This article is a manual on how to assemble and configure an Epson printer.
Epson printers are designed to support a variety of interfaces, including USB, Ethernet, Serial, Bluetooth and Wi-Fi to integrate with various POS systems. Before first use, make sure the printer is connected to a power source, the printer has a paper roll and that it is turned on.
🎞️ VIDEO
Watch this video to learn how to assemble the Epson thermal printer:
Printer Configuration
When ready, make sure the printer is correctly configured based on the connection type and the device it will be paired with.
Printer to Ventrata Dashboard via USB
When processing sales from the backoffice using a browser, you can connect a printer to your computer to print receipts. To ensure proper functionality, the printer must be configured to communicate with the backoffice, which requires specific software. Follow the steps below to correctly configure your printer.
Prerequisites:
Your computer runs a Windows 10 or later version.
The printer is connected to the computer using a USB cable on which the driver is installed.
Make sure you are using Chrome as your browser.
Go to zadig.akeo.ie.
Download the latest version of the software.
Open the installation file.
Open Installation File
Go to Options > List All Devices.
List All Devices
Select the name of the printer connected to your computer.
Select Printer
Make sure that 'WinUSB' is selected in the driver box after the green arrow.
Driver - WinUSB
Then, press the Replace Driver button.
Replace Driver
Wait until the driver is replaced and a success message appears onscreen.
Driver Installed
Open Chrome browser.
Paste the following:
chrome://flagsin the address bar.
Access Chrome://Flags
Search for 'Experimental Web Platform features'.
Experimental Platform Features
Enable this option if it is disabled.
Enable Option
Press the Relaunch button to restart the browser.
Relaunch Browser
Test that your printer prints out tickets.
Printer to Tablet over USB
Epson printers can be connected to POS systems or self-service kiosks using a USB cable. This connection must be specified in the printer config.
In the Ventrata dashboard, go to Ticket Terminals > Configs.
Configs
Press the + New Config button.
New Config
Select 'Printer' from the list.
Printer
Enter a name for the printer config.
Config Name
📗TIP
It is recommended to enter a descriptive name which includes the printer brand and connection type.
Select 'ESC/POS' printer type.
Printer Type - ESC/POS
Select the 'USB' connection type.
Protocol - USB
Select the correct paper width according to the printer's specifications.
Paper Width
Press the Create Config button.
Create Config
Add the config to a terminal entry, which represents the device the printer is connected to.
Printer on iOS via Local Network
Certain Epson printer models can connect to iOS devices over a local network, both using an Ethernet cable or Wi-Fi.
Prerequisites:
The printer is connected to the local network using an Ethernet cable via its LAN (preferred) port or via Wi-Fi.
The iOS device is connected via Wi-Fi to the same local network as the printer.
📗 TIP
To find out the IP address of your printer and device, follow this guide.
In the Ventrata dashboard, go to Ticket Terminals > Configs.
Configs
Press the + New Config button.
New Config
Select 'Printer' from the list.
Printer
Enter a name for the printer config.
Config Name
📗TIP
It is recommended to enter a descriptive name which includes the printer brand and connection type.
Select 'Epson' printer type.
Printer Type - Epson
Select the 'LAN' connection type.
📒 NOTE
This connection type applies to both Ethernet and Wi-Fi networks.
Enter the IP address.
Protocol - LAN & IP Address
📒 NOTE
The IP address must be in the following format:
[ip_address]./[printer_model_number]. The printer must be connected to the same network as the iOS device.Select the correct paper width according to the printer's specifications.
Paper Width
Press the Create Config button.
Create Config
Add the config to a terminal entry, which represents the device the printer is connected to.
Add Printer Config to Terminal
Assign the newly created config to a terminal within the Ventrata dashboard.
In the Ventrata dashboard, go to Ticket Terminals > Terminals.
Terminals
Select an existing terminal or create a new one.
Scroll down the terminal form and select the BOCA template printer config you created above.
Configs
Press the Update Terminal button.
Update Terminal