Turisme de Barcelona is the city's official tourism consortium, operating the visitor information network and the This is Barcelona portal in Catalan, Spanish, English, French and Italian. It sells the Barcelona Card, with museum and monument entry and optional public transport, alongside attraction tickets, guided tours, shows and sightseeing. For operators in Barcelona, it brings travelers who research the city through its official channels before and during a visit, from Spanish, French, Italian and English-speaking markets, buying museum entry, cultural tours and city passes.

Connecting Turisme de Barcelona to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically. Turisme de Barcelona runs on Palisis TourCMS, and receives your products through its certified integration with Ventrata's OCTO API.

To learn more about partnering with Turisme de Barcelona, visit thisisbarcelona.com.

📒 NOTE

This connection is available only to specific client accounts. If you're interested in using it, contact our Technical Support or your Ventrata Customer Success Manager.

Primary website	thisisbarcelona.com
Tags	Destination Organization (DMO) · Multi-Attraction Pass
Destination markets	🇪🇸 Spain
Source markets	🌎 Global
Specialties	Official Barcelona Card and city visitor network
Connection features	Availability Sync · Pricing Sync · Bookings Sync
Developed by	Palisis TourCMS (using Ventrata's OCTO API)

This reseller connection lets you sell your products through Turisme de Barcelona without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – Turisme de Barcelona checks your live availability in Ventrata.
Pricing Sync – Turisme de Barcelona gets your prices from your reseller pricing in Ventrata.
Bookings Sync – bookings, updates and cancellations from Turisme de Barcelona are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the Turisme de Barcelona Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with Turisme de Barcelona for them to sell your products. To inquire about partnering with them, contact them via thisisbarcelona.com.
You must have Turisme de Barcelona created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select Turisme de Barcelona (powered by Palisis TourCMS) from the list of partners.
Select Turisme de Barcelona Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple Turisme de Barcelona connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to Turisme de Barcelona

Securely share the OCTO API key shown on the connection you've created with your Turisme de Barcelona contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the Turisme de Barcelona team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

Turisme de Barcelona can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the Turisme de Barcelona Connection

Allow or disallow products: limit which destinations, products and options Turisme de Barcelona can access. See how to allow or disallow products.
Rename the connection to tell several Turisme de Barcelona connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the Turisme de Barcelona connection works: which Ventrata OCTO API calls Turisme de Barcelona makes (through Palisis TourCMS's certified integration), when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: Turisme de Barcelona pulls everything it needs from Ventrata. It reads your products, checks your availability and prices, and sends bookings and cancellations. Ventrata doesn't push changes to Turisme de Barcelona, so anything you change in Ventrata reaches Turisme de Barcelona the next time it checks.

Product Mapping	❌	You can't map products from Ventrata. Turisme de Barcelona maps them on its side, through your account manager or Turisme de Barcelona's portal. This works as follows: Get Products (`GET /products`) – when Turisme de Barcelona sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – Turisme de Barcelona re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on Turisme de Barcelona's side – Turisme de Barcelona links each Ventrata option and unit to its own listing and ticket types. Your Turisme de Barcelona account manager does this for you, or you do it in Turisme de Barcelona's own portal if Turisme de Barcelona offers one. You only share the connection's API key. What this means for you: Turisme de Barcelona can only sell what it has mapped. When you add a product, option or unit in Ventrata, Turisme de Barcelona may see it on its next refresh, but it won't sell it until it's mapped. So tell your Turisme de Barcelona account manager whenever you add one.
Content Sync	❌	Turisme de Barcelona doesn't read your product content from Ventrata. Turisme de Barcelona uses the descriptions, images and other content set up on its own side, so update your content with Turisme de Barcelona directly.
Availability Sync	✅	Turisme de Barcelona checks your live availability in Ventrata. Ventrata doesn't push availability changes to Turisme de Barcelona. This works as follows: Availability Check (`POST /availability`) – Turisme de Barcelona sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which Turisme de Barcelona needs to book that slot. Availability Calendar (`POST /availability/calendar`) – returns one summary per day instead of every time slot, typically to show which dates are open in a date picker. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so Turisme de Barcelona can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. What this means for you: when you close a date, change capacity or sell out in Ventrata, Turisme de Barcelona shows it only after its next check, so there can be a short delay. Ventrata's check at booking still prevents overbooking.
Pricing Sync	✅	Your prices come back with every availability check, once Turisme de Barcelona asks for them with the octo/pricing capability. This works as follows: `octo/pricing` capability – Turisme de Barcelona asks for prices by adding `octo/pricing` to the `Octo-Capabilities` header of its requests. Without it, Ventrata sends availability with no prices at all. Availability Check (`POST /availability`) – with pricing on, each day or time slot comes back with your price per unit (ticket type): the retail price the customer pays and the net price you invoice Turisme de Barcelona, both from the reseller's pricing in Ventrata (retail and wholesale/commission). Group prices – when Turisme de Barcelona also sends how many people of each unit type are booking, Ventrata prices that exact group. This matters for Booking Size fares and other group pricing. Booking Reservation (`POST /bookings`) and Booking Confirmation (`POST /bookings/{uuid}/confirm`) – the booking comes back with its final retail and net price, so the booking in Ventrata always records the price it was sold at. ‼️ IMPORTANT – Ask for pricing to be enabled. When you ask Turisme de Barcelona to map your products, ask them to enable pricing (`octo/pricing`) as well, or switch it on yourself if you map in Turisme de Barcelona's portal. Otherwise it may be off, and Turisme de Barcelona won't receive your Ventrata prices.
Promotions Sync	❌	Your Ventrata promotions don't apply on Turisme de Barcelona. Prices on Turisme de Barcelona don't include promotions you create in Ventrata. Set up any promotions with Turisme de Barcelona directly.
Bookings Sync	✅	Bookings and cancellations made on Turisme de Barcelona are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on Turisme de Barcelona, Turisme de Barcelona sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, Turisme de Barcelona confirms the hold. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. Turisme de Barcelona gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, Turisme de Barcelona never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on Turisme de Barcelona, Turisme de Barcelona cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and Turisme de Barcelona has to contact you. Change: Booking Update (`PATCH /bookings/{uuid}`) – lets Turisme de Barcelona change a booking in place, for example a new date, time or number of people. Some resellers cancel and rebook instead. ‼️ IMPORTANT – Bookings sync one way, from Turisme de Barcelona to Ventrata. If you cancel, change or rebook a booking from Turisme de Barcelona in Ventrata, for example in the Dashboard, Turisme de Barcelona isn't notified. Contact Turisme de Barcelona so the booking is cancelled or changed on their side too, or ask the customer to cancel through Turisme de Barcelona.
Pickups/Dropoff Sync	❌	Turisme de Barcelona doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with Turisme de Barcelona how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	Turisme de Barcelona doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with Turisme de Barcelona how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through Turisme de Barcelona. Customers can only book your main products and options on Turisme de Barcelona. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to Turisme de Barcelona. Ventrata doesn't notify Turisme de Barcelona when a ticket is scanned or redeemed. Turisme de Barcelona only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	Turisme de Barcelona pass holders can't be scanned at your entrance without a booking. Customers from Turisme de Barcelona need a booking made through Turisme de Barcelona before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through Turisme de Barcelona. Gift cards bought in Ventrata can't be used on Turisme de Barcelona, and Turisme de Barcelona can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the Turisme de Barcelona connection

Delays: availability and prices reach Turisme de Barcelona only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: Turisme de Barcelona can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What Turisme de Barcelona can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: Turisme de Barcelona issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: Turisme de Barcelona can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on Turisme de Barcelona.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

Turisme de Barcelona Consortium (Consorci Turisme de Barcelona)

Passatge de la Concepcio 7-9

08008 Barcelona, Spain

thisisbarcelona.com

Ventrata Partner ID: 324977b8-f46d-499d-b40d-67ab34618188

Palisis AG

Florastrasse 18a

8610 Uster, Switzerland

palisis.com

Ventrata Partner ID: f4765bbb-2453-4404-8124-7ffb8f498e8e

Turisme de Barcelona: Reseller Connection