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How to Activate a Device in Terminal Mode

The Ventrata app enables you to sell and collect tickets for your products on select hardware devices.

Updated this week

By activating the terminal it is linked to, your Ventrata account synchronises your activities from the terminal with the Ventrata Dashboard.When the Ventrata mobile app is first installed on a phone or payment terminal, you must perform the device activation process. Once activated, new versions of the app will activate the device automatically.

📒 NOTE

Regular updates are applied automatically, but full reinstallation of the app requires manual intervention if functionality issues occur.

📒 NOTE

If the terminal replaces an older device, ensure it is registered to your account. Coordination with an admin may be required to add the terminal through the back office.


Prerequisites:

  • A location for is created in the Ventrata dashboard.

  • Configs of peripheral devices, such as printers or payment terminals, are created in the Ventrata dashboard.

  • Sellers are created in terminal's destination.

Create New Terminal

  1. In the Ventrata dashboard, go to Ticket Terminals > Terminals in the navigation bar.

    Terminals

  2. If you use Destinations, select the destination for which you want to add the new terminal.

    Brno

  3. Press the + New Terminal button.

    New Terminal

  4. Enter terminal 'Name'.

    Name

  5. Enter 'Serial Number' if available.

    Serial Number

    Serial Number


    📗 TIP

    If you are using a terminal device, you can find the Serial Number on the back of the device (copy the number following S/N). If you are using a phone, go to Settings > About phone for Android / System Settings > General > About for iOS.


  6. Select 'Gateway'.

    Gateway

    Gateway


    📒 NOTE

    Ensure that the gateway is activated in your Ventrata dashboard. For more information, visit How to Create Gateways.


  7. Select the configs of all peripheral devices such as printers, scanners, routers, etc. connected to the terminal.

    Configs

    Configs

  8. Select the Terminals mode.

    Mode

    Mode - Terminals

  9. Press the Create Terminal button.

    Create Terminal

    Create Terminal


Activate Terminal

  1. In the Ventrata dashboard, go to Ticket Terminals > Terminals in the dashboard.

    Terminals

  2. Select your terminal and keep the Update Terminal window open on your screen.

    Activation Code

  3. Open the Ventrata app on the terminal.

  4. On the Activation page of the app, type the activation code displayed at the top of the terminal details.

    Activation Page

    Activation

  5. Then, back in your browser, go to Ticket Terminals > Sellers.

    Sellers

  6. Select your seller and keep the Update Seller window open on your screen.

    Seller Pin

  7. On the Login page of the app, type the Pin code from the seller details.

    Seller Login

    Login

The terminal is activated and the seller is logged in.

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