Play Granada is a traveler-support desk and ticket office on the Carrera del Darro in Granada, operating since 2003 and advising visitors in person on Alhambra access before they buy, alongside walking, Segway and e-bike tours. For operators, it brings English-speaking international visitors already in the city, buying Alhambra tickets and tours at the moment they decide what to do, same-day and next-day demand from a storefront.

Connecting Play Granada to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with Play Granada, visit playgranada.com.

Primary website	playgranada.com
Tags	Offline & Retail Channel
Destination markets	🌎 Global
Source markets	🌎 Global
Specialties	Same-day Alhambra tickets and tours from a city storefront
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Play Granada (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Play Granada without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Play Granada checks your live availability in Ventrata.
Pricing Sync – Play Granada gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Play Granada are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Play Granada Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Play Granada for them to sell your products. To inquire about partnering with them, contact them via playgranada.com.
You must have Play Granada created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Play Granada from the list of partners.
Select Play Granada Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Play Granada connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Play Granada

Securely share the OCTO API key shown on the connection you've created with your Play Granada contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Play Granada team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Play Granada can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Play Granada Connection

Allow or disallow products: limit which destinations, products and options Play Granada can access. See how to allow or disallow products.
Rename the connection to tell several Play Granada connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Play Granada connection works: which Ventrata OCTO API calls Play Granada makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Play Granada pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Play Granada, so anything you change in Ventrata reaches Play Granada the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Play Granada maps them on its side, through your account manager or Play Granada's portal. This works as follows: Get Products (`GET /products`) – when Play Granada sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Play Granada re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Play Granada's side – Play Granada links each Ventrata option and unit to its own listing and ticket types. Your Play Granada account manager does this for you, or you do it in Play Granada's own portal if Play Granada offers one. You only share the connection's API key. What this means for you: Play Granada can only sell what it has mapped. When you add a product, option or unit in Ventrata, Play Granada may see it on its next refresh, but it won't sell it until it's mapped. So tell your Play Granada account manager whenever you add one.
Content Sync	❌	Play Granada doesn't read your product content from Ventrata. Play Granada uses the descriptions, images and other content set up on its own side, so update your content with Play Granada directly.
Availability Sync	✅	Play Granada checks your live availability in Ventrata. Ventrata doesn't push availability changes to Play Granada. This works as follows: Availability Check (`POST /availability`) – Play Granada sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Play Granada needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Play Granada can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Play Granada shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Play Granada asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Play Granada asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Play Granada, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Play Granada also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Play Granada to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Play Granada's portal. Otherwise it may be off, and Play Granada won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Play Granada. Prices on Play Granada don't include promotions you create in Ventrata. Set up any promotions with Play Granada directly.
Bookings Sync	✅	Bookings and cancellations made on Play Granada are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Play Granada, Play Granada sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Play Granada confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Play Granada gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Play Granada never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Play Granada, Play Granada cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Play Granada has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Play Granada change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Play Granada to Ventrata. If you cancel, change or rebook a booking from Play Granada in Ventrata, for example in the Dashboard, Play Granada isn't notified. Contact Play Granada so the booking is cancelled or changed on their side too, or ask the customer to cancel through Play Granada.
Pickups/Dropoff Sync	❌	Play Granada doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Play Granada how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Play Granada doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Play Granada how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Play Granada. Customers can only book your main products and options on Play Granada. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Play Granada. Ventrata doesn't notify Play Granada when a ticket is scanned or redeemed. Play Granada only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Play Granada pass holders can't be scanned at your entrance without a booking. Customers from Play Granada need a booking made through Play Granada before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Play Granada. Gift cards bought in Ventrata can't be used on Play Granada, and Play Granada can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Play Granada connection

Delays: availability and prices reach Play Granada only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Play Granada can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Play Granada can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Play Granada issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Play Granada can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Play Granada.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Play Granada

playgranada.com

Ventrata Partner ID: 1f40964c-0285-470f-9558-86a446703038

Play Granada: Reseller Connection