De Paseo Experience is a Spanish tour operator running official-guide tours of Toledo and Madrid, including night tours built on the city's legends, plus excursions to Ávila, Segovia, El Escorial, Chinchón and Aranjuez, Puy du Fou España tickets and a zipline over the Tajo river, with bilingual guides. For operators, it brings Spanish and international visitors already touring Castile with a guide, adding attraction tickets and day trips around Madrid to their program, from individuals and families to school and corporate groups.

Connecting De Paseo Experience to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with De Paseo Experience, visit depaseo.eu.

Primary website	depaseo.eu
Tags	Operator Reselling Others
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Guided Toledo and Madrid groups adding tickets and day trips
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	De Paseo Experience (using Ventrata's OCTO API)

This reseller connection lets you sell your products through De Paseo Experience without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – De Paseo Experience checks your live availability in Ventrata.
Pricing Sync – De Paseo Experience gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from De Paseo Experience are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the De Paseo Experience Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with De Paseo Experience for them to sell your products. To inquire about partnering with them, contact them via depaseo.eu.
You must have De Paseo Experience created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select De Paseo Experience from the list of partners.
Select De Paseo Experience Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple De Paseo Experience connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to De Paseo Experience

Securely share the OCTO API key shown on the connection you've created with your De Paseo Experience contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the De Paseo Experience team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

De Paseo Experience can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the De Paseo Experience Connection

Allow or disallow products: limit which destinations, products and options De Paseo Experience can access. See how to allow or disallow products.
Rename the connection to tell several De Paseo Experience connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the De Paseo Experience connection works: which Ventrata OCTO API calls De Paseo Experience makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: De Paseo Experience pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to De Paseo Experience, so anything you change in Ventrata reaches De Paseo Experience the next time it checks.

Timings are typical for De Paseo Experience and rounded, and they can change if De Paseo Experience changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. De Paseo Experience maps them on its side, through your account manager or De Paseo Experience's portal. This works as follows: Get Products (`GET /products`) – when De Paseo Experience sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – De Paseo Experience re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on De Paseo Experience's side – De Paseo Experience links each Ventrata option and unit to its own listing and ticket types. Your De Paseo Experience account manager does this for you, or you do it in De Paseo Experience's own portal if De Paseo Experience offers one. You only share the connection's API key. Typically with De Paseo Experience: It re-reads each product about every 20 minutes. What this means for you: De Paseo Experience can only sell what it has mapped. When you add a product, option or unit in Ventrata, De Paseo Experience may see it on its next refresh, but it won't sell it until it's mapped. So tell your De Paseo Experience account manager whenever you add one.
Content Sync	✅ / ❌	De Paseo Experience can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when De Paseo Experience adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach De Paseo Experience on its next product refresh. Typically with De Paseo Experience: De Paseo Experience requests `octo/content`.
Availability Sync	✅	De Paseo Experience checks your live availability in Ventrata. Ventrata doesn't push availability changes to De Paseo Experience. This works as follows: Availability Check (`POST /availability`) – De Paseo Experience sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which De Paseo Experience needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so De Paseo Experience can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with De Paseo Experience: Availability Check: De Paseo Experience checks your products throughout the day, usually starting 27 days ahead and covering a single day per request, looks up to about 2 months ahead and re-checks the same product and dates about every 2 hours. Availability Calendar: De Paseo Experience checks your products throughout the day, usually starting today and covering about 3 months per request, looks up to about 3 months ahead and re-checks the same product and dates every few minutes. Checks are busiest between 08:00 and 14:00 UTC, which suggests most checks are live, as customers browse De Paseo Experience. What this means for you: when you close a date, change capacity or sell out in Ventrata, De Paseo Experience shows it after its next check. For dates it checks regularly, that's within a few minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when De Paseo Experience asks for them, and De Paseo Experience doesn't always do so. This works as follows: `octo/pricing` capability – De Paseo Experience asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice De Paseo Experience, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when De Paseo Experience also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with De Paseo Experience: De Paseo Experience requests `octo/pricing` on only part of its availability checks, so not every listing may use your Ventrata prices. De Paseo Experience sends the number of people per unit type, so group prices are calculated for the actual booking. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask De Paseo Experience to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in De Paseo Experience's portal. Otherwise it may be off, and De Paseo Experience won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on De Paseo Experience. Prices on De Paseo Experience don't include promotions you create in Ventrata. Set up any promotions with De Paseo Experience directly.
Bookings Sync	✅	Bookings and cancellations made on De Paseo Experience are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on De Paseo Experience, De Paseo Experience sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, De Paseo Experience confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. De Paseo Experience gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, De Paseo Experience never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on De Paseo Experience, De Paseo Experience cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and De Paseo Experience has to contact you. Change: De Paseo Experience doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with De Paseo Experience: De Paseo Experience doesn't set a hold time, so the default hold time applies. A typical De Paseo Experience booking is for about 3 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from De Paseo Experience to Ventrata. If you cancel, change or rebook a booking from De Paseo Experience in Ventrata, for example in the Dashboard, De Paseo Experience isn't notified. Contact De Paseo Experience so the booking is cancelled or changed on their side too, or ask the customer to cancel through De Paseo Experience.
Pickups/Dropoff Sync	❌	De Paseo Experience doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with De Paseo Experience how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	De Paseo Experience doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with De Paseo Experience how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through De Paseo Experience. Customers can only book your main products and options on De Paseo Experience. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to De Paseo Experience. Ventrata doesn't notify De Paseo Experience when a ticket is scanned or redeemed. De Paseo Experience only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	De Paseo Experience pass holders can't be scanned at your entrance without a booking. Customers from De Paseo Experience need a booking made through De Paseo Experience before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through De Paseo Experience. Gift cards bought in Ventrata can't be used on De Paseo Experience, and De Paseo Experience can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the De Paseo Experience connection

Delays: availability and prices reach De Paseo Experience only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: De Paseo Experience can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What De Paseo Experience can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: De Paseo Experience issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: De Paseo Experience can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on De Paseo Experience.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

De Paseo Experience, S.L.

Plaza Mayor, 10, Oficina 27 A, 28915 Leganés, Madrid

Spain

depaseo.eu

Ventrata Partner ID: 17e3d226-82f6-4e0c-a65f-8117f659a9de

De Paseo Experience: Reseller Connection