. Contact Rezlive.com so the booking is cancelled or changed on their side too, or ask the customer to cancel through Rezlive.com.
Pickups/Dropoff Sync	❌	Rezlive.com doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Rezlive.com how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Rezlive.com doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Rezlive.com how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Rezlive.com. Customers can only book your main products and options on Rezlive.com. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Rezlive.com. Ventrata doesn't notify Rezlive.com when a ticket is scanned or redeemed. Rezlive.com only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Rezlive.com pass holders can't be scanned at your entrance without a booking. Customers from Rezlive.com need a booking made through Rezlive.com before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Rezlive.com. Gift cards bought in Ventrata can't be used on Rezlive.com, and Rezlive.com can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Rezlive.com connection

Delays: availability and prices reach Rezlive.com only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Rezlive.com can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Rezlive.com can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Rezlive.com issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Rezlive.com can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Rezlive.com.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Travel Designer India Private Limited

B-1402, Mondeal Heights, Nr. Wide Angle Cinema, S.G. Highway, Ahmedabad, Gujarat 380015

India

rezlive.com

Ventrata Partner ID: c04e2dd2-6ac8-4cf0-954b-2a0fb021cd13

Rezlive.com: Reseller Connection