Manual
Renew a membership to create a new linked membership with extended validity. You can process a renewal at any time.
Renew a membership to create a new linked membership with extended validity. You can process a renewal at any time.
Go to Bookings > Bookings and locate the membership booking.
Open the booking and press the Renew button.
Renew Membership
The new validity period always starts from today's date.
Validity From - Expires On
Check the renewal price.
📒 NOTE
The price of a renewal is calculated based on the number of additional days purchased.
[membership product price] / [validity days] * [days valid]📘 EXAMPLE
A £10 membership valid for 30 days, renewed on day 28, costs:
10 / 30 * 28 = £9.33Customise renewal terms using these options:
Upgrade Full Price - charge the full price regardless of the number of unused days
Upgrade Append Validity - charge the full price and add unused validity to the renewed membership
Upgrade Append Validity
📘 EXAMPLE
Renewing on day 28 of a 30-day membership results in a renewal with 32 days validity.
Complete the renewal process by pressing the Checkout button and paying the renewal price.
The renewal is recorded in both the original membership booking and renewed membership booking.
 Original |  Renewed |
Auto-renew
Automatically renew memberships at the full price 1 day after expiry if there is a card on file for the booking.
Automatically renew memberships at the full price 1 day after expiry if there is a card on file for the booking.
You can check which membership bookings have auto-renew enabled by navigating to the Bookings table and add the 'Membership Auto-renew' column.
Bookings - Membership Auto-renew
Enable Auto-renew
To set up automatic renewal, open your membership product and:
Enable 'Membership Auto-renew'.
Membership Auto-renew
Enable 'Membership renewal email' to notify customers about the upcoming expiry and renewal (if configured).
Enable membership renewal email
Press the Update Product button to save your changes.
Update Product
📒 NOTE
You can enable the Membership renewal email on the supplier settings to automatically enable the email for all membership products.
Renewal Process
If enabled, the membership renewal email notifies the customer about the upcoming expiry:
30 days before
7 days before
1 day before
The renewal email is hardcoded to include:
product name
expiry date
information that the membership will be automatically renewed
📒 NOTE
If a card is on stored on the booking, the membership will be charged automatically automatically charged at renewal.
new validity period
booking reference
You may add custom text below this section.
📗 TIP
Learn more about Email Templates.
Membership renewal email
Auto-Renew Opt-Out
If a customers does not wish to automatically renew their membership:
Navigate to Bookings > Bookings, and locate the booking.
Press the Make Changes button.
Toggle the 'Membership Auto-renew' checkbox to opt out.
Booking - Toggle Membership Auto-renew
📗 TIP
You can also enable 'Membership Auto-renew' for an individual booking, even if the membership product is not configured with auto-renew by default.