🔐 Required Role Permissions: Vouchers
A reseller voucher is a document distributed by a reseller and issued by a supplier that entitles a customer to a service, such as a tour, hotel stay, or transportation, sold on behalf of the original service provider. The voucher serves as proof of purchase and must be presented by the customer to redeem the service.
Create a New Voucher
In the Ventrata dashboard, go to Resellers > Vouchers.
Resellers - Vouchers
Press the + New Voucher button.
New Voucher
Select the voucher reseller.
Keep the 'Active' box checked to make the voucher usable.
Check the 'Test' box to use the voucher for testing. This excludes the voucher from your accounting.
Reseller
Optionally, select a voucher offer to inherit its configuration.
Voucher Offer
📒 NOTE
When selected, the voucher inherits the product, validity period and pricing configured on the offer.
Select the voucher validity period.
Voucher Validity
Select the destination where the voucher can be used.
Select the product, option (if any) and unit.
Define how many tickets can be booked with one code.
Voucher Configuration
Enter the product price.
Enter the commission value for the reseller.
Price & Commission
Select a settlement method.
Settlement Method
Bill to my account - funds collected in cash or by card clear into the operation's account without the reseller’s commission
Collect to my commission as a deposit - used with wholesalers; the reseller collects their commission as a deposit from the customer, and the rest is paid by the customer at the tour
Pay later - used for promoter sales; the operation pays the reseller a commission at a later date for referring a customer
Enter a voucher reference or have the system generate one.
Voucher Reference
Enter notes, if any.
Notes
Define voucher code structure:
Check digit - enable if you are using EAN-13 barcodes that use a check digit
Prefix - enter a prefix that all generated codes will start with
Voucher Codes
Number Range - enter a from and to number and all vouchers will be assigned a sequential number
Bill Gap - check to invoice the reseller for skipped voucher numbers, which are assumed to have been sold
📗 TIP
If a voucher number does not follow the sequence (1, 2, 3, 4, and then 9 comes in), the system automatically creates bookings with voucher numbers that fill the gap between the last and newest booking (5, 6, 7 and 8 - called ‘bill gap vouchers’).
Number Range
Random Codes - enter how many codes to generate (from 1 to 14 999)
Random Codes
CSV Upload - upload a CSV file with a set of codes
CSV Upload
📒 NOTE
Codes containing letters must use uppercase letters.
Voucher Blocks - add voucher numbers that cannot be re-booked once cancelled
Voucher Blocks
Press the Add notes link next to 'Invoice notes'.
Invoice Notes
📒 NOTE
Invoice notes are descriptions that appear beneath the item line on the reseller invoice. From the voucher detail, press the Print Invoice button to generate the voucher invoice, which will display the notes entered for the selected vouchers.
Voucher Invoice
Press the Create Voucher button.
Create Voucher
Once a voucher is created, the following actions appear on the voucher detail:
Add New Topup - add a topup to pay for the vouchers
Add New Topup
📒 NOTE
When assigning a voucher offer, adding a topup is a mandatory step. Learn more in How to Use Voucher Offers.
Delete - deletes the voucher and its codes
📒 NOTE
The topup entry created from this purchase still remains in the system. Go to Resellers > Topups, un-confirm a confirmed topup, then delete it.
Print Invoice - generates the reseller invoice for the voucher, including any invoice notes
Download Codes - downloads the selected quantity of vouchers in CSV or Excel format
📗 TIP
If you associated a voucher offer with the voucher and selected 'Random Codes', you may need to pay for the vouchers with a topup before the Download Codes button appears.
Print Voucher - prints the vouchers for distribution to customers
Update Voucher - saves any changes made to the voucher detail
Voucher Management
📗 TIP
Before distributing voucher codes to customers, test them using the Redeem Voucher Code option.