📒 NOTE
While this problem should no longer occur, if it does appear on any of your product, please contact your Customer Success Representative or our Technical Support.
Problem
This article deals with the following error:
Validation Failed - date is before product start date
This error occurs when you create a Multi-Date package with a set 'Starts On' date, which contains products that do not have any set starting dates.
📗 TIP
Path to setting: Products > Products > [your-product] > press the pen and paper icon to edit product detail > scroll down the form
In the above example, the 'Starts On' date of the package is set to 1st May 2024 and the products included in it do not have any set 'Start' nor 'End' date. When the customer selects the date on the travel date selection screen, they will see the calendar open on the incorrect month.
This calendar should open in May since the package only starts from May 1st, but instead starts on the day the customer access the booking.
Additionally, after selecting a date before the start date, the customer will be faced with the 'Validation Failed - date is before product start date' error.
Solution
You can either not set a start date on the multi-date package product or set the same start date on the package includes.