Ventrata uses WorkOS, a secure authentication service, at login.ventrata.com to manage access to the Dashboard. You can log in using either a password or a passkey.
🎯 COMING UP
Over time, additional authentication methods such as SSO, two-factor authentication, and magic links will be supported.
🎭 WHAT IS NOT CHANGING
Your email address and login credentials stay the same, and your data and permissions are not affected. Sales portals and Ventrata Terminals are separate and are not part of this login process.
Prerequisites:
Add
[email protected]and[email protected]to your organisation’s email allowlist.
📗 TIP
For the best experience and security, use Google Chrome as your default browser.
Accept Invitation to Ventrata
When your user account is created, you will automatically receive an invitation email.
When your user account is created, you will automatically receive an invitation email.
Press Open Ventrata in the invite.
Account Invitation
The invitation page open with your email address pre-filled. Press Continue.
Accept Invitation
Enter your first and last name.
Enter Name
You can choose your authentication method:
Create a password
Continue with a passkey
Choose Authentication Method
Create a Password
Create a Password
Enter a password that meets the following requirements:
At least 10 characters
Mix of upper/lowercase letters, numbers, special characters
Not reused from another account.
📗 TIP
Use a password manager like 1Password to generate and securely store strong, unique passwords. Avoid relying on built-in browser password managers, which are less secure.
Enter Password
Press Continue.
A 6-digit code will be sent to your email.
Verify Email
Enter the code to verify your email.
Enter Code
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When verifying your email for the first time, you will be offered the option to save a passkey. You can skip it, but we highly recommend creating a passkey for stronger security.
Once verified, your account is ready.
Continue to Sign-in
Continue to sign in.
Continue with a Passkey
Continue with a Passkey
Passkeys provide stronger security than passwords by using cryptographic keys stored securely on your device or password manager. They protect you from phishing and password leaks.
Press Continue with a passkey.
Passkeys
Press Create a passkey.
Create a passkey
The default option is to save the passkey to Google Password Manager.
Press Save another way to choose from other options.
Save Passkey to Google Password Manager
Where to save your passkey
Google Password Manager
Default Chrome option. Convenient but less secure, as it ties keys to your Google account and browser profile.
iCloud Keychain (macOS/iOS only)
End-to-end encrypted and syncs across Apple devices. Recommended for Apple users.
Use a phone, tablet or security key
Best option. Hardware security keys (for example, YubiKey) or device-based passkeys provide phishing-resistant, highly secure storage. Ideal for enterprise environments.
Your Chrome profile
Stores the passkey locally in your Chrome profile. Convenient but not portable if you change devices.
Windows users
Can use Windows Hello (PIN, face recognition, or fingerprint) or save a passkey to a physical security key (for example, YubiKey). Provides strong, phishing-resistant login on Windows devices.
📗 TIP
For maximum security, choose iCloud Keychain (Apple), Windows Hello (Windows) or a hardware security key (if available).
Save Passkey Another Way
Follow the on-screen instructions to save your passkey.
Once saved, a confirmation banner appears, and you can continue to sign in.
Continue to Sign-in
Sign in
Logging into your account depends on the authentication method you chose during setup.
With Password
With Password
Go to login.ventrata.colm.
Enter your email address.
Enter Email
Enter your password.
Enter Password
Then press Sign in.
With a Passkey
With a Passkey
Go to login.ventrata.colm.
Enter your email address.
Enter Email
Press the Sign in with a passkey button.
Sign in with a Passkey
Select your authentication method (saved passkey, Windows Hello, device, or security key).
Use a Saved Passkey
Then follow the on-screen prompts to complete the authentication.
Organisation Login with a Custom Domain
If your organisation uses a custom domain for authentication:
If your organisation uses a custom domain for authentication:
📗 TIP
If you are an admin user, you can manage your organisation’s authentication methods (SSO, directory sync, domains) in the Admin Portal.
Go to login.ventrata.colm.
Enter your email address.
Enter Email
If you belong to multiple organisations, select the correct one when prompted.
You will be offered the login methods your organisation has configured (passkey, SSO, 2FA).
Once authenticated, you will be redirected to the Ventrata Dashboard.
📗 TIP
Admins still create and manage users inside the Ventrata Dashboard. However, authentication methods depend on your organisation’s security setup.
Reset Password
If you forget your password, or need to reset your password:
If you forget your password, or need to reset your password:
Go to login.ventrata.colm.
Enter your email address.
Enter Email
Press Forgot your password?.
Forgot Your Password?
Then press the Send reset instructions button.
Send Reset Instruction
Check your email for a Reset your password email from Ventrata.
Press Reset password in the email.
Reset Password
Enter and confirm your new password.
Then press Continue.
Reset Your Password
Once updated, sign in with your new password.
Sign in with New Password