Manual
Renew a membership to create a new, linked membership with extended validity. You can process a renewal at any time.
Renew a membership to create a new, linked membership with extended validity. You can process a renewal at any time.
Scan the membership or enter the membership reference manually.
On the membership detail, press the Renew / Rebook button.
Rebook / Renew
The new validity period always starts from today's date. Review the renewal price.
📒 NOTE
The price of a renewal is calculated based on the number of additional days purchased.
[membership product price] / [validity days] * [days valid]📘 EXAMPLE
A £10 membership valid for 30 days, renewed on day 28, costs:
10 / 30 * 28 = £9.33Customise renewal terms using these options:
Upgrade Full Price - charge the full price regardless of the number of unused days
Upgrade Append Validity - charge the full price and add unused validity to the renewed membership
Upgrade Append Validity
📘 EXAMPLE
Renewing on day 28 of a 30-day membership results in a renewal with 32 days validity.
📗 TIP
It is not possible to edit the number of memberships, as this valued is pulled directly from the original membership booking.
Complete the renewal process by pressing the Rebook button.
Review the price, select a payment method and press the Pay Now button.
Payment Method
Collect the payment and select the delivery method.
Delivery Method
Scanning the original membership booking as well as the renewed membership will display the renewed membership detail, including the updated expiry date.
Membership Validity Period
📗 TIP
Membership validity is configured in the membership product settings under the 'Voucher Validity (days)' field.
Voucher Validity
The renewal is also reflected in the Backoffice in both the original membership booking and renewed membership booking.
 Original |  Renewed |
Auto-renew
Automatically renew memberships at the full price the day after expiry if there is a card on file for the booking.
Automatically renew memberships at the full price the day after expiry if there is a card on file for the booking.
You can check which membership bookings have auto-renew enabled by navigating to the Bookings table and add the 'Membership Auto-renew' column.
Bookings - Membership Auto-renew
Enable Auto-renew
To set up automatic renewal as a default, open your membership product:
In the Packages & Memberships section, enable 'Membership Auto-renew'.
Membership Auto-renew
Enable 'Membership renewal email' to notify customers about the upcoming expiry and renewal (if configured).
Enable membership renewal email
📒 NOTE
A membership renewal email template must be enabled when auto-renewal is active so that customers are notified that funds will be collected.
Press the Update Product button to save your changes.
Update Product
Renewal Process
If enabled, the membership renewal email notifies the customer about the upcoming expiry:
30 days before
7 days before
1 day before
The renewal email is hardcoded to include:
product name
expiry date
information that the membership will be automatically renewed
📒 NOTE
If a card is stored on the booking, the membership will be charged automatically charged at renewal.
validity period
booking reference
You may add custom text below this section.
📗 TIP
Learn more about Email Templates.
Membership renewal email
Auto-Renew Opt-Out
Auto-renewal is automatically preselected during purchase. If a customer does not wish to automatically renew their membership:
Toggle the Auto-renewal option off on the product form.
Press the Add button to continue the booking process.