Rotterdam Leisure Group is a Dutch leisure and hospitality operator running 14 locations in four cities, including Splashtours, River Cruise Rotterdam, Pizza Cruise and the Pannenkoekenboot pancake boats in Rotterdam, Amsterdam and Nijmegen, welcoming around 600,000 guests a year. For operators, it brings Dutch families and groups on days out, plus visitors to Rotterdam and Amsterdam, buying cruises and leisure activities for the same outing.

Connecting Rotterdam Leisure Group to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically. Rotterdam Leisure Group runs on Prioticket, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Rotterdam Leisure Group, visit rotterdamleisuregroup.nl.

Primary website	rotterdamleisuregroup.nl
Tags	Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Leisure boat cruises for families and groups in Dutch cities
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$10k+
Developed by	Prioticket (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Rotterdam Leisure Group without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Rotterdam Leisure Group checks your live availability in Ventrata.
Pricing Sync – Rotterdam Leisure Group gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Rotterdam Leisure Group are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Rotterdam Leisure Group Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Rotterdam Leisure Group for them to sell your products. To inquire about partnering with them, contact them via rotterdamleisuregroup.nl.
You must have Rotterdam Leisure Group created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Rotterdam Leisure Group (powered by Prioticket) from the list of partners.
Select Rotterdam Leisure Group Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Rotterdam Leisure Group connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Rotterdam Leisure Group

Securely share the OCTO API key shown on the connection you've created with your Rotterdam Leisure Group contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Rotterdam Leisure Group team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Rotterdam Leisure Group can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Rotterdam Leisure Group Connection

Allow or disallow products: limit which destinations, products and options Rotterdam Leisure Group can access. See how to allow or disallow products.
Rename the connection to tell several Rotterdam Leisure Group connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Rotterdam Leisure Group connection works: which Ventrata OCTO API calls Rotterdam Leisure Group makes (through Prioticket's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Rotterdam Leisure Group pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Rotterdam Leisure Group, so anything you change in Ventrata reaches Rotterdam Leisure Group the next time it checks.

Timings are typical for Rotterdam Leisure Group and rounded, and they can change if Rotterdam Leisure Group changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Rotterdam Leisure Group maps them on its side, through your account manager or Rotterdam Leisure Group's portal. This works as follows: Get Products (`GET /products`) – when Rotterdam Leisure Group sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Rotterdam Leisure Group re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Rotterdam Leisure Group's side – Rotterdam Leisure Group links each Ventrata option and unit to its own listing and ticket types. Your Rotterdam Leisure Group account manager does this for you, or you do it in Rotterdam Leisure Group's own portal if Rotterdam Leisure Group offers one. You only share the connection's API key. What this means for you: Rotterdam Leisure Group can only sell what it has mapped. When you add a product, option or unit in Ventrata, Rotterdam Leisure Group may see it on its next refresh, but it won't sell it until it's mapped. So tell your Rotterdam Leisure Group account manager whenever you add one.
Content Sync	❌	Rotterdam Leisure Group doesn't read your product content from Ventrata. Rotterdam Leisure Group uses the descriptions, images and other content set up on its own side, so update your content with Rotterdam Leisure Group directly.
Availability Sync	✅	Rotterdam Leisure Group checks your live availability in Ventrata. Ventrata doesn't push availability changes to Rotterdam Leisure Group. This works as follows: Availability Check (`POST /availability`) – Rotterdam Leisure Group sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Rotterdam Leisure Group needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Rotterdam Leisure Group can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Rotterdam Leisure Group: Availability Check: Rotterdam Leisure Group checks your products throughout the day, usually starting 46 days ahead and covering a single day per request, looks up to about 3 months ahead and re-checks the same product and dates about every 17 hours. What this means for you: when you close a date, change capacity or sell out in Ventrata, Rotterdam Leisure Group shows it after its next check. For dates it checks regularly, that's within about 17 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when Rotterdam Leisure Group asks for them, and Rotterdam Leisure Group doesn't always do so. This works as follows: `octo/pricing` capability – Rotterdam Leisure Group asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Rotterdam Leisure Group, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Rotterdam Leisure Group also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Rotterdam Leisure Group: Rotterdam Leisure Group doesn't usually request `octo/pricing`, so it most likely uses prices stored on its side, which you'd keep up to date with Rotterdam Leisure Group by hand. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Rotterdam Leisure Group to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Rotterdam Leisure Group's portal. Otherwise it may be off, and Rotterdam Leisure Group won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Rotterdam Leisure Group. Prices on Rotterdam Leisure Group don't include promotions you create in Ventrata. Set up any promotions with Rotterdam Leisure Group directly.
Bookings Sync	✅	Bookings and cancellations made on Rotterdam Leisure Group are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Rotterdam Leisure Group, Rotterdam Leisure Group sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Rotterdam Leisure Group confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Rotterdam Leisure Group gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Rotterdam Leisure Group never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Rotterdam Leisure Group, Rotterdam Leisure Group cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Rotterdam Leisure Group has to contact you. Change: Rotterdam Leisure Group doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Rotterdam Leisure Group: Rotterdam Leisure Group holds places for about 60 minutes while the customer pays (`expirationMinutes`). A typical Rotterdam Leisure Group booking is for about 4 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Rotterdam Leisure Group to Ventrata. If you cancel, change or rebook a booking from Rotterdam Leisure Group in Ventrata, for example in the Dashboard, Rotterdam Leisure Group isn't notified. Contact Rotterdam Leisure Group so the booking is cancelled or changed on their side too, or ask the customer to cancel through Rotterdam Leisure Group.
Pickups/Dropoff Sync	❌	Rotterdam Leisure Group doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Rotterdam Leisure Group how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Rotterdam Leisure Group doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Rotterdam Leisure Group how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Rotterdam Leisure Group. Customers can only book your main products and options on Rotterdam Leisure Group. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Rotterdam Leisure Group. Ventrata doesn't notify Rotterdam Leisure Group when a ticket is scanned or redeemed. Rotterdam Leisure Group only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Rotterdam Leisure Group pass holders can't be scanned at your entrance without a booking. Customers from Rotterdam Leisure Group need a booking made through Rotterdam Leisure Group before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Rotterdam Leisure Group. Gift cards bought in Ventrata can't be used on Rotterdam Leisure Group, and Rotterdam Leisure Group can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Rotterdam Leisure Group connection

Delays: availability and prices reach Rotterdam Leisure Group only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Rotterdam Leisure Group can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Rotterdam Leisure Group can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Rotterdam Leisure Group issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Rotterdam Leisure Group can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Rotterdam Leisure Group.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

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Partner Information

Rotterdam Leisure Group

rotterdamleisuregroup.nl

Ventrata Partner ID: 01a18575-9ba5-7318-9f9b-a97f555516ac

Prioticket B.V.

Prins Hendrikkade 21

1012 TL Amsterdam, Netherlands

prioticket.com

Ventrata Partner ID: 8347e498-1afe-48e1-9d99-8b2d1e0069fb

Rotterdam Leisure Group: Reseller Connection