GET LOCAL is a Swiss digital concierge and booking platform for the hospitality sector, giving hotel guests access to local tours, activities, attractions, transport, dining and events through the hotel's own guest platform, concierge tool and lobby kiosk, in German, English and French. For operators, it brings hotel guests in Switzerland, Germany and Austria who book before arrival or during their stay on the hotel's recommendation, an in-destination buying moment, plus airline passengers arranging airport transfers through its Transfer Hub.

Connecting GET LOCAL to Ventrata syncs your availability and prices and delivers bookings, changes and cancellations with tickets issued automatically.

To learn more about partnering with GET LOCAL, visit getlocal.ch.

Primary website	getlocal.ch
Tags	Hotel & Concierge Channel · Offline & Retail Channel
Destination markets	🇦🇹 Austria · 🇩🇪 Germany · 🇨🇭 Switzerland
Source markets	🇦🇹 Austria · 🇩🇪 Germany · 🇨🇭 Switzerland
Specialties	Hotel guests booking through concierge tools and lobby kiosks
Connection features	Availability Sync · Bookings Sync
Ventrata Booked GMV (last 12 months)	US$100k+
Developed by	GET LOCAL (using Ventrata's OCTO API)

This reseller connection lets you sell your products through GET LOCAL without managing availability, pricing and bookings by hand. Features of this connection include:

Availability Sync – GET LOCAL checks your live availability in Ventrata.
Bookings Sync – bookings, updates and cancellations from GET LOCAL are created in Ventrata instantly, and customers get Ventrata tickets.

Creating the GET LOCAL Connection

🔐 Required Role Permissions: See Connections, Modify Connections, See Connection Key

Before you begin:

You must have a commercial agreement with GET LOCAL for them to sell your products. To inquire about partnering with them, contact them via getlocal.ch.
You must have GET LOCAL created as a Reseller in Ventrata with their pricing (retail, wholesale/commission) defined correctly. Note that this API connection requires that the reseller is set to the "Bill to my account" settlement method.

In Ventrata Dashboard, go to Connections → Connections, click + New Connection, and select GET LOCAL from the list of partners.
Select GET LOCAL Reseller from the list of your resellers (must be created before creating a connection). The connection will inherit the reseller's configuration like pricing, allowed destinations, products, etc.
(Optional) You can also set the connection Name of your choosing, which may be helpful if you plan to have multiple GET LOCAL connections and would like to differentiate between them more easily in the future.
Press the Create Octo Connection button.

📗 TIP

If needed, you can also allow or disallow products or destinations on the connection level, in addition to what you have configured on the reseller.

Mapping Products to GET LOCAL

Securely share the OCTO API key shown on the connection you've created with your GET LOCAL contact and ask them to map your products using Ventrata's OCTO API, with pricing (octo/pricing) enabled. Typically, it takes no longer than a few business days for the GET LOCAL team to complete this.

Your Ventrata configuration is complete. You do not need to take any further steps.

📗 TIP

GET LOCAL can access all products enabled on the connection, but you can also provide the Product and Option IDs from the connection page when contacting them to specify what to map.

Managing the GET LOCAL Connection

Allow or disallow products: limit which destinations, products and options GET LOCAL can access. See how to allow or disallow products.
Rename the connection to tell several GET LOCAL connections apart.

Connection Features Detailed

This section is for anyone who wants to know exactly how the GET LOCAL connection works: which Ventrata OCTO API calls GET LOCAL makes, when it makes them, and what that means for you. Each call links to Ventrata's API documentation.

In short: GET LOCAL pulls everything it needs from Ventrata. It reads your products, checks your availability (and your prices, when it asks for them), and sends bookings and cancellations. Ventrata doesn't push changes to GET LOCAL, so anything you change in Ventrata reaches GET LOCAL the next time it checks.

Timings are typical for GET LOCAL and rounded, and they can change if GET LOCAL changes how it syncs.

Product Mapping	❌	You can't map products from Ventrata. GET LOCAL maps them on its side, through your account manager or GET LOCAL's portal. This works as follows: Get Products (`GET /products`) – when GET LOCAL sets up your connection, and whenever it refreshes its listings, it reads every product enabled on the connection, with its options and units (ticket types such as Adult or Child). Get Product (`GET /products/{productId}`) – GET LOCAL re-reads a single product to pick up changes to its options, units, booking cutoffs and settings. Mapping on GET LOCAL's side – GET LOCAL links each Ventrata option and unit to its own listing and ticket types. Your GET LOCAL account manager does this for you, or you do it in GET LOCAL's own portal if GET LOCAL offers one. You only share the connection's API key. Typically with GET LOCAL: GET LOCAL reads your full product list about every 12 hours. What this means for you: GET LOCAL can only sell what it has mapped. When you add a product, option or unit in Ventrata, GET LOCAL may see it on its next refresh, but it won't sell it until it's mapped. So tell your GET LOCAL account manager whenever you add one.
Content Sync	❌	GET LOCAL doesn't read your product content from Ventrata. GET LOCAL uses the descriptions, images and other content set up on its own side, so update your content with GET LOCAL directly.
Availability Sync	✅	GET LOCAL checks your live availability in Ventrata. Ventrata doesn't push availability changes to GET LOCAL. This works as follows: Availability Check (`POST /availability`) – GET LOCAL sends a product, an option and a date or date range. Ventrata answers with each bookable day or time slot, its status (`AVAILABLE`, `LIMITED`, `SOLD_OUT`, `CLOSED` or `FREESALE`), the remaining vacancies, the booking cutoff and an `availabilityId`, which GET LOCAL needs to book that slot. Check at booking – when a customer books, Ventrata checks capacity again before it creates the booking, so GET LOCAL can't overbook a slot that has just sold out, even if its stored availability is slightly out of date. Typically with GET LOCAL: Availability Check: GET LOCAL checks your products throughout the day, usually starting tomorrow and covering a single day per request, looks up to 53 days ahead and re-checks the same product and dates about every 30 minutes. Checks are spread through the day with no strong peak, which suggests a mix of scheduled syncs and live customer searches. What this means for you: when you close a date, change capacity or sell out in Ventrata, GET LOCAL shows it after its next check. For dates it checks regularly, that's within about 30 minutes. Dates further ahead are usually checked less often.
Pricing Sync	❌	GET LOCAL doesn't get your prices from Ventrata. Prices on GET LOCAL are managed on GET LOCAL's side, so keep them up to date with GET LOCAL directly.
Promotions Sync	❌	Your Ventrata promotions don't apply on GET LOCAL. Prices on GET LOCAL don't include promotions you create in Ventrata. Set up any promotions with GET LOCAL directly.
Bookings Sync	✅	Bookings and cancellations made on GET LOCAL are created in Ventrata instantly, and customers get Ventrata tickets. This works as follows: Hold: Booking Reservation (`POST /bookings`) – when a customer starts checkout on GET LOCAL, GET LOCAL sends the product, option, chosen slot (`availabilityId`) and one unit item per person. Ventrata checks capacity again and creates an `ON_HOLD` booking, which holds the places while the customer pays. If there's no longer room, Ventrata rejects the hold. Confirm: Booking Confirmation (`POST /bookings/{uuid}/confirm`) – once payment goes through, GET LOCAL confirms the hold, with its own booking reference and the customer's contact details. The booking becomes `CONFIRMED` in Ventrata, and Ventrata sends back your booking reference and the tickets (one per person) or a voucher (one per booking), depending on how your product is set up, each with a QR code and a PDF link. GET LOCAL gives these to the customer, who shows them at your entrance like any Ventrata ticket. Expire: if the customer doesn't finish paying, GET LOCAL never confirms, and the hold expires on its own and frees the places. Cancel: Booking Cancellation (`POST /bookings/{uuid}/cancel`) – when a customer cancels on GET LOCAL, GET LOCAL cancels the booking in Ventrata. Ventrata accepts this only if the booking can still be cancelled and the option's cancellation cutoff hasn't passed. Otherwise it rejects the request, and GET LOCAL has to contact you. Change: GET LOCAL doesn't use Booking Update (`PATCH /bookings/{uuid}`), so a change most likely reaches Ventrata as a cancellation plus a new booking. Typically with GET LOCAL: GET LOCAL doesn't set a hold time, so the default hold time applies. A typical GET LOCAL booking is for about 2 people. ‼️ IMPORTANT – Bookings sync one way, from GET LOCAL to Ventrata. If you cancel, change or rebook a booking from GET LOCAL in Ventrata, for example in the Dashboard, GET LOCAL isn't notified. Contact GET LOCAL so the booking is cancelled or changed on their side too, or ask the customer to cancel through GET LOCAL.
Pickups/Dropoff Sync	❌	GET LOCAL doesn't send pickup or drop-off details with its bookings. If your products include pickups, check with GET LOCAL how it collects pickup details, or arrange them with the customer.
Custom Questions Sync	❌	GET LOCAL doesn't send answers to your booking questions. If you rely on booking questions, for example names or dietary needs, check with GET LOCAL how it collects that information.
Extras Sync	❌	Extras and add-ons can't be booked through GET LOCAL. Customers can only book your main products and options on GET LOCAL. Sell extras separately, for example on arrival.
Redemption Sync	❌	Redemptions aren't reported to GET LOCAL. Ventrata doesn't notify GET LOCAL when a ticket is scanned or redeemed. GET LOCAL only sees a redemption if it reads the booking back from Ventrata.
Pass Walkup Scanning Sync	❌	GET LOCAL pass holders can't be scanned at your entrance without a booking. Customers from GET LOCAL need a booking made through GET LOCAL before they visit.
Gift Card Sync	❌	Ventrata gift cards can't be sold or redeemed through GET LOCAL. Gift cards bought in Ventrata can't be used on GET LOCAL, and GET LOCAL can't sell Ventrata gift cards.

✅ supported · ❌ not supported

Good to know: limits and details of the GET LOCAL connection

Delays: availability and prices reach GET LOCAL only when it checks, so there's always a short delay after you change something in Ventrata.
Cancellation cutoff: GET LOCAL can cancel over the API only before your option's cancellation cutoff. Later cancellations have to be agreed with you.
What GET LOCAL can see: only the destinations, products and options allowed on the reseller and the connection, and enabled for sale on the Direct API source. See how to allow or disallow products.
Tickets: GET LOCAL issues the Ventrata tickets or voucher it gets on confirmation, so your usual scanning and redemption work as normal.
Test bookings: GET LOCAL can send test bookings while it sets up the connection. Test bookings don't use your availability and aren't invoiced.

FAQs

No products are displayed on the connection page.

Verify which destinations, products, and options are allowed on your reseller and connection. Next, confirm that your products and options are enabled for sale on the Direct API source. If the issue persists, contact our Technical Support.

My Ventrata products use Booking Size fares, and pricing isn't working correctly on GET LOCAL.

After every fare change, update the product mapping to ensure the partner tier counts are synced with Ventrata. Ensure the fare is enabled for sale over Direct API.

📚 More about Ventrata connections

Partner Information

GET LOCAL SCHWEIZ AG

Balsberg, Balz-Zimmermann-Strasse 7

CH-8152 Glattbrugg, Switzerland

getlocal.ch

Ventrata Partner ID: 086a2dcc-f34c-4365-909d-c338ab2688bc

GET LOCAL: Reseller Connection