Bókun is booking and channel management software for tour and activity providers, owned by Tripadvisor alongside Viator, covering availability, pricing, website booking, point of sale, resource management and reseller connections. Its operators reach a marketplace of more than 2,600 OTAs and resellers, with Viator as the anchor demand source, and span tours, attractions, rentals, ground transport and destination organizations in markets including the UK, the US, Iceland, Italy and Greece. Connect to resell products from operators running on Bókun, with their live availability and tickets inside your Ventrata account.

Connecting Bókun to Ventrata lets Bókun check your live availability and prices and create bookings in Ventrata instantly, so you don't have to manage them by hand.

To learn more about partnering with Bókun, visit bokun.io.

📒 NOTE

Looking to resell products from operators that use Bókun instead? See Bókun: Operator Backend.

Primary website	bokun.io
Tags	Reseller System
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Reseller network of 2,600+ OTAs, anchored by Viator
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Bókun (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Bókun without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Bókun checks your live availability in Ventrata.
Pricing Sync – Bókun gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Bókun are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Bókun Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Bókun for them to sell your products. To inquire about partnering with them, contact them via bokun.io.
You must have Bókun created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Bókun from the list of partners.
Select Bókun Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Bókun connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Bókun

Securely share the OCTO API key shown on the connection you've created with your Bókun contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Bókun team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Bókun can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Bókun Connection

Allow or disallow products: limit which destinations, products and options Bókun can access. See how to allow or disallow products.
Rename the connection to tell several Bókun connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Bókun connection works: which Ventrata OCTO API calls Bókun makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Bókun pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Bókun, so anything you change in Ventrata reaches Bókun the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Bókun maps them on its side, through your account manager or Bókun's portal. This works as follows: Get Products (`GET /products`) – when Bókun sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Bókun re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Bókun's side – Bókun links each Ventrata option and unit to its own listing and ticket types. Your Bókun account manager does this for you, or you do it in Bókun's own portal if Bókun offers one. You only share the connection's API key. What this means for you: Bókun can only sell what it has mapped. When you add a product, option or unit in Ventrata, Bókun may see it on its next refresh, but it won't sell it until it's mapped. So tell your Bókun account manager whenever you add one.
Content Sync	❌	Bókun doesn't read your product content from Ventrata. Bókun uses the descriptions, images and other content set up on its own side, so update your content with Bókun directly.
Availability Sync	✅	Bókun checks your live availability in Ventrata. Ventrata doesn't push availability changes to Bókun. This works as follows: Availability Check (`POST /availability`) – Bókun sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Bókun needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Bókun can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Bókun shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Bókun asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Bókun asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Bókun, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Bókun also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Bókun to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Bókun's portal. Otherwise it may be off, and Bókun won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Bókun. Prices on Bókun don't include promotions you create in Ventrata. Set up any promotions with Bókun directly.
Bookings Sync	✅	Bookings and cancellations made on Bókun are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Bókun, Bókun sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Bókun confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Bókun gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Bókun never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Bókun, Bókun cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Bókun has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Bókun change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Bókun to Ventrata. If you cancel, change or rebook a booking from Bókun in Ventrata, for example in the Dashboard, Bókun isn't notified. Contact Bókun so the booking is cancelled or changed on their side too, or ask the customer to cancel through Bókun.
Pickups/Dropoff Sync	❌	Bókun doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Bókun how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Bókun doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Bókun how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Bókun. Customers can only book your main products and options on Bókun. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Bókun. Ventrata doesn't notify Bókun when a ticket is scanned or redeemed. Bókun only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Bókun pass holders can't be scanned at your entrance without a booking. Customers from Bókun need a booking made through Bókun before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Bókun. Gift cards bought in Ventrata can't be used on Bókun, and Bókun can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Bókun connection

Delays: availability and prices reach Bókun only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Bókun can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Bókun can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Bókun issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Bókun can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Bókun.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Tripadvisor LLC

400 1st Avenue, Needham, MA 02494

United States

bokun.io

Ventrata Partner ID: e80f0321-4026-4dd9-9ab2-211cb610980b

Bókun: Reseller Connection