Articles on: Point of Sale

Hotel Deposit

Customers, who paid a deposit and received vouchers from resellers at hotels can come to you and pay the full amount of the voucher, while also purchasing new bookings.

If you need guidance on how to activate and log into your device, read through our article How to Activate a Terminal.

In the Ventrata terminal app, go to the Sales page.


Tap the Hotel Deposit button.

Hotel Deposit

Select the reseller you are doing the booking for.

Select Reseller

Select the product.
There is a 28 minute time limit on finishing a booking once a product has been added to the shopping cart.

Select Product

Fill in the booking form for the product.

To learn about the different types of booking form, take a read in our article on New Booking.

Press the Add button.

Add Product

Select which products the customer wants to redeem right away and which ones later.
You may also press the Redeem All button to check all products and continue.


Press the Continue button.
On the Delivery Method page, select the delivery mode by tapping the green button :
Ticket Per Person (default value) - one ticket for each person in the group
Single Group Ticket - one ticket for the entire group
Select delivery method:
Print Tickets - if a printer is available, you can print out the tickets
Send via SMS - select country code and enter phone number
Send via Email - enter email address
Send via QR code - a QR code is generated on your device after the tickets are paid for, the customer can take a picture of it and keep the ticket(s) on their phone
Scan City Pass - guidance in the next step
If the Scan City Pass delivery method was selected, select each order and scan the customer's City Pass.

Scanned City Pass

Press the Continue button.

Delivery Method

Set the deposit amount. This is the value the customer was charged for the voucher by the reseller and will be subtracted from the full amount of the product.
Press the Continue button.

Set Deposit Amount

Select the payment method:
Cash - enter the amount received from the customer in the 'Amount tendered' field, in the next step the app will calculate the change for the customer
Gift Card - scan the card's QR code or enter its reference number using the app keyboard
Other - manually enter the method's reference number in the 'Reference' field
Split payments are also allowed. Change the total in the first selected payment method to the desired amount, have the customer pay this partial amount and press the Pay Now button. Change the amount in any other payment method and have the customer pay that amount, the press the Pay Now button. Repeat until the entire amount is paid.

Press the Pay Now button at the bottom of the page and request the selected payment method from the customer.

Payment Method

Once the tickets are delivered and paid for, a confirmation page is shown and a new order can be placed on the device.


Updated on: 13/12/2023

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