Add Weight

Prerequisites:

If you use resources, at least one resource group and resource is assigned to the product.

📒 NOTE

Similarly to capacity, 'Max Weight' can be configured both on the product and on the associated resource. Bookings are allowed until the lower limit is reached.

If both capacity and weight limits are set, availability is determined by whichever limit is reached first.

Product

Define product availability by adding a weight limit directly in the product settings.

In the Ventrata dashboard, go to Products > Products.
Products
Select an existing product or create a new one.
Press the pen and paper icon to edit the product details.
Edit Product
In the Availability section, check the 'Fixed Weight' box.
Select the weight unit — kilogram (kg) or pounds (lb).
Fixed Weight & Weight Unit
In the 'Max Weight' field, enter the maximum allowable weight.
Max Weight
Press the Update Product button to save your changes.
Update Product

Resource

Limit product availability by setting a weight limit on the associated resource.

In the Ventrata dashboard, go to Products > Resources.
Resources
Select an existing resource or create a new one.
Check the 'Fixed Weight' box.
Select the weight unit — kilogram (kg) or pounds (lb).
Fixed Weight & Weight Unit
📒 NOTE
If a weight limit is also set on the product using a different unit, the booking form will display the product's weight unit, not the resource's.
In the 'Max Weight' field, enter the maximum allowable weight.
Max Weight
Press the Update Resource button to save your changes.
Update Resource

Tickets

Add default weights for each ticket type to support availability checks before the actual customer weight is known.

In the Ventrata dashboard, go to Products > Products.
Products
Select an existing unit or create a new one.
In the Tickets tab, edit a unit or create a new one.
Tickets
In the 'Default Weight' field, enter a default weight per ticket.
Default Weight
📒 NOTE
The ticket weight unit matches the unit selected in the product settings.
Press the Update Unit button to save your changes.
Update Unit

Use Weights During Booking

Backoffice / Sales Portal

In the Ventrata dashboard, press the + New Order button in the top navigation.
Select a product with a configured weight limit.
Select the number of units and a tour (if applicable).
Availability is calculated based on both capacity and weight limits.
Capacity and Weight Limits
If a resource is assigned, the applicable capacity and weight limits are displayed next to the resource name.
Resources
Enter the weight of each customer in the ticket details.
Weight per Ticket
📒 NOTE
The weight unit can be freely changed during booking. For availability checks, the unit is converted to the unit specified at the product level (or resource level if not set on the product level).
Complete the booking.

Web Checkout

Select a product with a configured weight limit.
Select the number of units.
Enter the weight for each unit.
Availability is calculated based on both capacity and weight limits.
If the total weight does not exceed the weight limit, select a tour date and time.
Booking Weight within Limit
If the combined weight of all visitors in the booking exceeds the configured weight limit and/or capacity, a message is displayed prompting the customer to select a different date. The availability calendar is automatically shown.
Booking Weight Exceeds Limit
📒 NOTE
The weight unit can be freely changed during checkout. For availability checks, the unit is converted to the unit specified at the product level (or resource level if not set on the product level).
Change Weight Unit
Complete the booking.

Manage Availability Using Weights

Availability Calendar

Use the availability calendar to view and update availability.

On the product level, go to the General Availability tab and switch to 'Max Weight' to display weight-based availability settings.

Select an availability entry and change the weight limit as needed.

📒 NOTE

The weight unit matches the unit selected in the product settings.

Manifests

Use the 'Weight' (total weight capacity) and 'Available Weight' (remaining weight capacity) filters in the calendar to review availability based on weight.