AttractionTickets.com is a theme park ticket specialist for Orlando and other major parks, with two decades of direct contracts with Disney and Universal and localized storefronts for the UK, Ireland, Germany, the Netherlands, Australia and the US. For operators, it brings long-lead family holidaymakers, led by the UK, Ireland and Germany, who buy attraction tickets months ahead of travel alongside Orlando hotels, Disneyland Paris and city attractions in London, Paris, Rome, New York, Dubai and Las Vegas, over a million tickets a year.

Connecting AttractionTickets.com to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with AttractionTickets.com, visit attractiontickets.com.

Primary website	attractiontickets.com
Tags	OTA · Tours & Activities OTA · Theme Park Tickets
Destination markets	🌎 Global
Source markets	🇩🇪 Germany · 🇮🇪 Ireland · 🇬🇧 UK
Specialties	Orlando theme park tickets booked months ahead
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Ventrata Booked Suppliers (last 12 months)	5+
Developed by	AttractionTickets.com (using Ventrata's OCTO API)

This reseller connection lets you sell your products through AttractionTickets.com without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – AttractionTickets.com checks your live availability in Ventrata.
Pricing Sync – AttractionTickets.com gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from AttractionTickets.com are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the AttractionTickets.com Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with AttractionTickets.com for them to sell your products. To inquire about partnering with them, contact them via attractiontickets.com.
You must have AttractionTickets.com created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select AttractionTickets.com from the list of partners.
Select AttractionTickets.com Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple AttractionTickets.com connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to AttractionTickets.com

Securely share the OCTO API key shown on the connection you've created to your AttractionTickets.com contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the AttractionTickets.com team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

AttractionTickets.com can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the AttractionTickets.com Connection

Allow or disallow products: limit which destinations, products and options AttractionTickets.com can access. See how to allow or disallow products.
Rename the connection to tell several AttractionTickets.com connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the AttractionTickets.com connection works: which Ventrata OCTO API calls AttractionTickets.com makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: AttractionTickets.com pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to AttractionTickets.com, so anything you change in Ventrata reaches AttractionTickets.com the next time it checks.

Timings are typical for AttractionTickets.com and rounded, and they can change if AttractionTickets.com changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. AttractionTickets.com maps them on its side, through your account manager or AttractionTickets.com's portal. This works as follows: Get Products (`GET /products`) – when AttractionTickets.com sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – AttractionTickets.com re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on AttractionTickets.com's side – AttractionTickets.com links each Ventrata option and unit to its own listing and ticket types. Your AttractionTickets.com account manager does this for you, or you do it in AttractionTickets.com's own portal if AttractionTickets.com offers one. You only share the connection's API key. Typically with AttractionTickets.com: AttractionTickets.com reads your full product list about once a day. What this means for you: AttractionTickets.com can only sell what it has mapped. When you add a product, option or unit in Ventrata, AttractionTickets.com may see it on its next refresh, but it won't sell it until it's mapped. So tell your AttractionTickets.com account manager whenever you add one.
Content Sync	❌	AttractionTickets.com doesn't read your product content from Ventrata. AttractionTickets.com uses the descriptions, images and other content set up on its own side, so update your content with AttractionTickets.com directly.
Availability Sync	✅	AttractionTickets.com checks your live availability in Ventrata. Ventrata doesn't push availability changes to AttractionTickets.com. This works as follows: Availability Check (`POST /availability`) – AttractionTickets.com sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which AttractionTickets.com needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so AttractionTickets.com can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with AttractionTickets.com: Availability Check: AttractionTickets.com checks your products throughout the day and re-checks the same product and dates about every 30 minutes. Checks are busiest between 10:00 and 16:00 UTC, which suggests most checks are live, as customers browse AttractionTickets.com. What this means for you: when you close a date, change capacity or sell out in Ventrata, AttractionTickets.com shows it after its next check. For dates it checks regularly, that's within about 30 minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once AttractionTickets.com asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – AttractionTickets.com asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice AttractionTickets.com, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when AttractionTickets.com also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with AttractionTickets.com: AttractionTickets.com requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. AttractionTickets.com doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on AttractionTickets.com. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask AttractionTickets.com to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in AttractionTickets.com's portal. Otherwise it may be off, and AttractionTickets.com won't receive your Ventrata prices. 📗 TIP – If prices on AttractionTickets.com look wrong, check the AttractionTickets.com reseller's pricing in Ventrata first: that's what AttractionTickets.com reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on AttractionTickets.com. Prices on AttractionTickets.com don't include promotions you create in Ventrata. Set up any promotions with AttractionTickets.com directly.
Bookings Sync	✅	Bookings and cancellations made on AttractionTickets.com are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on AttractionTickets.com, AttractionTickets.com sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, AttractionTickets.com confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. AttractionTickets.com gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, AttractionTickets.com never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on AttractionTickets.com, AttractionTickets.com cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and AttractionTickets.com has to contact you. Change: AttractionTickets.com doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with AttractionTickets.com: AttractionTickets.com doesn't set a hold time, so the default hold time applies. A typical AttractionTickets.com booking is for about 3 people. AttractionTickets.com also checks the bookings it has made, with List Bookings (`GET /bookings`) about every 16 hours, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from AttractionTickets.com to Ventrata. If you cancel, change or rebook a booking from AttractionTickets.com in Ventrata, for example in the Dashboard, AttractionTickets.com isn't notified. Contact AttractionTickets.com so the booking is cancelled or changed on their side too, or ask the customer to cancel through AttractionTickets.com.
Pickups/Dropoff Sync	❌	AttractionTickets.com doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with AttractionTickets.com how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	AttractionTickets.com doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with AttractionTickets.com how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through AttractionTickets.com. Customers can only book your main products and options on AttractionTickets.com. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to AttractionTickets.com. Ventrata doesn't notify AttractionTickets.com when a ticket is scanned or redeemed. AttractionTickets.com only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	AttractionTickets.com pass holders can't be scanned at your entrance without a booking. Customers from AttractionTickets.com need a booking made through AttractionTickets.com before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through AttractionTickets.com. Gift cards bought in Ventrata can't be used on AttractionTickets.com, and AttractionTickets.com can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the AttractionTickets.com connection

Delays: availability and prices reach AttractionTickets.com only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: AttractionTickets.com can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What AttractionTickets.com can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: AttractionTickets.com issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: AttractionTickets.com can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on AttractionTickets.com.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Attraction Tickets LTD

2nd Floor Nucleus House, 2 Lower Mortlake Road

Richmond TW9 2JA, United Kingdom

attractiontickets.com

Ventrata Partner ID: 726d6eb7-0273-47fb-b63c-75e4c80a32b6

AttractionTickets.com: Reseller Connection