This connection is in testing and may not be available to all users.
Zenchef is a restaurant management and reservations platform. Zenchef is popular solution with the attractions that are also operating restaurant requiring reservations within their venue.
This operator connection (also referred to as backend) allows such attractions to connect with restaurant operator using Zenchef to resell (and if needed package) their products through Ventrata more efficiently and automatically. The capabilities of this connection include:
Syncing availability from your operator's Zenchef system.
Posting bookings, updates, and cancellations from Ventrata to Zenchef.
Receiving vouchers/tickets from your operator's Zenchef system and issuing them to your customers.
Configuring Operator Backend
Before You Begin:
Ensure the company whose products you want to resell is created as an operator in Ventrata.
Ensure the products of this operator are created in Ventrata. The connection can sync availability, pricing, bookings, and more, but it does not automatically create products in Ventrata.
Contact your operator to obtain Zenchef API credentials: Zenchef Restaurant ID and Zenchef API Token. This information is available to the restaurant in their Zenchef dashboard unders Partners → Integrations or from Zenchef team.
In the Ventrata Dashboard, navigate to Products → Operators, and select the Zenchef-powered operator for which you would like to set up the connection.
In the Backend Partner section, choose Zenchef from the list of available connections and enter the Zenchef Restaurant ID and Zenchef API Token received.
Click Update Operator to save the configuration.
Mapping Products
Once the operator has been configured with its backend, you can proceed to Product Mapping—the process of connecting your Ventrata products and options with the corresponding products and options from the operator's Zenchef system:
Note in Ventrata's connection implementation Zenchef restaurant rooms (and additionally "All Rooms") will be returned as products for mapping.
In the Ventrata Dashboard, navigate to Products → Products and select the product you would like to map to the operator's Zenchef system.
Edit the product and ensure the Operator is set to the correct operator to which this product belongs, where you have already configured the backend.
Check Backend Connected Zenchef this product to use the API connection (backend). To pull availability from Zenchef, ensure Backend Availability is checked. If you do not check Backend Availability the product will use the availability and configured in Ventrata but will still post bookings to Zenchef. Click Update Product to save.
The product page will now display a Mappings tab. Navigate to this tab and map your Ventrata product, option(s), and units by selecting the corresponding products, options, and units from the dropdown lists as received from Zenchef (corresponds to Zenchef rooms). Ensure that no fields are left empty (unmapped), and click Save Changes.
Troubleshooting
Issue | Possible Solutions |
Error when updating operator to save backend configuration. | Likely Zenchef Restaurant ID and Zenchef API Token are not valid. Double-check these details with your operator. If issue persists, contact us for support. |
No Backend Connected checkbox in product settings. | Likely operator selected for the product doesn't have backend configured, check backend configuration and try again. If issue persists, contact us for support. |
The supplier/product/option/unit I want to map is not on the dropdown. | Dropdown list is pulled based on restaurant rooms in Zenchef made available to you. Double-check these details with your operator and Zenchef. If issue persists, contact us for support. |
Partner Information
ZENCHEF SAS
63 Av. de Villiers
75017 Paris, France
Paris Trade and Companies Register 528389794
Ventrata Partner ID a7fb0c12-9a0a-49ed-87f6-97813ec681f9