A two-stage redemption flow includes:
Stage 1: Checked In / Part Checked In
Stage 2: Redeemed / Part Redeemed
Two-stage redemption can support:
boarding
event registration
tour assembly
timed entry
queue management
any operation that needs visibility of attendance before redemption
Configure Product
Configure products to support two-stage redemption.
Configure products to support two-stage redemption.
In the Ventrata dashboard, go to Products > Products.
Products
Select an existing product or create a new one.
In the Ticketing & Redemption section, enable the 'Checkin Required' checkbox.
Checkin Required
Press the Update Product button.
Update Product
Configure Location
Configure the terminal location's Allowed Next Actions.
Configure the terminal location's Allowed Next Actions.
📒 NOTE
The location setting applies to the Terminal app only. Two-stage redemption works on the Dashboard without it.
To show the Check In action, the Terminal app must be on version 6.76.0 or later.
In the Ventrata dashboard, go to Ticket Terminals > Locations.
Locations
Select an existing location or create a new one.
Enable the 'Check In' checkbox in the location's Allowed Next Actions.
Check In
Choose whether check-in applies to all products and options, or to specific ones.
📒 NOTE
This setting controls where tickets can be checked in, not whether check-in is required. If a product has ‘Checkin Required’ enabled, all of its options require check-in.
If you exclude a product or option here, its tickets cannot be checked in at this location. When scanned, the Terminal shows the error Check-in is required before redemption, and the tickets can’t be redeemed here until they’re checked in elsewhere, for example on the Dashboard.Press the Update Location button.
Update Location
Check-In Flow
Dashboard
Dashboard
After an order is made, go to Bookings > Bookings.
Bookings
Select the appropriate booking.
Before tickets in the booking are redeemed, press the Check In button on the booking detail to check in all tickets.
This indicates that the customer arrived at the attraction, but has not yet participated in the purchased experience.
Check In
Change the status of individual tickets by pressing the Make Changes button.
Make Changes
Select the status for each ticket in the booking.
Select Ticket Status
📗 TIP
For bookings with multiple tickets, the booking shows Part Checked In until every ticket is checked in. This is useful for telling whether the full party arrived.
Part Checked In
📒 NOTE
The Redeem button is disabled until all tickets in the booking are checked in.
Disabled Redeem Button
Once all tickets are checked in, you can redeem tickets as usual.
📗 TIP
Undo check-in using the Un-Check In button on the booking detail or change ticket statuses for each ticket individually.
Un-Check In
📒 NOTE
After tickets are redeemed, fully or partially, redeem controls take precedence and check-in controls are hidden.
Hidden Check In Controls
Existing timing and waiver warnings continue to display alongside check-in and redemption controls.
Timing Warning
Terminal
Terminal
Scan a confirmed ticket.
Press the Check In button.
This indicates that the customer arrived at the attraction, but has not yet participated in the purchased experience.
Check In
📒 NOTE
Checking in doesn’t print anything.📗 TIP
For bookings with multiple tickets, the scanned booking shows Part Checked In until every ticket is checked in. This is useful for telling whether the full party arrived.
Part Checked In
Once all tickets are checked in, you can redeem tickets as usual.
Redeem Voucher
📗 TIP
During quick scan, the first scan checks in the ticket, and the second scan redeems it.
Quick Scan
📗 TIP
Check-in also works when the Terminal is offline. The check-in is saved on the device and synced to the Dashboard once the connection is restored.
📒 NOTE
Check-in cannot be undone on the Terminal. To undo a check-in, use the Un-Check In button on the booking detail in the Dashboard.