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An order is the top layer of the booking hierarchy in that an order can have multiple bookings, while a booking can contain multiple tickets.


Bookings - Orders

Default Columns

The Orders subsection lists all existing reservations, using the following default columns:

Customer - shows the name of the person for whom the order was made
Order Reference - shows a unique alphanumeric string
Channel - the source of the sale (Terminal, Web Checkout, Backoffice, Direct API, Concierge, Sales Kiosk, custom channels) |
PAX - the number of passengers
Total - total value of the order
Confirmed - indicates whether the order was successfully processed

Columns can be easily filtered by pressing the arrow next to the column title.


The action bar between the navigation bar and the orders table enables you to perform a number of additional functions.

Action Bar

Search bar - filter the orders table, using any of parameter from the available columns, see Generate Report below
Keep Filter - when using search, tick the checkbox to make the column filters available
Saved Searches - press Saved Searches> Save Current Search to save your current search parameters and filtered columns, or Saved Searches > Manage Searches to edit or delete existing searches

To learn more about saved searches, read our article Working with Saved Searches.

Reset All Filters - appears when a filter was used; press to reset filters to their default states
Bulk Actions - select one or multiple orders and press to apply an action on your selection; options include

Bulk ActionDescription
Rebalancebalance unbalanced orders (order balance is other than 0)
Cancel Allbulk cancel multiple orders; orders cancelled in bulk will have the same cancellation reason

Show Columns - press to add new columns, or remove existing ones from your current view

The list of columns which can be added is listed at the end of this article, under Generate Report.

Export - export the orders table in CSV, Excel or SQL format
Generate Report - create charts and reports to analyse data from the orders table

To learn more about reports, read our article Working with Charts and Reports.

'Show' VariableDescription
Order Balancethe amount due or overpayment of an order
Latitudethe latitude of a virtual location ( if set up )
Longitudethe longitude of a virtual location ( if set up )
PAXthe number of passengers regardless of ticket type (tier)
Totalthe total amount paid

and order your results by one or more of the following variables:

Selecting more than one variable will nest your selections depending on the order they have been picked. You may rearrange the variables to suit your needs, however we recommend you select one or two to make the report relevant.

'By' VariableDescription
Shift IDunique shift identifier
Order Notesnotes entered in the checkout form
Order Reference8-character alphanumeric string beginning with the number symbol (#) located in the top right corner on the booking level
Vouchername of the reseller voucher
Voucher Codecode of reseller voucher used during the sale
Voucher Bill GapYES / NO; used with sequential voucher numbers: if a voucher number does not follow the sequence (1, 2, 3, 4, and then 9 comes in), the system automatically creates bookings with voucher numbers that fill the gap between the last and newest booking (5, 6, 7 and 8 - called 'bill gap vouchers') to be able to invoice the reseller on the skipped vouchers as they will have been sold (common with physical booklets of vouchers)
Reconciledindicates whether payments in the transaction are matching
Channelthe source of the sale (Terminal, Web Checkout, Backoffice, Direct API, Concierge, Sales Kiosk, custom channels)
Order Destinationif destinations are set, the destination in which the sale was made
Resellername of the reseller who made the sale
Registry Dataname of registry to register orders in an external system in real time
Reseller Codecode assigned to a reseller
Connectionname of the connection
Connection Partnername of the connection partner (reseller)
Checkoutname of the checkout through which the order was made
Portalname of the sales portal through which the order was made
Reseller Destinationdestination to which a reseller is assigned to
Reseller Managername of the person assigned to a reseller; you can splice revenue from resellers and pin it by manager
Reseller Bandname of the reseller band a reseller is assigned to
Reseller Channelname of the channel a reseller is assigned to
Checkout Channeltype of channel assigned to the web checkout
Reseller Billing Account Codecustom code used for ERP integrations like SAP
Reseller Billing Customer Codecustom code used for ERP integrations like SAP
Reseller Billing Citycity where the reseller resides used for billing and invoicing purposes
Reseller Billing Addressfull address of the reseller for billing and invoicing purposes
Reseller Invoice Date Fieldspecifies whether a reseller is invoiced on the travel, booking or redemption date
Reseller Tagstags assigned to a reseller; used for filtering
Reseller Tax Registeredindicates whether a reseller is tax registered; if a reseller is tax registered, net tax is calculated using the wholesale price (net tax = tax on wholesale); if a reseller is not registered, net tax is calculated using the retail price (net tax = tax on retail)
Reseller FXthe conversion rate against the reseller's currency
Reseller Allow Top-upsindicates whether a reseller is allowed to receive credit top-up; credit is used when a reseller, usually a concierge, accepts cash payments instead of using the payment gateway, which can be a liability for the operation
Supplier FXthe conversion rate against the supplier's currency
Direct Saleindicates whether sales where made by your sellers, from your website or kiosk; indirect sales are made by resellers, both concierge or via API
ReferrerURL of a web referrer
Agentname of an agent working for the reseller
Shift Sellername of the seller selling through a terminal, who started the shift
Shift Cashiername of the cashier selling through the backoffice or concierge portal
Shift Locationname of the terminal location
Shift Location Tagstags associated with the location
Sellername of a seller; this seller can be different than the shift seller, see 'Shift Seller' above. You can assign a promoter, where street sellers are not allowed to sell directly to customers but can bring them to the terminal or box office to finish the sale.
Seller Billing Account Codecode assigned to a seller for billing purposes
Seller Tagstags associated with the seller
Username of a user who made sales using a password (manager, finance staff, etc.)
Locationname of the location where the sale was made from
Location Channelname of the channel which was used to make the sale at the location
Outletname of the reseller outlet; outlets can be thought of as chains that can be assigned to a reseller
Email Receiptindicates whether an email receipt was sent to the customer
Sourcename of the source where the sale was made from
Settlementtype of settlement method: Direct - the full amount was paid to you, Voucher - you need to settle the payment with a 3rd party, Deposit - a deposit was paid in the course of the transaction, Wholesale - the reseller paid you the wholesale price, Deferred - there is a balance remaining on the order

'By' VariableDescription
Customercustomer full name
Customer Contacta summary of a customer's contact information (full name, email address, phone number)
Customer Tagscustom tags assigned to a customer, used for filtering
Customer Salutationhow the customer wishes to be addressed, for example, Mr., Mrs. or Ms.
Customer Full Namesame as 'Customer', see above, but the customer name is typed without spaces
Customer First Namecustomer's first name
Customer Last Namecustomer's last name
Customer Companycustomer's company
Customer Departmentthe department in which the customer works at their company
Customer Titlecustomer's work title at their company
Customer Emailcustomer's email address
Customer Mobilecustomer's phone number
Customer Agecustomer's age
Customer Languagecustomer's preferred language
Customer Countrycustomer's country of residence
Customer Addresscustomer's address (street name and number)
Customer Citycustomer's address (city)
Customer Statecustomer's address (state)
Customer Postal Codecustomer's address (postal code)
Customer Notescustomer notes included at checkout
Customer Tax IDcustomer's tax identification number
Customer Tax Officetax office to which the customer belongs
Customer Marketingindicates whether the customer subscribed to receive marketing communication
Importedindicates whether an order was imported
Testindicates whether an order is a test order
IP Addressif a customer made an order through the web checkout, their IP address is shown
User Agentbrowser information if a sale comes through the web checkout
Delivery Methoddelivery method of tickets (via email, sms, QR code, scan digital wallet, print tickets, do nothing)
Currencycurrency used to sell a product
Transferredindicates whether funds have arrived in the operation's account
Terminalname of the terminal where the sale was made from
IDunique alphanumeric string identifying an order
Confirmation Datedate of order confirmation
Confirmation Timetime of order confirmation
Visitor Fingerprintif a value is displayed, a visitor used fingerprint identification to pay for the order (if implemented)

NEXT: Bookings

Updated on: 04/03/2024

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