By activating the terminal it is linked to, your Ventrata account synchronises your activities from the terminal with the Ventrata Dashboard.When the Ventrata mobile app is first installed on a phone or payment terminal, you must perform the device activation process. Once activated, new versions of the app will activate the device automatically.
📒 NOTE
Regular updates are applied automatically, but full reinstallation of the app requires manual intervention if functionality issues occur.
📒 NOTE
If the terminal replaces an older device, ensure it is registered to your account. Coordination with an admin may be required to add the terminal through the back office.
Prerequisites:
Create New Terminal
In the Ventrata dashboard, go to Ticket Terminals > Terminals in the navigation bar.
Terminals
If you use Destinations, select the destination for which you want to add the new terminal.
Brno
Press the + New Terminal button.
New Terminal
Enter terminal 'Name'.
Name
Enter 'Serial Number' if available.
Serial Number
📗 TIP
If you are using a terminal device, you can find the Serial Number on the back of the device (copy the number following S/N). If you are using a phone, go to Settings > About phone for Android / System Settings > General > About for iOS.
Select 'Gateway'.
Gateway
📒 NOTE
Ensure that the gateway is activated in your Ventrata dashboard. For more information, visit How to Create Gateways.
Select the configs of all peripheral devices such as printers, scanners, routers, etc. connected to the terminal.
Configs
Select the Terminals mode.
Mode - Terminals
Press the Create Terminal button.
Create Terminal
Activate Terminal
In the Ventrata dashboard, go to Ticket Terminals > Terminals in the dashboard.
Terminals
Select your terminal and keep the Update Terminal window open on your screen.
Activation Code
Open the Ventrata app on the terminal.
On the Activation page of the app, type the activation code displayed at the top of the terminal details.
Activation
Then, back in your browser, go to Ticket Terminals > Sellers.
Sellers
Select your seller and keep the Update Seller window open on your screen.
Seller Pin
On the Login page of the app, type the Pin code from the seller details.
Login
The terminal is activated and the seller is logged in. In case the terminal activation fails after completing the steps, refer to the troubleshooting section below for guidance.
Troubleshooting Terminal Activation Failures
If you encounter an 'Activation failed' error while setting up your terminal, follow these troubleshooting steps:
Verify the terminal registration in the Ventrata dashboard
Confirm that the terminal has been properly added to your dashboard.
Check that all required fields are completed in the terminal setup.
Ensure the terminal is assigned to the correct destination (if you use them) and location.
📗 TIP
Learn how add a device in the dashboard.
Check the serial number and activation requirements
Verify that the serial number entered matches the device exactly.
Confirm whether the terminal is already registered with the device provider as necessary.
Ensure you have the correct activation code for the specific terminal.
Reattempt Activation
Close and reopen the Ventrata app.
Re-enter the activation code carefully.
Ensure you have a stable internet connection during activation.
📒 NOTE
If you still experience issues after completing these troubleshooting steps, contact Ventrata Technical Support for further assistance.