🔐 Required Role Permissions: Reclaims, Create Reclaim, Invoices, Create Invoice, Edit Invoice, Confirm Invoice, Void Invoice
🔓 Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports
A reclaim is an adjustment made to an invoice, either adding or subtracting an amount. For instance, if a customer is refunded on a booking which was a voucher sale, a part of the reseller's commission may need to be deducted. To reflect this, create a reclaim and apply it to the invoice containing the refunded booking.
Create a Reclaim
Prerequisites:
Note the Reseller Reference number from the refunded booking as you will need it to pair the reclaim with the invoice.
In the Ventrata dashboard, go to Resellers > Reclaims.
Press the + New Reclaim button.
Enter the Reseller Reference number from the refunded booking in the 'Reference' field.
Select the reseller, who received the commission from the booking.
Select the currency of the booking.
Enter the amount which will be deducted from the reseller's commission.
📒 NOTE
The amount will be listed as either a positive or negative receivable.
A positive receivable is the amount the reseller owes you. To deduct the amount from the reseller's commission, enter a positive amount.
A negative receivable is the amount you owe to the reseller.
Press the Create Reclaim button.
Add Reclaim to Invoice
In the Ventrata dashboard, go to Resellers > Invoices.
Select the invoice, which contains the refunded booking.
Press the EDIT INVOICE button.
📒 NOTE
If the invoice was already confirmed, un-confirm it to access the edit feature.
A new line labeled 'Adjustment' will appear unchecked in the list of invoiced bookings. This represents the reclaim from above.
Check the adjustment line.
Press the Update Invoice button.
A new entry called 'Invoice Adjustment' will be added to the invoice.
You can now confirm the invoice and either pay the reseller the owed amount or request payment from them.