Product Setup
📗 TIP
Understand how each product field behaves in the product settings.
Email Notifications Section
Email Notifications Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Enable membership renewal email | ✅ | select email template |
Enable Membership Renewal Email
Packages & Memberships Section
Packages & Memberships Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Membership | ✅ | |
Membership Auto-renew | ✅ |
Membership
Ticketing & Redemption Section
Ticketing & Redemption Section
Field | ✅ Enabled / ❌ Disabled | Settings |
Voucher Validity (days) | length of time the membership is valid | |
(Optional) Voucher Validity Roundup | ✅ | round up to the next:
|
Voucher Validity
Manual Renew Flow
When auto-renew is enabled, customers have the same options as during manual renewal via the Renew Membership button:
Renew Today - the new membership starts immediately and is extended by the number of days already used. The price may be proportionately discounted.
This option is available if the membership was purchased at least one day ago.
Renew After Current Term - the new membership starts after the existing membership expires. This option is charged at the full price and extends the membership by the full validity period.
📗 TIP
For more details on the manual review flow, visit How to Renew Memberships in the MMM Portal.
Customers can also manage auto-renew from the same page using the Auto-renewal toggle. This option behaves identically to the toggle on the Settings page.
📗 TIP
See the Auto-Renew Membership Flow section below for more details on auto-renew behaviour.
Auto-Renew Membership Flow
Log in to the MMM portal.
Locate the membership in the Memberships tab.
Memberships
📒 NOTE
If you log in with a reference code and last name, the membership is displayed immediately.
If Auto-renew is enabled on the product,
An 'Auto-renewal is active' label is visible on the membership detail
A Settings button is available on the membership detail
Press the Settings button to manage auto-renew.
Renew Membership
Auto-Renew ON
Auto-Renew ON
When auto-renew is enabled, a membership renewal email notifies the customer about the upcoming expiry:
30 days before
7 days before
1 day before
The renewal email is hardcoded to include:
product name
expiry date
information that the membership will be automatically renewed
📒 NOTE
If a card is stored on the booking, the membership will be charged automatically at renewal.
validity period
booking reference
You may add custom text below this section.
📗 TIP
Learn more about Email Templates.
Auto-Renew OFF
Auto-Renew OFF
Disable Auto-renewal and press Continue to save your settings.
A banner informing the customer about the expiry date is displayed at the top of the screen, and the 'Auto-renewal label is inactive' label is visible on the membership detail.
Auto-Renewal Inactive
The customer can either:
allow the membership to expire, or
manually renew their membership using the Renew Membership flow
📒 NOTE
Disabling auto-renewal on the membership does not affect the product or other membership bookings. Customers can re-enable auto-renewal at any time using the Settings button on their membership using the MMM portal.