Entertainment Benefits Group, trading as EBG, runs closed-user-group commerce for more than 40,000 corporate and membership organizations, a footprint it puts at over 100 million people and more than 10 million admission tickets sold a year. Its brands include TicketsatWork, Working Advantage, Plum Benefits and the theme park marketplace Undercover Tourist. For operators, it brings US employees and association members buying discounted attraction, theme park, show and event tickets through workplace benefits portals, a demand pool outside the usual travel-planning channels and concentrated in United States destinations.

Connecting Entertainment Benefits Group to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Entertainment Benefits Group, visit entertainmentbenefits.com.

Primary website	entertainmentbenefits.com
Tags	Deals & Corporate Benefits
Destination markets	🇺🇸 US
Source markets	🇺🇸 US
Specialties	Discounted tickets through employee and membership benefit portals
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$1M+
Ventrata Booked Suppliers (last 12 months)	10+
Developed by	Entertainment Benefits Group (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Entertainment Benefits Group without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Entertainment Benefits Group checks your live availability in Ventrata.
Pricing Sync – Entertainment Benefits Group gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Entertainment Benefits Group are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Entertainment Benefits Group Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Entertainment Benefits Group for them to sell your products. To inquire about partnering with them, contact them via entertainmentbenefits.com.
You must have Entertainment Benefits Group created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Entertainment Benefits Group from the list of partners.
Select Entertainment Benefits Group Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Entertainment Benefits Group connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

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If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Entertainment Benefits Group

Securely share the OCTO API key shown on the connection you've created with your Entertainment Benefits Group contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Entertainment Benefits Group team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

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Entertainment Benefits Group can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Entertainment Benefits Group Connection

Allow or disallow products: limit which destinations, products and options Entertainment Benefits Group can access. See how to allow or disallow products.
Rename the connection to tell several Entertainment Benefits Group connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Entertainment Benefits Group connection works: which Ventrata OCTO API calls Entertainment Benefits Group makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Entertainment Benefits Group pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to Entertainment Benefits Group, so anything you change in Ventrata reaches Entertainment Benefits Group the next time it checks.

Timings are typical for Entertainment Benefits Group and rounded, and they can change if Entertainment Benefits Group changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. Entertainment Benefits Group maps them on its side, through your account manager or Entertainment Benefits Group's portal. This works as follows: Get Products (`GET /products`) – when Entertainment Benefits Group sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Entertainment Benefits Group re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Entertainment Benefits Group's side – Entertainment Benefits Group links each Ventrata option and unit to its own listing and ticket types. Your Entertainment Benefits Group account manager does this for you, or you do it in Entertainment Benefits Group's own portal if Entertainment Benefits Group offers one. You only share the connection's API key. Typically with Entertainment Benefits Group: Entertainment Benefits Group reads your full product list about every 18 hours. It re-reads each product about every 19 hours. What this means for you: Entertainment Benefits Group can only sell what it has mapped. When you add a product, option or unit in Ventrata, Entertainment Benefits Group may see it on its next refresh, but it won't sell it until it's mapped. So tell your Entertainment Benefits Group account manager whenever you add one.
Content Sync	❌	Entertainment Benefits Group doesn't read your product content from Ventrata. Entertainment Benefits Group uses the descriptions, images and other content set up on its own side, so update your content with Entertainment Benefits Group directly.
Availability Sync	✅	Entertainment Benefits Group checks your live availability in Ventrata. Ventrata doesn't push availability changes to Entertainment Benefits Group. This works as follows: Availability Check (`POST /availability`) – Entertainment Benefits Group sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Entertainment Benefits Group needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Entertainment Benefits Group can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with Entertainment Benefits Group: Availability Check: Entertainment Benefits Group checks your products throughout the day and re-checks the same product and dates about every 16 hours. Checks are busiest between 09:00 and 15:00 UTC, which suggests most checks are live, as customers browse Entertainment Benefits Group. What this means for you: when you close a date, change capacity or sell out in Ventrata, Entertainment Benefits Group shows it after its next check. For dates it checks regularly, that's within about 16 hours. Dates further ahead are usually checked less often.
Pricing Sync	✅ / ❌	Your prices come back with availability only when Entertainment Benefits Group asks for them, and Entertainment Benefits Group doesn't always do so. This works as follows: `octo/pricing` capability – Entertainment Benefits Group asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Entertainment Benefits Group, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Entertainment Benefits Group also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. Typically with Entertainment Benefits Group: Entertainment Benefits Group doesn't usually request `octo/pricing`, so it most likely uses prices stored on its side, which you'd keep up to date with Entertainment Benefits Group by hand. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Entertainment Benefits Group to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Entertainment Benefits Group's portal. Otherwise it may be off, and Entertainment Benefits Group won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Entertainment Benefits Group. Prices on Entertainment Benefits Group don't include promotions you create in Ventrata. Set up any promotions with Entertainment Benefits Group directly.
Bookings Sync	✅	Bookings and cancellations made on Entertainment Benefits Group are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Entertainment Benefits Group, Entertainment Benefits Group sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Entertainment Benefits Group confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Entertainment Benefits Group gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Entertainment Benefits Group never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Entertainment Benefits Group, Entertainment Benefits Group cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Entertainment Benefits Group has to contact you. Change: Entertainment Benefits Group doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with Entertainment Benefits Group: Entertainment Benefits Group doesn't set a hold time, so the default hold time applies. A typical Entertainment Benefits Group booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. Entertainment Benefits Group also checks the bookings it has made, with Get Booking (`GET /bookings/{uuid}`) about every hour, for example to reconcile its records. ‼️ IMPORTANT – Bookings sync one way, from Entertainment Benefits Group to Ventrata. If you cancel, change or rebook a booking from Entertainment Benefits Group in Ventrata, for example in the Dashboard, Entertainment Benefits Group isn't notified. Contact Entertainment Benefits Group so the booking is cancelled or changed on their side too, or ask the customer to cancel through Entertainment Benefits Group.
Pickups/Dropoff Sync	❌	Entertainment Benefits Group doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Entertainment Benefits Group how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Entertainment Benefits Group doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Entertainment Benefits Group how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Entertainment Benefits Group. Customers can only book your main products and options on Entertainment Benefits Group. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Entertainment Benefits Group. Ventrata doesn't notify Entertainment Benefits Group when a ticket is scanned or redeemed. Entertainment Benefits Group only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Entertainment Benefits Group pass holders can't be scanned at your entrance without a booking. Customers from Entertainment Benefits Group need a booking made through Entertainment Benefits Group before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Entertainment Benefits Group. Gift cards bought in Ventrata can't be used on Entertainment Benefits Group, and Entertainment Benefits Group can't sell Ventrata gift cards.

✅ supported · ✅ / ❌ limited · ❌ not supported

Good to know: limits and details of the Entertainment Benefits Group connection

Delays: availability and prices reach Entertainment Benefits Group only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Entertainment Benefits Group can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Entertainment Benefits Group can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Entertainment Benefits Group issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Entertainment Benefits Group can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Entertainment Benefits Group.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

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Partner Information

Entertainment Benefits Group, LLC

19495 Biscayne Blvd

Aventura/Miami, FL 33180, United States

entertainmentbenefits.com

Ventrata Partner ID: 164edbbd-3ba0-4b7c-96ce-94a0c1d041af

Entertainment Benefits Group: Reseller Connection