Spur Experiences is a United States experience-gifting platform selling digital and physical gift cards, curated activity boxes and wedding registry listings through The Knot, Joy and Zola, with vouchers that do not expire and recipients able to swap between experiences. For operators, it brings gift buyers and engaged couples, an occasion-driven audience buying outside normal travel-planning windows, with recipients redeeming for tours, classes and attractions at a date of their choosing.

Connecting Spur Experiences to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Spur Experiences, visit spurexperiences.com.

Primary website	spurexperiences.com
Tags	OTA · Tours & Activities OTA · Gifting & Vouchers
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Experience gifting and wedding registries
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Ventrata Booked Suppliers (last 12 months)	10+
Developed by	Spur Experiences (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Spur Experiences without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Spur Experiences checks your live availability in Ventrata.
Pricing Sync – Spur Experiences gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Spur Experiences are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Spur Experiences Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Spur Experiences for them to sell your products. To inquire about partnering with them, contact them via spurexperiences.com.
You must have Spur Experiences created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Spur Experiences from the list of partners.
Select Spur Experiences Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Spur Experiences connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Spur Experiences

Securely share the OCTO API key shown on the connection you've created with your Spur Experiences contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Spur Experiences team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Spur Experiences can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Spur Experiences Connection

Allow or disallow products: limit which destinations, products and options Spur Experiences can access. See how to allow or disallow products.
Rename the connection to tell several Spur Experiences connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Spur Experiences connection works: which Ventrata OCTO API calls Spur Experiences makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Spur Experiences pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Spur Experiences, so anything you change in Ventrata reaches Spur Experiences the next time it checks.

Timings are typical for Spur Experiences and rounded, and they can change if Spur Experiences changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Spur Experiences maps them on its side, through your account manager or Spur Experiences's portal. This works as follows: Get Products (`GET /products`) – when Spur Experiences sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Spur Experiences re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Spur Experiences's side – Spur Experiences links each Ventrata option and unit to its own listing and ticket types. Your Spur Experiences account manager does this for you, or you do it in Spur Experiences's own portal if Spur Experiences offers one. You only share the connection's API key. Typically with Spur Experiences: Spur Experiences reads your full product list about every 9 hours. It re-reads each product about every 16 hours. What this means for you: Spur Experiences can only sell what it has mapped. When you add a product, option or unit in Ventrata, Spur Experiences may see it on its next refresh, but it won't sell it until it's mapped. So tell your Spur Experiences account manager whenever you add one.
Content Sync	✅ / ❌	Spur Experiences can read your product content, such as descriptions and images, from Ventrata. This works as follows: `octo/content` capability – when Spur Experiences adds it to the `Octo-Capabilities` header, Get Products (`GET /products`) and Get Product (`GET /products/{productId}`) also return your product content, such as descriptions, highlights, inclusions and images. Content changes in Ventrata reach Spur Experiences on its next product refresh. Typically with Spur Experiences: Spur Experiences requests `octo/content`.
Availability Sync	✅	Spur Experiences checks your live availability in Ventrata. Ventrata doesn't push availability changes to Spur Experiences. This works as follows: Availability Check (`POST /availability`) – Spur Experiences sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Spur Experiences needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Spur Experiences can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Spur Experiences: Availability Check: Spur Experiences checks your products throughout the day, usually starting today and covering 11 days per request, looks up to about a year ahead and re-checks the same product and dates about every 11 hours. Availability Calendar: Spur Experiences checks each product about every 5 hours, usually starting about 2 months ahead and covering 30 days per request and looks up to about a year ahead. Checks are busiest between 09:00 and 15:00 UTC, which suggests most checks are live, as customers browse Spur Experiences. What this means for you: when you close a date, change capacity or sell out in Ventrata, Spur Experiences shows it after its next check. For dates it checks regularly, that's within about 5 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once Spur Experiences asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Spur Experiences asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Spur Experiences, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Spur Experiences also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Spur Experiences: Spur Experiences requests `octo/pricing` on all of its availability checks, so it sells at your Ventrata prices. Spur Experiences doesn't send the number of people per unit type, so prices come back per person, and group pricing such as Booking Size fares may not show correctly on Spur Experiences. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Spur Experiences to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Spur Experiences's portal. Otherwise it may be off, and Spur Experiences won't receive your Ventrata prices. 📗 TIP – If prices on Spur Experiences look wrong, check the Spur Experiences reseller's pricing in Ventrata first: that's what Spur Experiences reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on Spur Experiences. Prices on Spur Experiences don't include promotions you create in Ventrata. Set up any promotions with Spur Experiences directly.
Bookings Sync	✅	Bookings and cancellations made on Spur Experiences are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Spur Experiences, Spur Experiences sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Spur Experiences confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Spur Experiences gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Spur Experiences never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Spur Experiences, Spur Experiences cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Spur Experiences has to contact you. Change: Spur Experiences doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Spur Experiences: Spur Experiences doesn't set a hold time, so the default hold time applies. A typical Spur Experiences booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from Spur Experiences to Ventrata. If you cancel, change or rebook a booking from Spur Experiences in Ventrata, for example in the Dashboard, Spur Experiences isn't notified. Contact Spur Experiences so the booking is cancelled or changed on their side too, or ask the customer to cancel through Spur Experiences.
Pickups/Dropoff Sync	❌	Spur Experiences doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Spur Experiences how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	✅ / ❌	Spur Experiences sends answers to your booking questions with its bookings. This works as follows: `octo/questions` capability – Spur Experiences reads the questions set on your products and sends the customer's answers with the booking, where you see them in Ventrata. Typically with Spur Experiences: Spur Experiences sends answers to your booking questions.
Extras Sync	❌	Extras and add-ons can't be booked through Spur Experiences. Customers can only book your main products and options on Spur Experiences. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Spur Experiences. Ventrata doesn't notify Spur Experiences when a ticket is scanned or redeemed. Spur Experiences only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Spur Experiences pass holders can't be scanned at your entrance without a booking. Customers from Spur Experiences need a booking made through Spur Experiences before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Spur Experiences. Gift cards bought in Ventrata can't be used on Spur Experiences, and Spur Experiences can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Spur Experiences connection

Delays: availability and prices reach Spur Experiences only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Spur Experiences can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Spur Experiences can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Spur Experiences issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Spur Experiences can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Spur Experiences.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

VEBO, Inc.

spurexperiences.com

Ventrata Partner ID: 46c61723-f749-434c-872b-04497a0b29c4

Spur Experiences: Reseller Connection