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Go City Operator Connection

How to connect your products in Ventrata to Go City to resell their passes

Dominic Martinkevic avatar
Written by Dominic Martinkevic
Updated over 3 months ago

Go City is a leading provider of multi-attraction passes, offering tourists a convenient and cost-effective way to explore top destinations.

This operator connection (also referred to as backend) allows you to connect Go City system to resell their passes through Ventrata more efficiently and automatically. The capabilities of this connection include:

  • Syncing pass pricing from Go City system.

  • Posting bookings (pass purchase) and cancellations from Ventrata to Go City.

  • Receiving pass QR code from Go City system and issuing them to your customers.

Looking for the connection for Go City to resell your products, and to be able scan and redeem their passes instead? See Go City Reseller Connection.


Configuring Operator Backend

Before You Begin:

  1. Once you have a commercial agreement in place to sell Go City passes, contact your Go City contact or [email protected] and request "Trade API credentials" and products you intend to sell added to your account. Credentials you will need should include GoCity User & GoCity Password.

  2. In the Ventrata Dashboard, navigate to Products → Operators, and select the Go City operator for which you would like to set up the connection.

  3. In the Backend Partner section, choose Go City from the list of available connections and enter the GoCity User & GoCity Password received.

  4. Click Update Operator to save the configuration.


Mapping Products

Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the Go City system:

  1. In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the Go City system.

  2. Edit the product and ensure the Operator is set to the correct operator, where you have already configured the backend.

  3. Check Backend Connected for this product to use the API connection (backend). To pull availability from Go City, ensure Backend Availability is checked (this will automatically create unlimited/freesell availability as per Go City configuration). If you do not check Backend Availability, the product will use the availability as configured in Ventrata but will still post bookings to Go City. Click Update Product to save.

  4. The product page will now display the Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from Go City. Ensure that no fields are left empty (unmapped), and click Save Changes.


Troubleshooting

Issue

Possible Solutions

Error when updating operator to save backend configuration.

Likely GoCity User & GoCity Password are not valid. Double-check these details with your GoCity contact. If issue persists, contact us for support.

No Backend Connected checkbox in product settings.

Likely operator selected for the product doesn't have backend configured, check backend configuration and try again. If issue persists, contact us for support.

The supplier/product/option/unit I want to map is not on the dropdown.

Dropdown list is pulled based on GoCity products (passes) made available to you by Go City. Double-check these details with your Go City contact. If issue persists, contact us for support.


Partner Information

Go City Group
Grainhouse 6, Dryden St,
London WC2E 9NH, United Kingdom

Affiliated Entities:
Go City Limited
Go City, Inc
Go City North America LLC
Go City Asia Pte. Limited
Go City Ireland Limited
Go City Holdings Limited

Eden Bidco Limited

Ventrata Partner ID b880f9df-612d-4f95-9611-f64b2137b936

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