Doblemente is a Spanish tourism software company based in Alcoi, Alicante, whose Dispongo platform handles reservations, operations, reporting, invoicing, XML distribution and B2B and B2C websites for travel businesses. Its users are ski resorts, receptive agencies, online travel agencies, wholesalers and tour operators, and transfer and activity operators, with more than twenty years of trading and over 11 million passengers booked through the platform. For operators, it brings trade demand from those Spanish distributors, agencies and wholesalers packaging activities into their own sales, concentrated in Spain.

Connecting Doblemente to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Doblemente, visit doblemente.com.

Primary website	doblemente.com
Tags	B2B Marketplace
Destination markets	🇪🇸 Spain
Source markets	🇪🇸 Spain
Specialties	Spanish distributors and wholesalers packaging activities
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Doblemente (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Doblemente without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Doblemente checks your live availability in Ventrata.
Pricing Sync – Doblemente gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Doblemente are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Doblemente Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Doblemente for them to sell your products. To inquire about partnering with them, contact them via doblemente.com.
You must have Doblemente created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Doblemente from the list of partners.
Select Doblemente Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Doblemente connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Doblemente

Securely share the OCTO API key shown on the connection you've created with your Doblemente contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Doblemente team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Doblemente can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Doblemente Connection

Allow or disallow products: limit which destinations, products and options Doblemente can access. See how to allow or disallow products.
Rename the connection to tell several Doblemente connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Doblemente connection works: which Ventrata OCTO API calls Doblemente makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Doblemente pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Doblemente, so anything you change in Ventrata reaches Doblemente the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Doblemente maps them on its side, through your account manager or Doblemente's portal. This works as follows: Get Products (`GET /products`) – when Doblemente sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Doblemente re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Doblemente's side – Doblemente links each Ventrata option and unit to its own listing and ticket types. Your Doblemente account manager does this for you, or you do it in Doblemente's own portal if Doblemente offers one. You only share the connection's API key. What this means for you: Doblemente can only sell what it has mapped. When you add a product, option or unit in Ventrata, Doblemente may see it on its next refresh, but it won't sell it until it's mapped. So tell your Doblemente account manager whenever you add one.
Content Sync	❌	Doblemente doesn't read your product content from Ventrata. Doblemente uses the descriptions, images and other content set up on its own side, so update your content with Doblemente directly.
Availability Sync	✅	Doblemente checks your live availability in Ventrata. Ventrata doesn't push availability changes to Doblemente. This works as follows: Availability Check (`POST /availability`) – Doblemente sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Doblemente needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Doblemente can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Doblemente shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Doblemente asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Doblemente asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Doblemente, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Doblemente also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Doblemente to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Doblemente's portal. Otherwise it may be off, and Doblemente won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Doblemente. Prices on Doblemente don't include promotions you create in Ventrata. Set up any promotions with Doblemente directly.
Bookings Sync	✅	Bookings and cancellations made on Doblemente are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Doblemente, Doblemente sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Doblemente confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Doblemente gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Doblemente never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Doblemente, Doblemente cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Doblemente has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Doblemente change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Doblemente to Ventrata. If you cancel, change or rebook a booking from Doblemente in Ventrata, for example in the Dashboard, Doblemente isn't notified. Contact Doblemente so the booking is cancelled or changed on their side too, or ask the customer to cancel through Doblemente.
Pickups/Dropoff Sync	❌	Doblemente doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Doblemente how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Doblemente doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Doblemente how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Doblemente. Customers can only book your main products and options on Doblemente. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Doblemente. Ventrata doesn't notify Doblemente when a ticket is scanned or redeemed. Doblemente only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Doblemente pass holders can't be scanned at your entrance without a booking. Customers from Doblemente need a booking made through Doblemente before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Doblemente. Gift cards bought in Ventrata can't be used on Doblemente, and Doblemente can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Doblemente connection

Delays: availability and prices reach Doblemente only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Doblemente can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Doblemente can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Doblemente issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Doblemente can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Doblemente.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Destino Better Destinations, S.L.

Av. La Alameda Camilo Sesto, 74 interior, Local 8, 03803 Alcoy (Alicante)

Spain

doblemente.com

Ventrata Partner ID: 12d48263-294c-44f3-9019-5d71e6ed3e48

Doblemente: Reseller Connection