What are comparisons?

A comparison product can be a premium product for a higher price with extras included in the attraction or a variation of the same product for the same price.

Create Comparisons (Up-sell)

Create a comparison product in the Dashboard.

In your Ventrata Dashboard, go to Products > Products.

Products
Select an existing product.
Go to the Comparisons (Up-sell) tab.
Press the + NEW COMPARISON button.

New Comparison
Keep the 'Up-sell' box checked to offer this comparison.
Select booking which options should offer a comparison or do nothing to keep all options.

Option
📗 TIP
If the product has no options, keep the default 'All Options' selection.
Select the comparison product.

Other Product
📗 TIP
This is the product with which the customer can REPLACE their first choice.
Configure a time tolerance in minutes to allow the system to search for the next valid configured tour time on the upsold product within that tolerance window.

Tour Time Tolerance
Map units of the comparison product to those of the original product.

Map Units
Enter a description.

Description
📗 TIP
This appears on the web checkout when selecting a comparison product.
Select which sources can offer the comparison.

Sources
Press the Create Comparison button.

Create Comparison

Comparisons Flow

📒 NOTE

Comparisons are not available through the Backoffice channel.

Checkout

The customer selects a product, number of tickets, and tour time. Before the selection of a payment method, the customer may decide to change their selection to a potentially more advantageous offer.

Upgrade Your Experience

Terminal App

Prerequisites:

The 'Allow Upgrades' option is enabled in the location settings.

Allow Upgrade

Ticket Scan

The seller at the attraction scans the customer's ticket. Using the three dots on the booking detail, they can select the Comparisons (Up-sell) option and offer an alternative product.

Scan - Comparisons (Up-sell)

Manifest

The seller can also look up a booking from the manifest. Using the same three dots on the booking detail, they can select the Comparisons (Up-sell) option and offer an alternative product.

Manifest - Comparisons (Up-sell)

Kiosk

Prerequisites:

The 'Allow Upgrades' option is enabled in the location settings.

Allow Upgrade

Via Buy Tickets

The customer presses the Buy Tickets button and selects a product, number of tickets, and tour time.

Buy Tickets

Before checkout, the customer may decide to change their selection to a potentially more advantageous offer if one is available.

Upgrade Your Experience

The customer presses the Upgrade for [amount in currency] button to select

type and number of tickets
date and time of the upgrade

Select Tickets & Date and Time

After that, the upgrade appears selected.

Upgrade Selected

The customer continues to

enter their information,

Customer Info
select a payment method, if gift card is also enabled at the location

Choose Payment Method
choose how tickets are delivered

Success

📗 TIP

Select one or more delivery methods, for example, send via QR Code and send them to the customer via email.

Deliver Tickets

Via Upgrade

The customer presses the Upgrade My Ticket button and selects a product, number of tickets, and tour time.

Upgrade My Ticket

The customer then scans their ticket or enterst the ticket ID manually.

Scan or Enter Ticket ID

If an upgrade is available, the ticket details are shown on the right side and the Upgrade button appears below.

Tickets

When the customer presses the Upgrade for [amount in currency] button, they continue to the payment method, if there is a price difference.

📒 NOTE

The customer does not choose a date and time or tickets — the upgrade is booked for the same number of tickets and travel date and time as the original booking.