Product availability encompasses a set of modifiers (capacity, resource groups, opening hours, tour times) that are taken into account when a booking takes place. Resource availability is typically an automated process where the distribution and sum of all available resources is taken into account depending on product and resource capacity, date and time specification and so forth.
📒 NOTE
This article focuses on product availability using resources. If you are looking for more information on how to cap product availability for resellers, read our article on Allocations.
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Read our articles on How to Set Product Availability and How to Use Resources and Resource Groups before you continue.
Product and resource availability management closely affect one another in that
you may share multiple resources for one product
and have the same resources assigned across multiple products.
📒 NOTE
Options settings, ‘Options’ being underlying elements to your products, may require resources and affect the overall resource allocation and product availability during booking. Consider these factors when setting up both your products and resources.
Prerequisites:
Capacity is defined for the product.
Manifests are set up in your Calendar.
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If you need help creating manifests, read our article on How to Create a Manifest.
Availability Management on the Product
Product availability is derived from a set of settings. This includes the product’s opening hours, assigned resources or capacity restrictions.
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Learn how to manage product availability using resources.
Availability Management Using Manifests
Manifests offer an overview of product and resource availability based on selected criteria. The page takes into account at minimum capacity and resource settings on the product level, available resources assigned to the manifest and bookings.
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Learn how to use manifests to manage availability using resources.
Using Bulk Changes
Bulk changes help you allocate a resource in bulk by re-defining any of the following parameters:
Date range
Sources
Months and Weekdays
Tour Groups and Tours
Capacity
Bulk changes can be applied up to 3 months ahead.
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Learn how to use bulk changes to allocate resources in bulk.
Troubleshooting Product Availability Issues
Availability is governed by multiple factors within the system.
Verify the tour times are set up correctly.
Check the overall availability settings for the product.
Ensure no conflicting resource group settings are preventing the product from being available.
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Learn how to debug product availability.
Best Practices for Capacity Management
Always align total capacity with the combined seating availability for all resources.
Prioritise product-level adjustments over calendar-level changes to ensure accuracy.
Review your capacity settings regularly to reflect the current operational resources.
By following these principles, you can avoid overselling, maintain accurate availability, and improve overall customer satisfaction.