Tego Group is a UK-based company that positions itself as revenue infrastructure for booking platforms, supplying high-margin ancillary products sold to consumers at checkout. Its flagship product, Refund Shield, lets tour operators and attractions offer customers the option to make their booking fully refundable by adding an optional checkout upgrade for a fee. Tego Group manages the whole refund service, and operators get visibility into attach rate, conversion and revenue performance. For an operator it is a margin and conversion tool, not a source of traveller demand.
Connecting Tego Group to Ventrata gives it read-only access to your bookings, so Refund Shield upgrades are matched to the bookings they cover. Refund Shield helps reduce purchase hesitation and increase basket value, and it generates incremental revenue while Tego Group manages the refund service.
To learn more about Tego Group, visit tego-group.com/products/refund-shield.
📒 NOTE
This connection is coming soon. It's in development. If you'd like to use it, contact our Technical Support or your Ventrata Customer Success Manager.
Primary website | |
Tags | Refund Protection |
Developed by | Tego Group (using Ventrata's OCTO API) |
This app connection links your Ventrata account with Tego Group so it can match Refund Shield upgrades to the bookings they cover and process eligible refunds. Features of this connection include:
Reads all your booking data – including customer information.
Gets live booking updates – as bookings change.
Spots Refund Shield bookings – and uses them to validate and process eligible refund requests.
‼️ IMPORTANT
Connecting Tego Group gives them API access to all booking data within your Ventrata account (not just bookings with their extra applied), including names, email addresses, phone numbers, booking details and any additional customer information collected during the booking process. If you have allowed specific destinations, products or units on the connection, they only see booking data within that scope.
📒 NOTE
In Ventrata, Refund Shield is offered as a Product Extra, configured by you according to your commercial agreement and the implementation guidance from Tego Group. Tego Group then uses the API connection to find bookings where Refund Shield was applied and process eligible refund requests.
‼️ IMPORTANT
Tego Group will process your guests' personal data. Review your privacy policy and terms before connecting.
Creating the Tego Group Connection
🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key
Before you begin:
You must have a commercial agreement with Tego Group before using this connection.
Cover data sharing with Tego Group in your privacy and/or booking terms, if applicable.
Only continue with setup once the Tego Group team has told you to.
In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Tego Group from the list of partners.
Optional: allow/disallow products, destinations or items to limit which data Tego Group can access.
Configure Refund Shield as a Product Extra on each product where you want to offer it (see the Product Extra section).
Set the Extra's pricing according to your commercial agreement with Tego Group.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Tego Group connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.
📗 TIP
If needed, you can also allow or disallow products or destinations on the connection level to limit what Tego Group can access.
Sharing Access with Tego Group
Securely share the OCTO API key shown on the connection you've created with your Tego Group contact so they can complete the setup on their side.
Your Ventrata configuration is complete. You can revoke access at any time by deactivating the connection.
Managing the Tego Group Connection
Revoke access by deactivating the connection.
Allow or disallow products: limit which destinations, products and options Tego Group can access. See how to allow or disallow products.
Rename the connection to tell several Tego Group connections apart.
Contacts at Tego Group
If you do not already have a Tego Group account, visit tego-group.com/contact or contact:
Fedrick Justin Payot, Business Development Manager: [email protected]
Marcus Worsley, Co-Founder: [email protected]
Configuring the Refund Shield Product Extra
Required role permissions: See Products, Modify Products, See Extras, Modify Extras, See Pricing, Modify Pricing.
Refund Shield must be configured as a Product Extra on each product where you want to offer it. Unless Tego Group instructs otherwise, configure the Extra as follows.
Name: contact Tego Group for the exact wording, for example MAKE MY BOOKING REFUNDABLE.
Description: contact Tego Group for the exact wording, for example Upgrade to a refundable booking and protect your purchase against a variety of emergencies. Full refund and no cancellation fees.
Code: REFUND-SHIELD. Not required, but it makes it easier for Tego Group to identify Refund Shield extras in booking data.
Available on: Booking.
Pricing type: Percentage.
Tax rate: configure the applicable tax rate for your business.
Sources: make sure the Extra is disabled for the Direct API source, as Direct API integrations don't support Refund Shield.
Configure any remaining settings as instructed by your Tego Group implementation contact. You can test how the extra appears on your checkout and other selected booking sources. Repeat this for every product where you want Refund Shield available at checkout.
Configuring Extra pricing
Configure the Product Extra pricing according to your commercial agreement with Tego Group. For example, if Refund Shield is offered at 5% of the booking value, use Percentage pricing and set the value to 5%. Repeat for every product where you want Refund Shield available at checkout.
Review your privacy policy and terms
If applicable, you must cover data sharing with Tego Group in your privacy and/or booking terms.
It is your responsibility to ensure this data sharing is appropriately disclosed in your Privacy Policy, Terms and Conditions and any other customer consent or compliance processes required in your jurisdiction. Ventrata does not provide legal advice and accepts no responsibility for ensuring your business complies with applicable privacy or data protection regulations.
Connection Features Detailed
This section is for anyone who wants to know exactly how the Tego Group connection works: what Tego Group does with your Ventrata data, and which Ventrata OCTO API calls it makes.
Reads bookings | ✅ |
Reads all booking data, including customer information. Tego Group retrieves bookings within the connection scope. Receives updates on booking changes as they occur. Real-time updates on booking changes. Finds bookings where the Refund Shield extra was applied. Uses this to validate and process eligible refund requests through the Tego Group platform.
What this means for you: It sees all bookings in scope, not only those with Refund Shield. |
Not supported | ❌ |
What the Tego Group connection doesn't cover.
|
✅ supported · ❌ not supported
FAQs
Can I limit Tego Group to only access bookings with Refund Shield applied?
Can I limit Tego Group to only access bookings with Refund Shield applied?
No. This is not possible at this time. The connection gives Tego Group access to all booking data available through it. If you have allowed specific destinations, products or units, they only see booking data within that scope. Make sure this is covered in your privacy policy, terms and conditions and any other customer consent or privacy processes.
Can I use this connection with other Tego Group products, such as Air Shield and Baggage Shield?
Can I use this connection with other Tego Group products, such as Air Shield and Baggage Shield?
No. The current Ventrata connection only supports Refund Shield. Contact Tego Group if you would like to discuss support for additional products.
Will Tego Group automatically cancel the booking or create a refund transaction in Ventrata?
Will Tego Group automatically cancel the booking or create a refund transaction in Ventrata?
No. Tego Group handles eligible refunds directly with the customer outside of Ventrata. The integration does not cancel the booking in Ventrata or create a refund transaction. Your team must manage any booking cancellation, refund record or operational update in Ventrata manually.
Useful Resources
📚 More about Ventrata connections
Partner Information
Tego Group Limited
C/O Rayner Essex LLP, Tavistock House South, Tavistock Square, London, WC1H 9LG, United Kingdom
Ventrata Partner ID: 6a56d06b-bd81-4f09-89e2-ff86f7905cfe