Yonder is a New Zealand-built customer engagement platform for tour and activity operators, now owned by US marketing technology firm TOMIS. Its products cover AI voice agents that answer inbound calls in more than 20 languages, website chatbots, review and NPS collection, and quiz-style tour recommendation tools. It is used mostly in watersports, rafting, ziplines, scenic flights and sightseeing across New Zealand, Australia and North America.

Connecting Yonder to Ventrata gives its agents your live availability and sends bookings, changes and cancellations to its review and messaging tools.

To learn more about Yonder, visit yonderhq.com.

Primary website	yonderhq.com
Tags	Communications
Developed by	TOMIS (using Ventrata's OCTO API)

This app connection links your Ventrata account with Yonder so its voice agent and chatbot can quote live availability and its review tools can follow up after travel. Features of this connection include:

Reads your products and availability – so its voice agent and chatbot can quote live availability.
Reads your bookings – including updates and cancellations, to trigger review requests after travel.

Creating the Yonder Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have an agreement with Yonder to use their services.
Yonder must be created as a Reseller in Ventrata before you create the connection.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Yonder from the list of partners.
Select Yonder from the list of your resellers. The connection inherits the reseller's configuration, such as allowed destinations and products.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Yonder connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level to limit what Yonder can access.

Sharing Access with Yonder

Securely share the OCTO API key shown on the connection you've created with your Yonder contact so they can complete the setup on their side.

Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.

Managing the Yonder Connection

Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Yonder can access. See how to allow or disallow products.
Rename the connection to tell several Yonder connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Yonder connection works: what Yonder does with your Ventrata data, and which Ventrata OCTO API calls it makes.

Reads products and availability	✅	Gets products and availability for products enabled on the connection. Yonder reads products and availability for the products enabled on the connection. This works as follows: Get Products (`GET /products`) – Yonder reads every product enabled on the connection, with its options and units. Typically with Yonder: it does this around the clock. What this means for you: Its agents can quote live availability.
Reads bookings	✅	Gets bookings, updates and cancellations. Yonder retrieves bookings, updates and cancellations for those products. This works as follows: Get Bookings (`GET /bookings`) – Yonder lists bookings for the products enabled on the connection. Typically with Yonder: it does this from time to time. What this means for you: Review requests can follow the trip.
Creates and changes bookings	❌	Yonder doesn't create or change bookings in Ventrata. Yonder doesn't make bookings through this connection. Bookings come from your other sales channels.

✅ supported · ❌ not supported

FAQs

Yonder cannot see some of my products.

Check which destinations, products and options are allowed on the connection and its reseller, and confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact Ventrata Technical Support.

📚 More about Ventrata connections

Partner Information

Yonder Limited

yonderhq.com

Ventrata Partner ID: 881c8942-a78f-4df9-b669-8dce90e4c6bd