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How to Create Multi-Date Packages

Multi-date packages are products, which contain multiple products, the travel dates of which can be several days apart.

Multi-date packages are products, which contain (include) multiple products (includes), the travel dates of which can be several days apart. This provides added flexibility to customers planning their journey across multiple days in advance and to operators, who can now configure flows to cater to a variety of customer demands.

Create Multi-Date Package Product

Create a multi-date package in the Dashboard.

  1. In your Ventrata dashboard, go to Product > Products.
    ​

    Products - Products

    Products - Products

  2. Create a product by pressing the + New Product button.
    ​

    Products - + New Product

    New Product

  3. In the General Settings section, enter the name of your product.
    ​

    Name and Title

    📗 TIP

    The URL path auto-populates using the name.

  4. In the Packages & Memberships section, tick the 'Package' checkbox.

  5. In the 'Validity Days' field, enter how many days the includes' travel dates can be apart from each other.

    📗 TIP

    The number of validity days refers to the range of dates within which the travel dates of includes can be booked.

    Travel dates of packages with more than one include are determined by the travel date of the first date selected on any of the includes.

    For example, if validity is set to 10 days on a package with more than one include, the travel date first selected delimits a 21-day range with the first selected date in the middle, allowing a travel date selection of the second include 10 days before or after the first selection. See the example below.

    If validity days are set to 0, travel dates of all includes are on the same date as the first selected date. See the example below.

  6. Tick the 'Package Multi-Date' checkbox.
    ​

    Multi-Date Package Settings

    ⛔️ WARNING

    DO NOT CHECK the Package Product checkbox when creating a Multi-Date Package.

  7. Adjust the rest of the settings to your needs, then press the Create Product button.
    ​

    Create Product

    Create Product

Add Includes

Each include is in fact a regular product, which can be included in the package product.

📗 TIP

For more details on incudes in general, see How to Create Package Products.

  1. On the product level of the package product, go to the Included Products tab.
    ​

    Included Products

    Included Products

  2. Press the + NEW INCLUDE button.
    ​

    + New Include

    New Include

  3. Check the 'Optional' box if the include does not have to be selected to complete a booking. The include is required if the box is left unchecked.
    ​

    Optional

    Optional

  4. Select include groups if available.

    Include Groups

    Include Group

    📗 TIP

    Include groups are typically used for city passes. You can group includes into levels (for example, Premium or Standard) and offer a number attractions in each group.

  5. Select how many times the same include can be redeemed.

    Limit

    Limit

    📗 TIP

    This is useful for annual passes or memberships.

  6. Check the 'Fixed Rates' box to retain the include's original price instead of the pro-rata rate of the package price.

    Fixed Rates

    Fixed Rates

  7. Check the 'Offset Duration' checkbox if you wish to offset the travel date of the include by the duration of the package.
    ​

    Offset Duration

    Offset Duration

    📗 TIP
    You can offset duration for return tickets.

  8. Enter by how long to offset the include from the package in minutes, hour or days.
    ​

    Offset

    Offset

  9. Select a product to include in the package. If the product contains an option, please select that as well.
    ​

    Other Product

  10. Select a unit set on the include or keep the default package unit.
    ​

    Units

  11. Enter an interval to reserve time before the next redemption if necessary.
    ​

    Interval

    Interval

  12. Check the 'Allow Overlap' box if the tour dates of your package includes can overlap.
    ​

    Allow Overlap

    Allow Overlap​

    📒 NOTE
    Notice the behaviour of two included products in the calendar when ‘Allow Overlap’ IS NOT enabled on either product. If both products are offset in days, then guests cannot book these two products for the same day. If both products are associated with timeslots (specific tour times), then guests cannot select overlapping timeslots or timeslots in the range of the other product’s duration.

  13. Check the 'Open Dated' box if a tour date does not have to be selected at the time of booking.
    ​

    Open Dated

    Open Dated

    📒 NOTE
    Open Date must also be set on the included product (Required Date).

  14. Select a specific tour time set on the include or leave blank to inherit all tour times.
    ​

    Product Tour

    Product Tour

  15. Press the Create Include button.
    ​

    Create Include

    Create Include

Inheritance Grid

This table illustrates where elements of a multi-date package product are pulled from. Where both the package product and the include can provide the element, include settings.

Multi-Date Package

Included Products

Options

✅

❌

Date & Time (opening hours)

❌

✅

Units

✅

❌

Price

✅

❌

Unit Extras

✅

✅

Booking Extras

✅

❌

Items

✅

❌

Promotion

✅

❌

Pickup

❌

✅

Question per Ticket

✅

✅

Question per Booking

✅

✅

Upgrades

✅

❌

Cross-Sell

✅

❌

Notices

✅

✅

Booking Contact Fields

✅

✅

Unit Contact Fields

✅

✅

Meeting Points

-

✅

Language Option (tour commentary)

✅

❌

Optional Package Required

✅

❌

Terms

✅

✅

Number of Included Package

Alert Notice

✅

❌

Open Date (of included product)

✅

❌

Resource Allocation

❌

✅

Different Price for Time Slot

✅

❌

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