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How to Create and Manage Extras

Extras are non-booking items and they are created on the Product Level. They have their own price and are always sold with a booking.

Updated this week

๐Ÿ” Required Role Permissions: Products

๐Ÿ”“ Optional Role Permissions: Save Searches, See Bulk Action, Data Export, Generate Reports

Create a New Extra

  1. In your Ventrata dashboard, go to Products > Products.

    Products - Products

    Products

  2. Select an existing product.

  3. Go to the Extras tab.

    Extras

  4. Press the + NEW EXTRA button.

    + New Extra

    New Extra

  5. Enter extra name.

  6. Enter a description as needed.

    Name & Description

    Extra Name & Description

  7. Enter a code for the extra.

  8. Add new or existing tags.

    Code & Tags

    Code & Tags


    ๐Ÿ“— TIP

    These fields are useful for filtering and reporting purposes.
    โ€‹


  9. Select whether an extra is added for each ticket or the entire booking.

    Available On

    Available on Ticket or Booking

  10. Select whether the extra is always required, required when the original product is upgraded or both. The extra will be automatically preselected during booking.

    Required

    Required Extra

  11. Select whether the extra is selected by default.

    Selected by Default

    Selected by Default

  12. If the extra is available on the booking (step 6.), you have the option to allow checkin reschedule and/or cancellation.

    Checkin Reschedule / Cancellation Allowed

    Checkin Settings



    ๐Ÿ“— TIP

    This is a self-service option on the customer facing web checkout, where you can let your customers change their travel dates or cancel their bookings altogether.


  13. Check the 'Prevent Automatic Cancellation' box to avoid cancelling the extra if the booking or any ticket is cancelled.

    Prevent Automatic Cancellation


    ๐Ÿ“— TIP

    Use this function for extras like cancelation fees, non-refundable donations, booking fees or similar.


  14. Upload a cover photo for the extra.

    Cover Photo

    Extra Cover Photo

  15. Select the sales channels which include the extra.

  16. If the extra is available on each ticket (step 6.), select the units where extras can be added.

    Channels & Units

    Channels & Tickets

  17. Select whether the extra is a charity roundup.

    Roundup

    โ€‹



    ๐Ÿ“’ NOTE

    Follow the Charity Roundup guide to set up a charity roundup opt in checkbox.
    โ€‹


  18. Select whether the price should be a percentage of the ticket price or a fixed price.

  19. Enter the percentage or price value of the extra for each ticket tier.

    Extra Price

    Percentage per Ticket

  20. Select the tax rate if applicable.

    Tax Rate

    Tax Rates

  21. If this is a timed extra, enter the duration in minutes, hours or days.

    Duration

    Duration

  22. Select one or more extras which should not be bookable with this extra.

    Blacklist Extras

    Blacklist Extras

  23. Press the Create Extra button.

    Create Extra

    Create Extra


Pricing

To adjust the price of an extra, press the Pricing button on the right. Using the available rate modifiers enter the individual prices

  • Rate - the amount the customer needs to pay to purchase the extra

  • Strike - the deleted price, this is useful if you wish to highlight an advantageous price change

  • Cost - the amount you invest into the extra, either the price of the purchase of a 3rd party product or a fixed cost per extra.

Press SAVE CHANGES to save your settings.

๐Ÿ“’ NOTE

You can only change values for combinations of modifiers in this window. If you wish to change the percentage to fixed price or vice versa, you need to edit the Extra detail using the pen and paper icon.

Extra Pricing

Extra Example
โ€‹

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