Extras let you add additional charges or services to bookings. In this article, you will learn how to use an extra to offer Cancellation Protection.
Use Cancellation Protection to offer an optional extra that customers can purchase during booking to avoid cancellation fees.
📗 TIP
Configure Change Fees to charge customers when they cancel or reschedule their bookings through the Manage My Booking portal.
📘 EXAMPLE
Consider the following cancellation rules:
14 days or more before the tour date = FREE cancellation
14 to 2 days before the tour date = a cancellation fee applies
Less than 2 days before the tour date = cancellation not allowed
Or, you can offer Cancellation Protection, allowing customers to purchase the option to cancel their booking at any time. Customers who do not purchase Cancellation Protection remain subject to the configured cancellation cutoff and any applicable fees.
Create Cancellation Protection
Create Cancellation Protection
You can offer an extra that customers can purchase to protect themselves from cancellation fees.
Navigate to the product where the cancellation protection applies.
Products
Go to the Extras tab.
Extras
Press the + NEW EXTRA button.
New Extra
Enter 'Cancellation Protection' as the extra name.
Select 'Booking' to apply the fee to the entire booking.
Available On Booking
Check the 'Booking Cancellation Allowed' box.
Booking Cancellation Allowed
Keep only the 'Web Checkout' source checked.
Available for Sale on Web Checkout
Select the applicable tax rate (if needed).
Tax Rates
Press the Create Extra button.
Create Extra
In the Retail tab, locate the lines for the 'Cancellation Protection' and enter the fee amount—this is the amount the customer will pay at the time of booking.
Cancellation Protection Price
Set the Cancellation Cutoff to 2 days.
You can apply this cutoff for the Web Checkout only or to all sources, depending on your operation.
Cancellation Cutoff
📒 NOTE
The Cancellation Cutoff applies only to bookings without the Cancellation Protection extra. If a customer purchases Cancellation Protection, they can cancel their booking at any time through the Manage My Booking portal, regardless of the configured cancellation cutoff.
Cancellation Protection Flow
Cancellation Protection Flow
During booking, customers can add the Cancellation Protection extra.
Cancellation Protection
The booking total includes the ticket price and the Cancellation Protection fee.
If customers purchase Cancellation Protection, they can cancel their booking at any time through the Manage My Booking portal using the Cancel booking button.
Cancel booking
📒 NOTE
Customers who purchase Cancellation Protection can cancel their booking regardless of the configured cancellation cutoff. Customers who do not purchase the extra remain subject to the configured cancellation cutoff and any applicable cancellation fees.
After cancellation, the booking level shows:
the full ticket price as refunded
the Order Total equal to the Cancellation Protection fee, which is non-refundable
Booking Level