BCN Enjoy is a Barcelona tour operator and reseller selling guided tours and attraction tickets under a give-back model, directing a share of every booking to citizen-led social and environmental projects in the city. For operators, it brings visitors to Barcelona who want their spending to benefit residents, in a destination handling 16 million annual visitors, buying guided tours and admissions in destination and ahead of travel. It has operated since 2012 and sells mainly through hotel concierge desks across the city.

Connecting BCN Enjoy to Ventrata will sync your availability and prices and deliver bookings, changes and cancellations with tickets issued automatically. BCN Enjoy runs on Palisis TourCMS, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with BCN Enjoy, visit bcnenjoy.com.

Primary website	bcnenjoy.com
Tags	Operator Reselling Others
Destination markets	🇪🇸 Spain
Source markets	🇪🇸 Spain
Specialties	Barcelona tours sold under a give-back social impact model
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Developed by	Palisis TourCMS (using Ventrata's OCTO API)

This reseller connection lets you sell your products through BCN Enjoy without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – BCN Enjoy checks your live availability in Ventrata.
Pricing Sync – BCN Enjoy gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from BCN Enjoy are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the BCN Enjoy Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with BCN Enjoy for them to sell your products. To inquire about partnering with them, contact them via bcnenjoy.com.
You must have BCN Enjoy created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select BCN Enjoy (powered by Palisis TourCMS) from the list of partners.
Select BCN Enjoy Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple BCN Enjoy connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to BCN Enjoy

Securely share the OCTO API key shown on the connection you've created with your BCN Enjoy contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the BCN Enjoy team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

BCN Enjoy can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the BCN Enjoy Connection

Allow or disallow products: limit which destinations, products and options BCN Enjoy can access. See how to allow or disallow products.
Rename the connection to tell several BCN Enjoy connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the BCN Enjoy connection works: which Ventrata OCTO API calls BCN Enjoy makes (through Palisis TourCMS's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: BCN Enjoy pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to BCN Enjoy, so anything you change in Ventrata reaches BCN Enjoy the next time it checks.

Timings are typical for BCN Enjoy and rounded, and they can change if BCN Enjoy changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. BCN Enjoy maps them on its side, through your account manager or BCN Enjoy's portal. This works as follows: Get Products (`GET /products`) – when BCN Enjoy sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – BCN Enjoy re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on BCN Enjoy's side – BCN Enjoy links each Ventrata option and unit to its own listing and ticket types. Your BCN Enjoy account manager does this for you, or you do it in BCN Enjoy's own portal if BCN Enjoy offers one. You only share the connection's API key. Typically with BCN Enjoy: BCN Enjoy reads your full product list about every 13 hours. It re-reads each product about every hour. What this means for you: BCN Enjoy can only sell what it has mapped. When you add a product, option or unit in Ventrata, BCN Enjoy may see it on its next refresh, but it won't sell it until it's mapped. So tell your BCN Enjoy account manager whenever you add one.
Content Sync	❌	BCN Enjoy doesn't read your product content from Ventrata. BCN Enjoy uses the descriptions, images and other content set up on its own side, so update your content with BCN Enjoy directly.
Availability Sync	✅	BCN Enjoy checks your live availability in Ventrata. Ventrata doesn't push availability changes to BCN Enjoy. This works as follows: Availability Check (`POST /availability`) – BCN Enjoy sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which BCN Enjoy needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so BCN Enjoy can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with BCN Enjoy: Availability Check: BCN Enjoy checks each product about every hour. Availability Calendar: BCN Enjoy checks each product every few minutes. Checks are busiest between 07:00 and 13:00 UTC, which suggests most checks are live, as customers browse BCN Enjoy. What this means for you: when you close a date, change capacity or sell out in Ventrata, BCN Enjoy shows it after its next check. For dates it checks regularly, that's within a few minutes. Dates further ahead are usually checked less often.
Pricing Sync	✅	Your prices come back with every availability check, once BCN Enjoy asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – BCN Enjoy asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice BCN Enjoy, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when BCN Enjoy also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask BCN Enjoy to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in BCN Enjoy's portal. Otherwise it may be off, and BCN Enjoy won't receive your Ventrata prices. 📗 TIP – If prices on BCN Enjoy look wrong, check the BCN Enjoy reseller's pricing in Ventrata first: that's what BCN Enjoy reads.
Promotions Sync	❌	Your Ventrata promotions don't apply on BCN Enjoy. Prices on BCN Enjoy don't include promotions you create in Ventrata. Set up any promotions with BCN Enjoy directly.
Bookings Sync	✅	Bookings and cancellations made on BCN Enjoy are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on BCN Enjoy, BCN Enjoy sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, BCN Enjoy confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. BCN Enjoy gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, BCN Enjoy never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on BCN Enjoy, BCN Enjoy cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and BCN Enjoy has to contact you. Change: BCN Enjoy doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with BCN Enjoy: BCN Enjoy doesn't set a hold time, so the default hold time applies. A typical BCN Enjoy booking is for about 2 people. It's normal to see more holds than confirmed bookings: holds from customers who don't finish paying simply expire. ‼️ IMPORTANT – Bookings sync one way, from BCN Enjoy to Ventrata. If you cancel, change or rebook a booking from BCN Enjoy in Ventrata, for example in the Dashboard, BCN Enjoy isn't notified. Contact BCN Enjoy so the booking is cancelled or changed on their side too, or ask the customer to cancel through BCN Enjoy.
Pickups/Dropoff Sync	❌	BCN Enjoy doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with BCN Enjoy how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	BCN Enjoy doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with BCN Enjoy how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through BCN Enjoy. Customers can only book your main products and options on BCN Enjoy. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to BCN Enjoy. Ventrata doesn't notify BCN Enjoy when a ticket is scanned or redeemed. BCN Enjoy only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	BCN Enjoy pass holders can't be scanned at your entrance without a booking. Customers from BCN Enjoy need a booking made through BCN Enjoy before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through BCN Enjoy. Gift cards bought in Ventrata can't be used on BCN Enjoy, and BCN Enjoy can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the BCN Enjoy connection

Delays: availability and prices reach BCN Enjoy only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: BCN Enjoy can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What BCN Enjoy can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: BCN Enjoy issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: BCN Enjoy can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on BCN Enjoy.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

BCN Enjoy (powered by Palisis TourCMS) is not shown in the list of partners.

Contact our Technical Support or [email protected] to check that the BCN Enjoy connection is enabled for your account.

📚 More about Ventrata connections

Partner Information

Enjoy Network SL

Plaça Urquinaona 6, Planta 19

08010 Barcelona, Spain

bcnenjoy.com

Ventrata Partner ID: cc49b023-aad2-431e-9d2a-c7db48579f75

Palisis AG

Florastrasse 18a

8610 Uster, Switzerland

palisis.com

Ventrata Partner ID: f4765bbb-2453-4404-8124-7ffb8f498e8e

BCN Enjoy: Reseller Connection