Prerequisites:
A waiver form is created in the Dashboard and associated with the relevant products.
If the customer must sign a waiver before redeeming their tickets, check the 'Waiver Required' field.
Select whether a waiver is required for each ticket in the booking or once per booking.
Waiver Settings on Product
Enable the waiver reminder email to automatically send reminders to customers.
Enable waiver reminder email
📗 TIP
Learn more about booking emails and email template configuration.
Sign Waiver
A waiver reminder email is automatically sent when a customer books a product with a required waiver.
📗 TIP
You can also send the waiver form using the Send Waiver Form button on the booking level.
Send Waiver Form
Waiver reminder email
The Sign Waiver button takes the customer to the Manage My Booking (MMB) portal. They are automatically signed in using the booking credentials and redirected to the relevant booking detail.
‼️ IMPORTANT
If a required waiver for an included product in a package does not appear in the Manage My Booking (MMB) portal, make sure the 'Package Product' option is unchecked in the package product details. If it is enabled, customers will not be able to view or sign the waiver.
Package Product
In the Requirements section of the booking detail, press the Sign waivers button.
Sign Waivers
📒 NOTE
The numbers displayed on the Sign Waivers button indicate how many waivers have been signed out of the total number required for the booking.
The total depends on the waiver settings and the number of tickets in the booking:
Waiver on Ticket - the total equals the number of tickets that require a signed waiver
Waiver on Booking - the total is always 1, regardless of the number of tickets.
If waivers are required per ticket, a waiver is displayed for each ticket on the Sign Waivers page. If waivers are required per booking, only a single waiver is displayed.
Sign Waivers - Per Ticket
📒 NOTE
If multiple waivers are available for a ticket, customers need to sign only one of them.
Select a waiver for one of the tickets to review its contents.
Waiver Text
Fill in the required information, check the box to confirm that you have read and agreed to the waiver, then press Submit. Repeat for each required waiver.
Submit Waiver Form
When all required waivers have been signed, a confirmation banner appears at the top of the booking detail. Press the View signed waivers button to view the list of signed waivers.
View Signed Waivers
List of Signed Waivers